Customer Success Manager

{
  "content_hash": "1d6e3de40239e072e9f5f42d4ffeda09ad185bf4760312905ecc447c91d95cd1",
  "source_hash": "e358eb69b45ea68da62a8ac338e3d381d6ce4c229805f2ea44b628b8db16c396",
  "last_changed_at": "2026-05-30T05:54:20.800Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Santa Clara, California, 95054, United States",
    "city": "Santa Clara",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:49.515Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Santa Clara, California, 95054, United States",
      "city": "Santa Clara",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "112",
    "isRemote": null,
    "location": {
      "city": "Santa Clara",
      "state": "California"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18536",
    "locationType": "2",
    "jobOpeningName": "Customer Success Manager",
    "departmentLabel": "200 - R&D",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Santa Clara",
      "state": "California",
      "postalCode": "95054",
      "addressCountry": "United States"
    },
    "datePosted": "2025-01-09",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience and automated data engineering pipelines.</span></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">We are a Series B funded startup and looking for strong customer success managers to join us and help drive customer satisfaction.</span></p>\n<p><span><br></span><span style=\"font-weight: bold\"><span style=\"color: #333333; font-size: 18px\">Job Overview</span></span></p>\n<p><span>The Customer Success Manager (CS) is responsible for the successful use and adoption of the Selector platform within a customer’s environment by providing in-depth product knowledge, technical support, and implementation guidance. CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes throughout the customer lifecycle, from post-sales deployment to adoption stages. </span></p>\n<p><span> </span></p>\n<p><span>The CS will drive adoption by meeting weekly with customers to understand their current challenges around observability and then working closely with the Engineering team to outline the requirements necessary to meet the customer’s desired outcome. Leveraging their networking and/or NPM APM tool background, the CS will help work closely with the customer’s engineering and operations teams to help them comprehend how Selector will simplify their life. </span></p>\n<p><span><br></span><span style=\"font-weight: bold\"><span style=\"color: #333333; font-size: 18px\">Responsibilities and Duties</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Act as liaison between the customer and Selector to gather the customer’s goals and requirements;</span></li>\n<li><span style=\"font-size: 12pt\">The CS will work with adjacent teams to break down customer gathered objectives into tasks that will be tracked to completion. Knowledge of Jira, Confluence, and program management skills preferred;</span></li>\n<li><span style=\"font-size: 12pt\">Educate the customer on best practices of Selector platform. This includes how other customers are leveraging the platform;<br>Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices;</span></li>\n<li><span style=\"font-size: 12pt\">Assist in the creation of customer facing documentation that will be used for training and/or user guides; </span></li>\n<li><span style=\"font-size: 12pt\">Provide weekly health checks to ensure the customer’s environment is in a reliable and healthy state; Track customer adoption, sentiment, and adoption; </span></li>\n<li><span style=\"font-size: 12pt\">Implementation management: Ensure assigned new customers are seamlessly launched/go live on the initially agreed upon date with high customer satisfaction;</span></li>\n<li><span style=\"font-size: 12pt\">Maximizing customer value: Generate referrals, sales references, and public-speaking opportunities from existing customers in-line with quarterly goals.</span></li>\n</ul>\n<p><span><br></span><span style=\"font-weight: bold\"><span style=\"color: #333333; font-size: 18px\">Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Bachelor's degree in Computer Science, Computer Engineering or related field is preferred or comparable work related experience. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong program management and customer relationship management experience is preferred. </span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">Experienced with designing SQL queries to extract, validate, and analyze data;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Working knowledge of networking protocols and cloud compute infrastructure;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working with Cisco, Juniper, or similar network equipment;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent problem-solving and troubleshooting skills;</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong communication and customer service skills.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><span style=\"color: rgb(72, 65, 63)\">Final offer amounts are determined by multiple factors, including prior experience and location, and may vary from the amount listed.</span></span></p>\n<p><span style=\"color: rgb(56, 49, 47); font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>",
    "compensation": "$130K to $170K",
    "departmentId": "18536",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Success Manager",
    "departmentLabel": "200 - R&D",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://selectorsoftware.bamboohr.com/careers/112",
    "employmentStatusLabel": "Full-Time"
  }
}