Customer Service Specialist

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    "description": "<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Techniplas is a global supplier of sophisticated plastic components and design-focused, multifunctional surfaces that are primarily for the automotive sector, as well as the industrial, consumer goods, medical and other markets. The company’s products follow industry trends like weight reduction and vehicle electrification, innovative operating concepts, high-quality surface finishes, and an increasing focus on convenience and safety.</span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">The Techniplas Group runs 30 sites worldwide with production, sales and / or technology hubs and employs just under 4,000 members of staff. The company serves customers and platforms around the world, focusing on technological expertise and collaboration with customers in the fields of design and engineering. Techniplas has long-term relationships with many of the world’s leading automotive and industrial OEMs.</span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>SUMMARY OF POSITION:</strong></span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">The customer service specialist will strive to ensure customer satisfaction is achieved and assist the company in meeting goals for safety, revenue, quality, and receivables.</span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>JOB DUTIES &amp; ESSENTIAL FUNCTIONS:</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Build positive, lasting relationships with customers and internal teams including other company facilities. </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Manage all aspects of the order cycle such as: PO review for accuracy, order entry, confirmation, order status updates, tracking, and follow up with proactive communication to ensure customer satisfaction.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Liaise regularly with other functions including: customer service at other locations, credit, logistics, supply chain, operations, and sales to ensure orders are shipped in full and on time to our customers.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Coordinate with management to authorize expenditures when appropriate to ensure delivery and customer satisfaction levels are maintained.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Provide expertise and compliance to all pertinent processes, policies, and standards needed to perform responsibilities.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Effectively manage situations of varying degrees of complexity which could impact the company image and/or sales dollars and cost.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Initiate the document dispute resolution process as appropriate to ensure customer satisfaction.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Perform all functions of job responsibilities using various computer applications and channels of communication.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Confirm/enter 16-week forecast:  Are customer orders in line with tool capacity?</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Process Manual Orders                                          </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">First line of communication to customers on concerns, expectations, and delays related to orders.     </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Updates pricing per sales direction in ERP (using check list).                                            </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Lead daily meetings (as required) to understand a week out what orders are looking like in order to communicate any issues to customers.   </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Support RMA process as Quality initiates and issues credit memos. </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.</span></span></span></li>\r\n</ul>",
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