Customer Service Representative - Dryden

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  "language": "en",
  "location": {
    "raw": "Dryden, ON, CA",
    "city": "Dryden",
    "region": "ON",
    "country": "Canada",
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      "city": "Dryden",
      "region": "ON",
      "country": "Canada",
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    "countries": [
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  "remote_policy": null,
  "salary_period": "hour",
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  "salary_currency": "USD"
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    "url": "https://cae-erac.icims.com/jobs/553765/customer-service-representative---dryden/job",
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    "title": "Customer Service Representative - Dryden",
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    "datePosted": "2026-05-20T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as full time.</p>\n<p> </p>\n<p><strong>Opening available at the following branch location: </strong><strong>460 GOVERNMENT ST UNIT C DRYDEN, ON P8N 2P5</strong></p>\n<p> </p>\n<p><strong>This is a full time or part time position that pays $20.65 / hour </strong></p>\n<p> </p>\n<p>We offer: </p>\n<ul>\n <li>Paid time off (Full Time employees only)</li>\n <li>Employee discount</li>\n <li>Retirement savings plan</li>\n <li>Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) (Full Time employees only)</li>\n <li>Life Insurance (Full Time employees only)</li>\n <li>Training and development</li>\n</ul>\n<p><strong>Schedule for Full-Time:</strong></p>\n<ul>\n <li><strong>Monday-Friday: 8:00am-5:00pm</strong></li>\n</ul>\n<p><strong>Schedule for Part-Time: </strong></p>\n<ul>\n <li><strong>Monday, Tuesday, Thursday and Friday: 7:30am-5:00pm</strong></li>\n <li><strong>Monday, Tuesday, Wednesday and Friday: 7:30am-5:00pm</strong></li>\n</ul>\n<h2>Responsibilities</h2>\n<ul>\n <li>Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</li>\n <li>Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</li>\n <li>Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</li>\n <li>Meet and greet customers in a friendly and timely manner</li>\n <li>Provide directions and general assistance</li>\n <li>Assist to assess condition of rental upon return</li>\n <li>Process returns, check-ins and exit kiosk transactions</li>\n <li>Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</li>\n <li>Understand and communicate rental terms and conditions, vehicle features and other services </li>\n <li>May sell optional protection products, upgrades, fuel options and other additional equipment</li>\n <li>Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance </li>\n <li>Clean vehicle interior and exterior by hand or by operating washing equipment when needed</li>\n <li>Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</li>\n <li>Perform miscellaneous and backup duties job-related duties as assigned</li>\n</ul>\n<p><em>Equal Opportunity Employer/Disability/Veterans</em></p>\n<p> </p>\n<h2>Qualifications</h2>\n<ul>\n <li>Must be at least 18 years of age.</li>\n <li>High school diploma or above required; some college preferred</li>\n <li>Must have at least 1 year prior customer service, retail, or administrative support experience</li>\n <li>Must have a valid G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years</li>\n <li>No drug or alcohol related conviction on driving record in the past 5 years</li>\n <li>Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.</li>\n</ul>\n<h2>Posted Salary Range</h2>CAD $20.65 / Hour",
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          "postalCode": "P8N 2P5",
          "addressRegion": "ON",
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          "addressCountry": "CA",
          "addressLocality": "Dryden",
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    "validThrough": "2027-05-20T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "salaryCurrency": "CAD",
    "hiringOrganization": {
      "name": "Enterprise Holdings",
      "@type": "Organization",
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    "occupationalCategory": "Customer Service/Support - Customer Service/Support"
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