Level 3 Support Engineer

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    "description": "<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Work on Technology That Protects What Matters</span></span></p>\n<p><span style=\"font-size: 10pt\">At <span style=\"font-weight: bold\">SiXworks</span>, we build secure digital solutions that support <span style=\"font-weight: bold\">Defence and National Security missions</span>. Our teams work on complex problems where reliability, security, and speed of innovation matter.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">We’re looking for a<span style=\"font-weight: bold\"> Level 3 Support Engineer<span> </span></span>who enjoys solving difficult technical challenges and wants their work to have real operational impact.</span></p>\n<p><br></p>\n<p><em><span style=\"font-size: 10pt; font-weight: bold\">This role is onsite in Bristol</span></em></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">What You’ll Do</span></span></p>\n<p><span style=\"font-size: 10pt\">As a<span> <span style=\"font-weight: bold\">Level 3 </span></span><span style=\"font-weight: bold\">Support Engineer</span>, you’ll support our team to design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">Your work may include:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Respond to incoming tickets and provide ongoing feedback on progress.</span></li>\n<li><span style=\"font-size: 10pt\">Patching &amp; new version installation.</span></li>\n<li><span style=\"font-size: 10pt\">Providing 3rd line support for our environments, services and infrastructure.</span></li>\n<li><span style=\"font-size: 10pt\">End user support (desk-side and remote).</span></li>\n<li><span style=\"font-size: 10pt\">Issuing comms to the user community for incidents and maintenance events.</span><br><br></li>\n<li><span style=\"font-size: 10pt\">Respond to monitoring alerts, triage and escalate where necessary.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What We’re Looking For</span></p>\n<p><span style=\"font-size: 10pt\">We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\"><span style=\"font-size: 10pt\">Microsoft Active Directory and Sharepoint.</span></span></span></li>\n<li><span style=\"font-size: 10pt\">Azure/Entra/AD administration</span></li>\n<li><span style=\"font-size: 10pt\">Microsoft 365 administration</span></li>\n<li><span style=\"font-size: 10pt\">Experience with supporting varieties of web apps</span></li>\n<li><span style=\"font-size: 10pt\"><span style=\"font-size: 12pt\">I<span style=\"font-size: 10pt\">ncident, change and problem management</span></span></span></li>\n<li><span style=\"font-size: 10pt\">Endpoint Management/In tune administration</span></li>\n<li><span style=\"font-size: 10pt\">Running of PowerShell scripts</span></li>\n<li><span style=\"font-size: 10pt\">End User Device provisioning, onboarding of users</span></li>\n<li><span style=\"font-size: 10pt\">Understanding of security concepts (MFA, Conditional Access)</span></li>\n<li><span style=\"font-size: 10pt\">Atlassian suite of ITSM equivalent tooling</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About SiXworks</span></p>\n<p><span style=\"font-size: 10pt\">SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join Us</span></p>\n<p><span style=\"font-size: 10pt\">Our culture is guided by six principles: <span style=\"font-weight: bold\">Agility, Security, Innovation, Quality, Collaboration and Inclusivity</span> our <em>North Star</em> for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">A word on UK Security Clearance</span> </span></p>\n<p><span style=\"font-size: 10pt\">Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here:  </span></p>\n<p><span style=\"font-size: 10pt\"><a href=\"https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels\" target=\"_blank\" rel=\"noopener noreferrer\">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a> </span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"font-weight: bold\">Interested?</span> </span></p>\n<p><span style=\"font-size: 10pt\">Please apply!</span></p>",
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