Data Center Support Technician

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    "datePosted": "2026-06-08",
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    "description": "<p><span style=\"font-weight: bold\">Job Title: Customer Support Technician</span></p>\n<p><span style=\"font-weight: bold\">Job Location: London Data Center</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p>· Manage customer communications, projects, and service requests, ensuring timely updates, accurate delivery, and a high level of customer satisfaction.</p>\n<p>· Troubleshoot and resolve customer issues relating to network connectivity, server hardware, operating systems, software applications, and other data centre infrastructure.</p>\n<p>· Act as an escalation point for complex technical issues, working collaboratively with internal teams to identify and resolve problems efficiently.</p>\n<p>· Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities.</p>\n<p>· Install and manage cross connects and cabling infrastructure on behalf of customers and network providers, ensuring accurate records and adherence to data centre standards.</p>\n<p>· Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and operational procedures within the ticketing system and knowledge base.</p>\n<p>· Perform routine data centre maintenance tasks, including equipment installations, upgrades, cabling, rack management, and hardware replacements.</p>\n<p>· Conduct regular infrastructure audits and maintain inventory records for equipment, racks, cabling, and power distribution units (PDUs).</p>\n<p>· Monitor support trends and identify opportunities to improve processes, increase efficiency, and enhance the customer experience.</p>\n<p>· Ensure compliance with company security policies, operational procedures, and industry best practices.</p>\n<p>· Stay informed on emerging technologies and developments within data centre operations and technical support.</p>\n<p>· Contribute positively to team culture through collaboration, knowledge sharing, and a customer-first approach.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Skills &amp; Experience</span></p>\n<p>· Minimum 3 years' experience in a technical support or data centre support role.</p>\n<p>· Strong understanding of networking concepts, server hardware, Windows and Linux operating systems, and virtualisation technologies.</p>\n<p>· Experience troubleshooting hardware, software, and connectivity issues within a production environment.</p>\n<p>· Familiarity with ticketing systems, monitoring platforms, and remote support tools.</p>\n<p>· Experience supporting Microsoft 365 environments is desirable.</p>\n<p>· Strong communication skills with the ability to engage professionally with customers and stakeholders at all levels.</p>\n<p>· Ability to manage priorities effectively and work calmly under pressure in a fast-paced environment.</p>\n<p>· Proven ability to meet SLAs and deliver excellent customer service.</p>\n<p>· Strong analytical and problem-solving skills with attention to detail.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Certifications (Desirable)</span></p>\n<p>· CompTIA A+</p>\n<p>· CompTIA Network+</p>\n<p>· Microsoft certifications (MCSA or equivalent)</p>\n<p>· Other relevant infrastructure or networking certifications</p>\n<p>Working Pattern &amp; Location</p>\n<p>· <span style=\"font-weight: bold\">This is a fully on-site role based at our data centre in Farringdon, London.</span></p>\n<p>· <span style=\"font-weight: bold\">Shift pattern: 4 on, 4 off, rotating between day shifts (07:00–19:00) and night shifts (19:00–07:00).</span></p>\n<p><span style=\"font-weight: bold\">· There is no on-call requirement outside of rostered shifts. Overtime opportunities are available on a voluntary basis to cover colleagues, subject to mutual agreement.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We Offer:</span></p>\n<p>- Opportunity to be part of a fast-growing, private equity-backed company.</p>\n<p>- A dynamic, innovative, and inclusive working environment.</p>\n<p>- Competitive compensation and benefits package.</p>\n<p>- The chance to work with a talented and ambitious international team.</p>",
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