Home › Companies › SPENCER'S › Operations Manager
Operations Manager
SPENCER'S · New York, NY, United States · On Site · Active · $80,000 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | SPENCER'S |
| Title | Operations Manager |
| Normalized title | - |
| Department / team | Operations |
| Location | New York, NY, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $80,000 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-06-05 / 2026-06-06 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from SPENCER'S. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in New York. | Open |
| Department jobs | Active postings in Operations. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | SPENCER'S |
| Source | fa0089aa-d7a5-4f82-a192-873887deb957 |
| ATS provider | Rippling ATS |
Description
company
Spencer's is a luxury boutique spa redefining the modern wellness experience.
With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique: elevated, luxurious spa experiences at an accessible price point.
Our chic facilities offer state-of-the-art equipment. Spencer’s is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.
Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we’re creating new experiences and reimagining wellness.
If you’re driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.
role
Job Title: Operations Manager
Location: HQ Office (Soho, NY)
Position Type: Full-time, hourly
Compensation: $80,000-90,000
Overview
The Operations Manager supports the Director of Operations in overseeing business operations for the Spencer’s portfolio. This role plays a key part in driving operational consistency, team performance, process execution, and overall business efficiency across all locations
The Operations Manager is responsible for supporting day-to-day operational success across people, operations, inventory, training, and compliance while helping implement company initiatives and operational standards. This position works closely with department leaders to improve workflows, maintain accountability, support revenue-driving operations, and ensure a high-quality guest and employee experience.
This is a hands-on leadership role that requires strong organizational, communication, and problem-solving skills, with the ability to lead teams, manage operational priorities, and support continuous business improveme
Operational Support & Process Management
Support the Director of Operations in overseeing daily operational performance across all onsite departments. Support in implementing operational workflows and procedures, and own maintaining operational workflows and procedures. From time spent onsite communicate operational gaps, inefficiencies, and process improvement opportunities and help execute solutions. Monitor operational performance and support initiatives that improve productivity, service quality, and team effectiveness. Help ensure operational standards are consistently executed across all locations.
Inventory Management & Sourcing
Support inventory planning, purchasing coordination, and sourcing initiatives across the organization. Assist in maintaining appropriate inventory levels while minimizing excess inventory and supply disruptions. Coordinate with vendors and suppliers to support product availability, quality standards, and operational needs. Monitor inventory accuracy, ordering processes, and operational supply usage. Analyze inventory trends and operational data to support purchasing decisions and operational forecasting. Partner with operations and finance teams to support budget-conscious inventory management practices.
Policies, Procedures & Compliance
Support the implementation and maintenance of operational policies, procedures, and company standards. Ensure teams understand and follow company policies, operational guidelines, and safety protocols. Partner with department leaders to maintain compliance with workplace regulations and operational requirements. Assist in monitoring operational compliance and addressing areas requiring improvement.
Documentation & Standard Operating Procedures
Create, organize, and maintain Standard Operating Procedures (SOPs), operational guides, and supporting documentation. Ensure operational documentation remains current, accessible, and consistently utilized across teams. Support version control and communication of process updates and operational changes. Assist department leaders with documenting workflows and operational best practices.
Training & Team Development
Support the development and execution of operational training programs for managers and staff. Assist with onboarding and continued training initiatives to ensure employees are properly trained on operational procedures and standards. Partner with department leaders to identify training needs and operational skill gaps. Help evaluate training effectiveness and recommend updates based on operational needs and feedback
Full job record
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| Org ID | 956863f7-8c18-4d81-a612-9274d3a3bc70 |
| Source ID | fa0089aa-d7a5-4f82-a192-873887deb957 |
| Board ID | fa0089aa-d7a5-4f82-a192-873887deb957 |
| Provider | rippling |
| Provider Job Key | 6cb8648e-ddb5-40c5-bedf-0966cf27fdab |
| Title | Operations Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | New York, NY, United States |
| Department | Operations |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | NY |
| City | New York |
| Salary Raw | Compensation: $80,000-90,000 Overview The Operations Manager supports the Director of Operations in o |
| Salary Min | 80,000 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/spencers-spa-careers/jobs/6cb8648e-ddb5-40c5-bedf-0966cf27fdab |
| Apply URL | https://ats.rippling.com/spencers-spa-careers/jobs/6cb8648e-ddb5-40c5-bedf-0966cf27fdab |
| First Seen At | 2026-06-06 08:46:19Z |
| Last Seen At | 2026-06-06 08:46:19Z |
| Last Checked At | 2026-06-06 08:46:19Z |
| Last Changed At | 2026-06-06 08:46:19Z |
| Inactive At | — |
| Source Posted At | 2026-06-05 17:53:31Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=spencers-spa-careers/date=2026-06-06/2026-06-06T08-46-19-300Z-d3c21460982ba66022564268f082f8bccee6e4fe07ccd59e80afa0676f1e23fc.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Job Title:</strong></b><span style=\"white-space:pre-wrap;\"> Operations Manager</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Location: </strong></b><span style=\"white-space:pre-wrap;\">HQ Office (Soho, NY)</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Position Type:</strong></b><span style=\"white-space:pre-wrap;\"> Full-time, hourly</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Compensation: </strong></b><span style=\"white-space:pre-wrap;\">$80,000-90,000</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Overview</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">The Operations Manager supports the Director of Operations in overseeing business operations for the Spencer’s portfolio. This role plays a key part in driving operational consistency, team performance, process execution, and overall business efficiency across all locations</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">The Operations Manager is responsible for supporting day-to-day operational success across people, operations, inventory, training, and compliance while helping implement company initiatives and operational standards. This position works closely with department leaders to improve workflows, maintain accountability, support revenue-driving operations, and ensure a high-quality guest and employee experience.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">This is a hands-on leadership role that requires strong organizational, communication, and problem-solving skills, with the ability to lead teams, manage operational priorities, and support continuous business improveme</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Operational Support & Process Management</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Support the Director of Operations in overseeing daily operational performance across all onsite departments.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Support in implementing operational workflows and procedures, and own maintaining operational workflows and procedures.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">From time spent onsite communicate operational gaps, inefficiencies, and process improvement opportunities and help execute solutions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Monitor operational performance and support initiatives that improve productivity, service quality, and team effectiveness.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Help ensure operational standards are consistently executed across all locations.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Inventory Management & Sourcing</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Support inventory planning, purchasing coordination, and sourcing initiatives across the organization.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Assist in maintaining appropriate inventory levels while minimizing excess inventory and supply disruptions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Coordinate with vendors and suppliers to support product availability, quality standards, and operational needs.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Monitor inventory accuracy, ordering processes, and operational supply usage.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Analyze inventory trends and operational data to support purchasing decisions and operational forecasting.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Partner with operations and finance teams to support budget-conscious inventory management practices.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Policies, Procedures & Compliance</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Support the implementation and maintenance of operational policies, procedures, and company standards.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Ensure teams understand and follow company policies, operational guidelines, and safety protocols.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Partner with department leaders to maintain compliance with workplace regulations and operational requirements.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Assist in monitoring operational compliance and addressing areas requiring improvement.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Documentation & Standard Operating Procedures</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Create, organize, and maintain Standard Operating Procedures (SOPs), operational guides, and supporting documentation.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Ensure operational documentation remains current, accessible, and consistently utilized across teams.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Support version control and communication of process updates and operational changes.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Assist department leaders with documenting workflows and operational best practices.</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Training & Team Development</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Support the development and execution of operational training programs for managers and staff.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Assist with onboarding and continued training initiatives to ensure employees are properly trained on operational procedures and standards.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Partner with department leaders to identify training needs and operational skill gaps.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;\"><span style=\"white-space:pre-wrap;\">Help evaluate training effectiveness and recommend updates based on operational needs and feedback</span></li></ul>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Spencer's is a luxury boutique spa redefining the modern wellness experience.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique: elevated, luxurious spa experiences at an accessible price point.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(32,32,34);white-space:pre-wrap;\">Our chic facilities offer state-of-the-art equipment. </span><span style=\"color:rgb(32,32,34);background-color:rgb(255,255,255);white-space:pre-wrap;\">Spencer’s is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we’re creating new experiences and reimagining wellness.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">If you’re driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.</span></p>"
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