General Manager

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    "datePosted": "2024-06-06T08:27:45.155Z",
    "description": "<h2>What you'll bring to the team</h2>\n<p> </p>\n<p></p>\n<p>The General Manager is responsible for leading the overall performance, strategy, and day-to-day operations of a single attraction or multi-site cluster. This role is accountable for delivering sustainable EBITDA growth, driving market share, and ensuring exceptional guest experiences that align with Merlin’s global standards.</p>\n<p> </p>\n<p>As a visible and influential leader, the General Manager fosters a high-performing, guest-first culture, ensuring teams are engaged, empowered, and consistently delivering memorable, world-class experiences.</p>\n<h2>Qualifications & Experience</h2>\n<h3><strong>Key Accountabilities</strong></h3>\n<ul>\n <li>Own full P&L accountability, driving revenue growth, profitability, and long-term financial performance</li>\n <li>Develop and execute commercial strategies to increase visitation, market share, and yield across all channels</li>\n <li>Optimize pricing, promotions, and trading performance to maximize revenue per capita (RPC)</li>\n <li>Identify and activate new revenue opportunities and growth levers</li>\n <li>Lead day-to-day operations to ensure efficiency, productivity, and delivery of best-in-class standards</li>\n <li>Ensure optimal staffing models and operational readiness across all functions</li>\n <li>Deliver capital projects on time, on budget, and aligned to ROI expectations</li>\n <li>Drive continuous improvement and operational innovation</li>\n <li>Champion a guest-first culture, ensuring every visitor has a memorable experience</li>\n <li>Act as a brand ambassador, protecting and enhancing Merlin’s reputation</li>\n <li>Utilize guest insights and data to improve satisfaction and overall experience</li>\n <li>Build, develop, and inspire high-performing, customer-centric teams</li>\n <li>Drive employee engagement, retention, and succession planning</li>\n <li>Lead all talent processes, including performance management, DEI&A, and wellbeing initiatives</li>\n <li>Embed Merlin values into daily behaviors and decision-making</li>\n <li>Develop strong partnerships with local communities, businesses, and stakeholders</li>\n <li>Collaborate across a global, matrixed organization to deliver strategic objectives</li>\n <li>Support and implement Merlin-wide initiatives and best practices</li>\n <li>Lead a culture of safety excellence, ensuring full compliance with all health, safety, and security standards</li>\n <li>Maintain robust risk management, business continuity, and crisis response plans</li>\n</ul>\n<p> </p>\n<h3>Experience & Skills</h3>\n<ul>\n <li>Proven leadership experience managing a complex, high-volume operational business</li>\n <li>Strong commercial acumen with a track record of delivering EBITDA and revenue growth</li>\n <li>Experience in P&L ownership, pricing strategy, and performance optimization</li>\n <li>Ability to leverage data and customer insights to drive decision-making</li>\n <li>Skilled in leading cross-functional teams and influencing stakeholders</li>\n <li>Experience in developing talent pipelines and high-performance cultures</li>\n</ul>\n<h3>Leadership Profile</h3>\n<ul>\n <li>Commercially driven with strong financial and strategic mindset</li>\n <li>People-focused leader who inspires, coaches, and develops teams</li>\n <li>Guest-centric with a passion for delivering exceptional experiences</li>\n <li>Agile and resilient in a fast-paced, dynamic environment</li>\n <li>Collaborative with the ability to influence across multiple stakeholders</li>\n</ul>\n<h3>Working Environment</h3>\n<ul>\n <li>Requires flexibility to work weekends, holidays, and varying hours</li>\n <li>Operates in a fast-paced, guest-facing environment</li>\n <li>May require occasional domestic or international travel</li>\n</ul>\n<h2>Benefits</h2>\n<p> </p>\n<p>At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!</p>\n<ul>\n <li>Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.Paid Time Off (PTO).</li>\n <li>Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.</li>\n <li>Recognition Programs and Rewards.</li>\n <li>401(k) Program: Save for the future with company matching contributions.</li>\n <li>Tuition Reimbursement Programs: Get support for further education and career growth.</li>\n <li>Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!</li>\n</ul>\n<p> </p>\n<p> </p>\n<p></p>\n<h2>Pay Range</h2>USD $85,000.00/Yr.",
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