Service Manager

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    "raw": "Dallas, TX, US",
    "city": "Dallas",
    "region": "TX",
    "country": "United States",
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    "url": "https://thermoking-kirbycorp.icims.com/jobs/3933/service-manager/job",
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    "title": "Service Manager",
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    "datePosted": "2026-04-30T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Thermo King of Dallas is Now Hiring a Service Manager at 3323 Jane Lane, Dallas TX 75247. Responsible for overall and daily management of service department operations and staff.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Maintain a clean and safe work environment.  </li>\n <li>Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.      </li>\n <li>Oversee the daily operations of the service department. </li>\n <li>Assure adequate manpower and supplies are available to complete work assignments.  </li>\n <li>Resolve issues regarding parts or manpower shortages.    </li>\n <li>Calculate full maintenance pricing for sales staff, including labor rates and preventative price quotes.                          </li>\n <li>Develop annual departmental budget.  </li>\n <li>Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.</li>\n <li>Monitor gross profit levels.    </li>\n <li>Assess departmental performance regarding quality of work and customer satisfaction.  </li>\n <li>Analyze warranty issues to identify areas for improvement.  </li>\n <li>Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.                           </li>\n <li>Develop marketing plans with sales and marketing departments to develop and increase service department business.  </li>\n <li>Contact customers to generate additional business.   </li>\n <li>Oversee review of in progress and completed jobs to verify scope of work completed appropriately and safely.                                                                                                                                                                          </li>\n <li>Establish work standards and evaluate Service Department staff's performance. </li>\n <li>Identify, address, and implement employee development and training opportunities.                                                     </li>\n <li>Hire, counsel, and discharge Service Department staff as necessary.                        </li>\n</ul>\n<p>                                                                                </p>\n<h2>Qualifications</h2>\n<ul>\n <li>Ability to organize and direct oneself and effectively supervise others.</li>\n <li>Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.</li>\n <li>Possessing the trait of being organized or following a systematic method of performing a task.</li>\n <li>Ability to convince a group of people to work toward a goal.</li>\n <li>Ability to utilize the available time to organize and complete work within given deadlines.</li>\n <li>Ability to communicate in writing clearly and concisely.</li>\n <li>Ability to find a solution for or to deal proactively with work-related problems.</li>\n <li>Ability to comprehend complex technical topics and specialized information.</li>\n <li>Ability to communicate effectively with others using the spoken word.</li>\n <li>Ability to take care of the customers’ needs while following company procedures.</li>\n <li>Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.</li>\n <li>Computer Skills</li>\n <li>Proficient in Microsoft Office applications (Word, Excel, Outlook).</li>\n</ul>\n<p><strong>Education/Experience:</strong></p>\n<p>High School Diploma or General Education (GED) and four to ten years related experience.</p>\n<p>Bachelor’s Degree strongly preferred.</p>\n<p> </p>\n<p><strong>Other Requirements </strong></p>\n<ul>\n <li>Some college preferred.  </li>\n <li>Prior experience in a shop and/or field service environment required.  </li>\n <li>Prior experience in a customer service department required.  </li>\n <li>Strong technical product knowledge required.  </li>\n <li>Ability to utilize laptop computers and portable diagnostic tools required.  </li>\n <li>Prior managerial experience required.  </li>\n</ul>\n<p><strong>Working Conditions:</strong></p>\n<p>Office and shop environments. Shop environment may not have air conditioning.</p>",
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          "streetAddress": "3323 Jane Ln",
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    "validThrough": "2027-04-30T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "Thermo King",
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