Account Manager

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Hairball</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Hairball is a Certified NetSuite and Celigo Partner focused on automating and integrating business processes for NetSuite-driven eCommerce and product companies. We build connected operations using integration platforms and applied AI, designing how data, systems, and workflows work together so our clients can scale without losing control. As we grow, we’re looking for a Sales Account Manager to lead complex client engagements and deliver systems that hold up under real operational pressure.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">What You’ll Do</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Account Manager – NetSuite</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Account Manager owns the long-term success of Hairball’s customers after implementation. This role sits within the Continued Success team and acts as the strategic and operational bridge between the customer and Hairball’s delivery teams.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">You are responsible for understanding how clients actually use NetSuite, Celigo identifying operational risks and growth opportunities, and ensuring Hairball remains a trusted partner, not just a vendor. You will manage relationships, drive expansion, and make sure what we deliver continues to work in real production environments.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is not a passive account role. You are expected to understand NetSuite, and ecommerce Operations, speak the customer’s operational language, and proactively guide them forward.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Own and manage a portfolio of NetSuite-driven customer accounts post go-live.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as the primary point of contact for customers during ongoing support, optimization, and expansion phases.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Develop a deep understanding of each customer’s NetSuite configuration, integrations, and business processes.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proactively identify risks, inefficiencies, and improvement opportunities within customer operations.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Translate business needs into clear scopes for enhancements, optimizations, and new integrations.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Partner closely with Consultants, Project Managers, and Support teams to ensure execution aligns with customer goals.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead regular account reviews, roadmap discussions, and operational check-ins with customers.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive account growth through upsells, cross-sells, and expansion initiatives based on real operational value.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure customer satisfaction, retention, and long-term partnership.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support escalation management when issues arise and ensure resolution without hand-holding.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain accurate account documentation, notes, and forecasts.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Who You Are</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">NetSuite Knowledge: 3+ years working with NetSuite, with a solid understanding of core ERP processes such as Order to Cash, Procure to Pay, Inventory, and Financials.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Account Ownership Mindset: You take responsibility for outcomes, not excuses.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Client-Facing Professional: Comfortable leading executive-level conversations and pushing back when needed.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Operational Thinker: You understand how systems affect real-world operations, not just dashboards.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Commercially Minded: You recognize growth opportunities and know how to position value, not discounts.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Clear Communicator: You can translate technical and operational details into plain business language.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Structured and Reliable: You follow through, keep commitments, and don’t let accounts drift.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Problem Solver: You don’t panic when things break, you fix them.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Skills</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working in a NetSuite consulting, ERP, or systems integrator environment.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with Celigo integrator.io or other iPaaS platforms.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience managing mid-market or enterprise accounts.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">NetSuite certifications (SuiteFoundation, ERP Consultant) are a strong plus.</span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(72, 65, 63); font-size: 12pt; font-weight: bold\">Why<span> </span></span><a href=\"http://hairball.io/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 12pt; font-weight: bold\">Hairball.IO</span></a><span style=\"color: rgb(72, 65, 63); font-size: 12pt; font-weight: bold\">?</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Growth and Development: Join a company that values growth, with opportunities for training and certification reimbursements to help you build your expertise in NetSuite and integration technologies.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Remote Flexibility: Enjoy the flexibility of working remotely.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Cutting-Edge Projects: Be part of a team delivering innovative integration solutions for growing businesses in eCommerce, CRM, and Supply Chain.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Location</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">LATAM (US Eastern Time Zone required)</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Apply Now</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">If you’re a NetSuite professional who understands operations, owns relationships, and knows how to drive long-term value—not just check in—we’d like to hear from you. Join Hairball.IO and help our customers run better businesses.</span></p>",
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