Guest Relations Manager - Crowne Plaza Atlanta Perimeter at Ravinia

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    "ExternalDescriptionStr": "<p><strong>Role Purpose</strong></p><p>The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.&nbsp;As Guest Relations Manager Develop and implement programs and processes that deliver un-paralleled service and value for the hotel’s VIP and special key guests. &nbsp;You’ll also create the warm atmosphere that makes our guests feel at home in any location.</p><p>The salary range for this role is $58,000 - $64,000. &nbsp;This position may be eligible for bonus pay.</p><p><strong>Key Accountabilities</strong></p><p>People&nbsp;</p><ul><li>Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.&nbsp;</li><li>Ensure that rooms are blocked for VIP guests according to past history, rate, or&nbsp;<br>preference. Verify Ambassador and Priority Club status for arriving guests. Check VIP&nbsp;<br>rooms for final arrival. Meet and greet all VIP’s upon arrival and departure.</li><li>Promote teamwork and quality service through daily communication and coordination with&nbsp;<br>other departments. Key departmental contacts include Sales and Marketing, Front Office,&nbsp;<br>Reservations, Accounting, Food and Beverage, Housekeeping, and Maintenance.</li><li>Ensure your front office team delivers a great service, professional attention and personal recognition.&nbsp;</li><li>Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.&nbsp;</li><li>Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.&nbsp;</li><li>Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.&nbsp;</li><li>Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.&nbsp;</li><li>Perform other duties as assigned. May also serve as manager on duty.</li></ul><p>&nbsp;Accountability&nbsp;</p><p>The Guest Relations Manager will report to The Front Office Manager.</p><p><strong>Key Skills &amp; Experiences</strong></p><ul><li>Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience</li><li>Must speak fluent English&nbsp;</li><li>Other languages preferred</li></ul>",
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    "OrganizationDescriptionStr": "<div>\n Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests.\n</div>\n<div>\n <br/>\n</div>\n<div>\n In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza\n</div>",
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