Director, eCommerce Product- Cruise Ticket

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    "ShortDescriptionStr": "One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.",
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    "ExternalDescriptionStr": "<p style=\"line-height:normal;\"><a name=\"_Hlk68766615\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.</span></span></a></p><p style=\"line-height:normal;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">We are looking for an amazing&nbsp;Director, eCommerce Product - Cruise Ticket&nbsp;to fill this role, which is based in our Fort Lauderdale office. The Director of e-Commerce Product for Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience across platforms. This role is responsible for driving innovation and seamless customer journeys from booking to boarding, ensuring alignment with brand standards and business goals. The main objective is to constantly optimize conversion, lead generation, and the functionality of the eCommerce channels, to provide best-in-class content and experience to platform users.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Here is a summary of what Princess is looking for in its Director, eCommerce Product - Cruise Ticket.&nbsp;Is this you?</span></span></p><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Responsibilities</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Provide strategic leadership and vision for the direction of the e-commerce cruise ticket experience for all available digital platforms.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">This includes business case development, product road mapping, design, front-end engineering, launch, and continuous optimization.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Monitor market trends, competitive dynamics, and emerging technologies to ensure the booked guest portfolio remains aligned with the most commercially impactful innovations.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Shape the product roadmap to reflect priorities by identifying and advancing initiatives that drive measurable business outcomes.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Balances the needs towards the longer-term vision, with shorter-term opportunities.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Works closely with technology and engineering to drive the development and frequent releases.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Lead collaboration across product, design, engineering, marketing, and operations teams.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Ensure seamless execution of product initiatives from ideation to launch.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Champion a user-first approach to enhance the digital ticketing journey.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Use customer feedback, usability testing, and analytics to drive continuous improvement.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">This role requires extensive experience in developing business cases, managing capital requests, and owning multi-million-dollar budgets; it also requires a solid understanding of accounting rules for expense and capital activities, as well as, strong financial acumen, including forecasting, variance analysis, and ROI tracking, to support strategic and 7+ figure investments that are optimized for the best ROI.&nbsp;</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">The successful candidate Monitors KPIs such as conversion rates, ticketing completion rates, and customer satisfaction.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Leverage data insights to prioritize features and optimize performance.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Manage product backlogs, sprint planning, and iterative releases using agile methodologies.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Ensure timely delivery of high-impact features and enhancements.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;text-autospace:none;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Requirements</strong></span></span></p><ul style=\"list-style-type:disc;\"><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Computer Science, Economics, or a related Engineering field preferred.&nbsp; Marketing, eCommerce or Digital Sciences. MBA a plus</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">8+ years related experience (product management/marketing)</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">5+ years of management</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Experience in travel, hospitality, entertainment, or packaged goods preferred.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">10+ years of Product Management experience delivering highly successful consumer and eCommerce products.</span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\">Experience on at least one customer-facing e-commerce platform is required; travel industry experience is a plus.<strong>&nbsp;</strong></span></span></p></li><li><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>Beginning in 2028, this position will remain on the same Tuesday–Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.</strong></span></span></p></li></ul><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"color:black;\"><span style=\"font-size:12.0pt;\"><strong>What You Can Expect</strong>&nbsp;</span></span></p><ul style=\"list-style-type:disc;\"><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Cruise and Travel Privileges for You and Your Family</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Health Benefits</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">401(k)&nbsp;</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Employee Stock Purchase Plan&nbsp;</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Training &amp; Professional Development</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Tuition &amp; Professional Certification Reimbursement</span></li><li style=\"color:black;line-height:normal;margin-bottom:0in;tab-stops:list .5in;\"><span style=\"font-size:12.0pt;\">Rewards &amp; Incentives&nbsp;</span></li></ul><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Our Culture… Stronger Together</strong></span></p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.&nbsp; Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:&nbsp; </span><a href=\"https://www.princess.com/aboutus/culture-framework/\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\"><strong>https://www.princess.com/aboutus/culture-framework/</strong></span></a></p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.</span></p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\"><strong>Americans with Disabilities Act (ADA)</strong></span></p><p style=\"margin:0in;\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.&nbsp; If you have a disability and require assistance in this application process, please contact&nbsp;</span><a href=\"mailto:[email protected]\"><span style=\"background-color:white;color:black;font-family:&quot;Calibri&quot;,sans-serif;\">[email protected]</span></a></p><p style=\"line-height:normal;margin-bottom:0in;\"><span style=\"background-color:white;color:black;\"><span style=\"font-size:12.0pt;\"><strong>#PCL</strong></span></span></p>",
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