Emergency Phone Support

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  "location": {
    "raw": "Toronto, ON, Canada",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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    "Title": "Emergency Phone Support",
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    "JobSchedule": "Part time",
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    "Organization": "EF Language Abroad, Education First",
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        "Latitude": "43.64614",
        "Longitude": "-79.40043",
        "LocationId": 300000004244654,
        "PostalCode": "M5V 2N4",
        "TownOrCity": "Toronto",
        "AddressLine1": "127 Portland Street",
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        "LocationName": "CA Toronto EF School"
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    "ContentLocale": "en",
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    "PrimaryLocation": "Toronto, ON, Canada",
    "RequisitionType": "Campus",
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    "ShortDescriptionStr": "About EF Education First \n \nAt EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.\n\nOverview:\nEF Toronto is seeking a reliable and proactive individual to provide emergency phone support outside of school hours. This role is critical in ensuring the safety, well-being, and smooth experience of our students, host families, and partners.\n",
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    "ExternalDescriptionStr": "<p><strong>Schedule &amp; Availability:</strong></p><ul><li>Evenings: 5:30 PM – 8:30 AM (Monday–Friday)</li><li>Full coverage: Saturday &amp; Sunday</li><li>On-call position with a fixed stipend for availability and support.</li></ul><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Keep the emergency phone active and respond all calls and messages received.</li><li>Answer calls in clear, professional English</li><li>Assess situations, troubleshoot, and resolve or escalate appropriately.</li><li>Handle urgent situations including:<ul><li>Airport transfers (delays, missed students, arrivals/departures, cancellations and rebookings)</li><li>Student housing or host family concerns</li><li>Lost or missing documents</li><li>Lockouts or urgent accommodation issues</li><li>Health-related incidents (hospital visits, mental health concerns)</li></ul></li><li>Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.</li><li>Liaise with transfer companies, host families, EF staff, and sales offices as needed.</li><li>Escalate life-threatening or critical cases to the School Director and EF emergency response team immediately.</li><li>Log the communication to the necessary channel.&nbsp;</li><li>Message the correct staff if attention is required immediately</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul style=\"list-style-type: disc;\"><li>Fluent in English (spoken and written)</li><li>Fluency in an additional language is preferred, with Spanish, French, or Japanese considered an asset</li><li>Strong communication and problem-solving skills</li><li>Ability to remain calm under pressure and follow protocols</li><li>Reliable internet access and availability by&nbsp;phone&nbsp;(emergency&nbsp;phone&nbsp;provided by EF)</li><li>Flexibility to respond at all hours during coverage times</li></ul><p><strong>Ideal Candidate:</strong><br>A dependable problem-solver who can respond to emergencies with professionalism and empathy. Must be comfortable making quick decisions, reassuring students, and escalating when needed. Individuals who are able to work under pressure, and have the ability to multitask will succeed in this role.&nbsp;</p><p>&nbsp;</p>",
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    "PrimaryLocationCountry": "CA",
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    "ExternalPostedStartDate": "2026-03-25T21:29:53+00:00",
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