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    "requisitionDescription": "<div><div><p data-pasted=\"true\">The Business Development Center (BDC) Manager is responsible for overseeing all inbound and outbound customer communications within the Sales Department, including internet leads, phone inquiries, manufacturer leads, and third-party leads. This role manages BDC Representatives and ensures lead response timeliness, appointment setting effectiveness, CRM compliance, and conversion performance.</p><p>The BDC Manager is accountable for driving showroom traffic, increasing appointment show rates, and supporting overall vehicle sales volume and customer satisfaction in alignment with dealership objectives.</p><h2><span style=\"font-size: 16px;\">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></h2><ul><li>Hire, train, coach, and supervise BDC Representatives.</li><li>Conduct regular performance reviews and provide ongoing development and accountability.</li><li>Monitor call quality, email templates, text communications, and CRM documentation.</li><li>Create and manage BDC schedules to ensure proper coverage during all operating hours.</li><li>Ensure all internet, phone, OEM, and third-party leads are responded to within dealership standards.</li><li>Audit CRM daily for proper documentation, follow-up tasks, and disposition accuracy.</li><li>Track appointment confirmations, show rates, and sold ratios.</li><li>Prepare daily, weekly, and monthly BDC performance reports.</li><li>Analyze KPIs including lead response time, contact rate, appointment set rate, show rate, and sold rate.</li><li>Ensure compliance with California privacy regulations, and dealership policies.</li><li>Promote equal service to all customers regardless of protected characteristics.</li></ul><h2><span style=\"font-size: 16px;\">QUALIFICATIONS</span></h2><ul><li>Minimum 2&ndash;3 years of automotive BDC or internet sales experience required.</li><li>Prior supervisory or management experience preferred.</li><li>Strong knowledge of automotive CRM systems (DealerTrak, VinSolutions, Reynolds, CDK, etc.).</li><li>Excellent written and verbal communication skills.</li><li>Strong analytical and organizational skills.</li><li>Ability to multitask in a fast-paced dealership environment.</li></ul><h2><span style=\"font-size: 16px;\">EDUCATION AND EXPERIENCE</span></h2><ul><li>High school diploma or GED required.</li><li>Associate or Bachelor&rsquo;s degree in Business, Marketing, or related field preferred.</li><li>Automotive retail experience strongly preferred.</li></ul></div></div>\n",
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