Technical Support Engineer - Italy

{
  "content_hash": "043facd74ae4172bfe35479cc967645ef43c2d647f7031419867a9cc38202477",
  "source_hash": "348a30e60b9ae74f2bb3037c129b913908fec0101f50039f264799626afd3953",
  "last_changed_at": "2026-06-03T10:28:11.860Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Italy",
    "city": null,
    "region": null,
    "country": "Italy",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:02:48.068Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Italy",
      "city": null,
      "region": null,
      "country": "Italy",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Italy"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "336",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": "Italy",
      "province": null
    },
    "departmentId": "19063",
    "locationType": "1",
    "jobOpeningName": "Technical Support Engineer - Italy",
    "departmentLabel": "Tech Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-06-03",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": "Italy",
      "countryId": "106"
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt\">Hello! </span><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">✨</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We’re </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Wildix</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, a global leader in Unified Communications &amp; Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Us…</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At Wildix, our mission is clear: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Empower companies worldwide with seamless communication solutions</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> that drive productivity, efficiency, and growth.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About The Role </span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">We are excited to welcome</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"> a Technical Support Engineer to join our Tech Support Team. You will have the opportunity to be involved in ensuring a seamless and satisfying customer experience for Wildix Partners. </span></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">This role combines in-depth knowledge of Wildix services and products to address customer inquiries and issues resolution.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Are you up for the challenge?</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Do </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Promptly attend to customer inquiries, prioritizing their needs and ensuring a satisfying experience</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide accurate and timely information, positioning yourself as a trusted source of expertise for our customers</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate seamlessly with cross-functional teams, ensuring that customer concerns are addressed effectively</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You’ll respond to support queries by phone, email, chat, ticketing system</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Offer valuable advice on product usage to ensure customers make the most of our product</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify, analyze, and troubleshoot technical issues, delivering timely assistance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Use Salesforce Service Cloud and JIRA to manage tickets</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Work on integrations between Wildix and 3rd party products</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Train partner engineers on the correct use of products</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Occasionally, you'll travel within Italy</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Bring </span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">A minimum of 3 years of proven experience in a customer care or support role in the telecommunications industry</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Strong communication and interpersonal skills, ensuring smooth interactions with both customers and team members</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Excellent problem-solving showing your attention to detail in addressing customer issues</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">You are a fast learner who is open to acquiring new knowledge and skills</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">The ability to work effectively both independently and as part of a team</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Native Italian speaker, good English spoken and written communication</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Good knowledge of VoIP</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with AI tools </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Bonus Points If You</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Have experience with configuring VoIP PBXs </span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Have experience with AI prompt engineering</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Have experience with Telecommunications standards DECT / SIP / SIP Trunk </span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Have experience with WiFi networks and troubleshooting</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Have experience with Microsoft Windows Server and Microsoft 365</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Have basic knowledge of Linux OS</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Why You’ll Love It Here</span></p>\n<p><span style=\"font-size: 12pt\">👫<span> </span></span><span style=\"font-size: 12pt; font-weight: bold\">Work with a Supportive, High-Performing Team</span><span style=\"font-size: 12pt\"><span> </span>– We believe in trust, autonomy, and working with bright, passionate individual</span><span style=\"font-size: 12pt; font-weight: bold\">s</span><span style=\"font-size: 12pt\"><span> </span>who drive real impact.</span></p>\n<p><span style=\"font-size: 12pt\">🌍<span> </span></span><span style=\"font-size: 12pt; font-weight: bold\">A Truly International Workplace</span><span style=\"font-size: 12pt\"><span> </span>– Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.</span></p>\n<p><span style=\"font-size: 12pt\">🚀<span> </span></span><span style=\"font-size: 12pt; font-weight: bold\">Shape the Future of Global Communication</span><span style=\"font-size: 12pt\"><span> </span>– Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">💼 Join a Profitable &amp; Stable Company<span> </span></span><span style=\"font-size: 12pt\">– We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What we offer</span></p>\n<p><span style=\"font-size: 12pt\">🏖️<span> </span></span><span style=\"font-size: 12pt; font-weight: bold\">Generous Time Off<span> </span></span><span style=\"font-size: 12pt\">– Take the breaks you need to relax, recharge, and come back inspired.</span></p>\n<p><span style=\"font-size: 12pt\">💻<span> </span></span><span style=\"font-size: 12pt; font-weight: bold\">Top-Tier Tech</span><span style=\"font-size: 12pt\"><span> </span>– Love Mac? So do we! We equip our team with the best tools for success.</span></p>\n<p><span style=\"font-size: 12pt\">🚀</span><span style=\"font-size: 12pt; font-weight: bold\"><span> </span>Career Growth &amp; Development</span><span style=\"font-size: 12pt\"><span> </span>– We cover certifications and IT conferences to keep you at the top of your game.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Interview Process</span></p>\n<p><span style=\"font-size: 12pt\">🤝<span> </span></span><span style=\"font-size: 12pt; font-weight: bold\">Step 1: Initial Screening</span><span style=\"font-size: 12pt\"><span> </span>– A chat with our Talent Team to understand your background, experience, and motivations.</span></p>\n<p><span style=\"font-size: 12pt\">🛠️<span> </span></span><span style=\"font-size: 12pt; font-weight: bold\">Step 2: Technical/Role-Specific Interview</span><span style=\"font-size: 12pt\"><span> </span>– A deep dive with your potential manager to assess your skills and fit for the role. </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">We Are Wildix</span></p>\n<p><span style=\"font-size: 12pt\">Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\">Ready to join us? Apply Now!</span></p>",
    "compensation": null,
    "departmentId": "19063",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Technical Support Engineer - Italy",
    "departmentLabel": "Tech Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://wildix.bamboohr.com/careers/336",
    "employmentStatusLabel": "Full-Time"
  }
}