L1 Support Hero

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  "last_changed_at": "2026-06-06T10:27:31.748Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Ottawa, Ontario, K1P 5G4, Canada",
    "city": "Ottawa",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
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  "salary_min": 40000,
  "inferred_at": "2026-06-03T10:34:59.294Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Ottawa, Ontario, K1P 5G4, Canada",
      "city": "Ottawa",
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      "country": "Canada",
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    "countries": [
      "Canada"
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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  "list_job": {
    "id": "100",
    "isRemote": null,
    "location": {
      "city": "Ottawa",
      "state": "Ontario"
    },
    "atsLocation": {
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    "departmentId": "18432",
    "locationType": "0",
    "jobOpeningName": "L1 Support Hero",
    "departmentLabel": "Service Delivery",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Ottawa",
      "state": "Ontario",
      "postalCode": "K1P 5G4",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-05-27",
    "atsLocation": {
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      "state": null,
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    },
    "description": "<p><span style=\"font-weight: bold\">About GAM Tech</span><br>GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.</p>\n<p>Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions.</p>\n<p><br><span style=\"font-weight: bold\">Position Overview</span><br>We're looking for an enthusiastic <span style=\"font-weight: bold\">French-speaking L1 Support Hero</span> to join our Service Delivery team as the first line of defense for IT support.<br></p>\n<p>As a key member of our front-line team, you’ll handle incoming support requests, troubleshoot user issues, and escalate more complex problems to the L2 team when necessary. Your goal: deliver fast, friendly, and effective technical support that leaves our customers feeling cared for and confident in our service.</p>\n<p><br><span style=\"font-weight: bold\">Compensation</span><br>💰 Total Compensation Range: $40,000 – $60,000 per year<br>This range reflects total compensation, including base salary, performance incentives, benefits, and other rewards.<br>Final offers are based on experience, technical ability, and certifications.</p>\n<p><br><span style=\"font-weight: bold\">Key Responsibilities</span><br>•    Serve as the first point of contact for clients via phone, email, or ticketing system, ensuring all requests are logged accurately.<br>•    Troubleshoot and resolve common technical issues related to hardware, software, networks, and cloud services.<br>•    Escalate unresolved incidents to the L2 Support Team with clear documentation and communication.<br>•    Maintain excellent customer communication, ensuring users are informed of progress and resolution status.<br>•    Follow established troubleshooting workflows and company best practices.<br>•    Document all interactions, steps, and resolutions in HaloPSA with attention to detail.<br>•    Assist in maintaining and improving the knowledge base and internal documentation.<br>•    Collaborate closely with other IT support teams to ensure smooth service delivery.<br>•    Stay current with new technologies, IT tools, and industry best practices to continually improve service quality.<br><br></p>\n<p><br><span style=\"font-weight: bold\">Qualifications &amp; Experience</span><br>•    1+ years of experience in IT support, help desk, or customer service role within a technical environment.</p>\n<p>•   <span style=\"font-weight: bold\"> Fluency in French and English </span><br>•    Basic understanding of Windows, macOS, Office 365, Active Directory, and networking fundamentals.<br>•    Strong troubleshooting and problem-solving skills.<br>•    Excellent communication and customer service abilities with a professional, positive attitude.<br>•    Ability to multitask, prioritize, and stay organized in a fast-paced environment.<br>•    Experience using HaloPSA, N-able, or similar RMM/ITSM tools is an asset.<br>•    A passion for technology and learning — eager to grow and advance within the team.<br>•    Certifications such as CompTIA A+, ITIL, or Microsoft 365 are an asset but not required.</p>\n<p><br><span style=\"font-weight: bold\">What We Offer</span><br>•    Total compensation package between $40,000–$60,000, including base pay, benefits, and performance-based incentives.<br>•    Comprehensive benefits package including health and dental coverage, and paid training/certifications.<br>•    Collaborative, on-site work environment with a supportive and friendly team.<br>•    Opportunities for career growth, with mentorship from senior technicians and clear advancement paths.<br>•    Fun, inclusive workplace culture focused on teamwork and continuous improvement.<br>•    The opportunity to work with modern technology in a growing, innovative MSP environment.</p>\n<p><br><span style=\"font-weight: bold\">Work Schedule</span><br>Full-time, Monday–Friday. <br>Occasional evening or weekend work may be required for critical support or project-related tasks.</p>\n<p><br><span style=\"font-weight: bold\">Our Hiring Process</span><br>1.    Apply online.<br>2.    Complete a short personality and aptitude assessment — to help ensure you’re a great fit for our awesome team.<br>3.    Show off your personality in a short video interview.<br>4.    Meet your  and HR leader for a deeper conversation.<br>5.    Final chat with your future boss and Management — to make sure we’re the right fit for each other.<br>6.    Start your dream job at GAM Tech!</p>\n<p><br><span style=\"font-weight: bold\">Additional Information</span><br>We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.</p>\n<p>We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.<br>No phone calls or website inquiries, please.<br></p>",
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    "locationType": "0",
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    "jobOpeningName": "L1 Support Hero",
    "departmentLabel": "Service Delivery",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://gamtech.bamboohr.com/careers/100",
    "employmentStatusLabel": "Full-Time"
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}