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Customer Support Specialist

734c8047 A53a 4286 8a05 2b1b38e7c95e 19000101 000001 · Aurora, CO, US, Aurora, CO · Deleted · $20–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company734c8047 A53a 4286 8a05 2b1b38e7c95e 19000101 000001
TitleCustomer Support Specialist
Normalized title-
Department / team-
LocationAurora, CO, United States
Work model-
Employment typeFull Time
Salary$20–$22 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-17 / 2026-06-15

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Aurora.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company734c8047 A53a 4286 8a05 2b1b38e7c95e 19000101 000001
Sourcea88634f5-d613-4b68-bd6a-d300aa9c0a79
ATS providerADP Workforce Now Recruiting

Description

Customer Support Specialist Summit Interconnect is the premier electronics manufacturer in the US, located in Aurora, Colorado. Specializing in printed circuit board assembly, we build the latest electronic circuitry designs from leading technology companies in every sector, from aerospace to cutting-edge medical devices. We are known for our speed and high quality in our work. It’s a fun place to work. We are continuously innovating our processes and systems to stay on the cutting edge of software technology. Our vision is to have the best employees working to provide an outstanding service experience, and the coolest technology solutions for our customers. We look forward to you joining the team! Position Summary This position is primarily responsible for providing outstanding customer service to our clients, both internal and external. This is achieved through the analysis, verification, and data entry of order information; the timely research, processing, and resolution of job holds; and the use of proactive written and telephone communication with our clients and vendor partners. This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that a superior standard of service is delivered to our clients and their utmost satisfaction is obtained. Basic Job Duties & Responsibilities The core duties and responsibilities for a Client Services Specialist include the following: Receives approved customer files from accounting and enters sales orders in SAP and Salesforce.com Conducts a welcome call to customers, communicating part exceptions or issues that arise during the purchasing process, verifying information entered and received, and setting expectations regarding day 0, engineering technical contact, due dates, and holds. Coordinates the resolution and communication of holds in-house. Contacts customer for resolution of a hold when applicable. Contacts customers who did not require contact in-process. Fields complaints concerning quality, service, or billing, beginning the RMA or rework process when applicable, and documents any customer feedback. Serves as the main point of contact during the RMA process, coordinates communication between departments and customer, and sees orders through to completion. Reaches out to each client proactively via telephone once their job has shipped to communicate shipping information and ensure client expectations are met and exceeded. Other duties as assigned. Knowledge, Skill Sets, Education, Experience Required: 6 months of professional customer service and/or account management experience Proficient in professional oral and written communication skills Strong attention to detail Ability to continually multi-task Strong computer skills Highly developed sense of integrity and commitment to client satisfaction Demonstrated passion for excellence with respect to client interaction Adaptable to fluid environments and comfortable with change Desired: Associate’s degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience PCB industry experience Hours: 8:00am-5:00pm Compensation: $21.50/Hour Location: 20100 E 32nd Pkwy, #225 Aurora, CO 80011 Benefits Summit Interconnect has an excellent benefits program. We believe in taking care of our employees. We also have fun with regular company events, BBQ’s, employee recognition awards, and performance- based bonus plans. Medical Dental Vision 401(k)- With Employer contribution Life Insurance Company paid Life Insurance and short-term disability insurance Paid Time Off (PTO) EAP (free employee assistance programs) Seven (7) paid holidays a year ITAR Compliance Notice This position requires compliance with the International Traffic in Arms Regulations (ITAR). Under ITAR, candidates must be a U.S. citizen, U.S. lawful permanent resident (e.g., "Green Card" holder), asylee, or refugee as defined by 8 U.S.C. 1324b(a)(3). Applicants who do not meet this requirement may not be eligible for employment in this position. Summit Interconnect is an Equal Opportunity Employer We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

Full job record

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Board IDa88634f5-d613-4b68-bd6a-d300aa9c0a79
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TitleCustomer Support Specialist
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CountryUnited States
RegionCO
CityAurora
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Salary Min20
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First Seen At2026-05-31 18:47:57Z
Last Seen At2026-06-15 13:06:58Z
Last Checked At2026-06-17 13:19:35Z
Last Changed At2026-06-17 13:19:35Z
Inactive At2026-06-17 13:19:35Z
Source Posted At2026-05-27 14:54:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' id=\"isPasted\"><span style='font-family:\"Arial\",sans-serif;'>Customer Support Specialist</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><span style='font-family:\"Arial\",sans-serif;'>Summit Interconnect is the premier electronics manufacturer in the US, located in Aurora, Colorado. Specializing in printed circuit board assembly, we build the latest electronic circuitry designs from leading technology companies in every sector, from aerospace to cutting-edge medical devices. We are known for our speed and high quality in our work. It&rsquo;s a fun place to work. We are continuously innovating our processes and systems to stay on the cutting edge of software technology. Our vision is to have the best employees working to provide an outstanding service experience, and the coolest technology solutions for our customers. We look forward to you joining the team!</span></p><h1 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;'><br></h1><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><h1 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:16px;font-family:Arial;\">Position Summary</span></h1><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>This position is primarily responsible for providing outstanding customer service to our clients, both internal and external. This is achieved through the analysis, verification, and data entry of order information; the timely research, processing, and resolution of job holds; and the use of proactive written and telephone communication with our clients and vendor partners. This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that a superior standard of service is delivered to our clients and their utmost satisfaction is obtained.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><h1 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:16px;font-family:Arial;\">Basic Job Duties &amp; Responsibilities</span></h1><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>The core duties and responsibilities for a Client Services Specialist include the following:</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Receives approved customer files from accounting and enters sales orders in SAP and Salesforce.com</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Conducts a welcome call to customers, communicating part exceptions or issues that arise during the purchasing process, verifying information entered and received, and setting expectations regarding day 0, engineering technical contact, due dates, and holds.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Coordinates the resolution and communication of holds in-house.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Contacts customer for resolution of a hold when applicable.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Contacts customers who did not require contact in-process.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Fields complaints concerning quality, service, or billing, beginning the RMA or rework process when applicable, and documents any customer feedback.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Serves as the main point of contact during the RMA process, coordinates communication between departments and customer, and sees orders through to completion.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Reaches out to each client proactively via telephone once their job has shipped to communicate shipping information and ensure client expectations are met and exceeded.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Other duties as assigned.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Knowledge, Skill Sets, Education, Experience&nbsp;</span></strong></p><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:16px;font-family:Arial;\">Required:</span></h1><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>6 months of professional customer service and/or account management experience</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Proficient in professional oral and written communication skills</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Strong attention to detail</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Ability to continually multi-task</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Strong computer skills</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Highly developed sense of integrity and commitment to client satisfaction</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Demonstrated passion for excellence with respect to client interaction</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Adaptable to fluid environments and comfortable with change</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><h1 style='margin-top:12.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;font-size:19px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:16px;font-family:Arial;\">Desired:</span></h1><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>Associate&rsquo;s degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;'>PCB industry experience</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:6.0pt;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Hours:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>8:00am-5:00pm&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Compensation:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;'>$21.50/Hour</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Arial\",sans-serif;'>Location:&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>20100 E 32nd Pkwy, #225</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Arial\",sans-serif;color:black;'>Aurora, CO 80011<br>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Helvetica\",sans-serif;'>Benefits</span></strong><span style='font-family:\"Helvetica\",sans-serif;'><br></span><span style='font-family:\"Arial\",sans-serif;'>Summit Interconnect has an excellent benefits program. We believe in taking care of our employees. We also have fun with regular company events, BBQ&rsquo;s, employee recognition awards, and performance- based bonus plans.</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 23.75px;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Medical&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Dental&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Vision</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>401(k)- With Employer contribution</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Life Insurance</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Company paid Life Insurance and short-term disability insurance</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Paid Time Off (PTO)</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>EAP (free employee assistance programs)</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Arial\",sans-serif;color:black;'>Seven (7) paid holidays a year</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:15.75pt;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>ITAR Compliance Notice</u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>This position requires compliance with the International Traffic in Arms Regulations (ITAR). Under ITAR, candidates must be a U.S. citizen, U.S. lawful permanent resident (e.g., &quot;Green Card&quot; holder), asylee, or refugee as defined by 8 U.S.C. 1324b(a)(3). Applicants who do not meet this requirement may not be eligible for employment in this position.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u>Summit Interconnect is an Equal Opportunity Employer<br>&nbsp;</u></strong>We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;line-height:15.75pt;'><br></p></div></div>\n",
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