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          "text": "<p>OPEN TO OTI EMPLOYEES ONLY<br><br>The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.<br><br>We are seeking a Senior Director of COTS Applications to lead our team, shape our COTS strategy, and drive modernization and innovation. Reporting to the Associate Commissioner of Application Engineering in the Product Development division, the Senior Director will oversee directors and technical managers working on mission-critical systems that leverage cutting-edge technologies. The role includes cultivating strong leaders, mentoring staff, promoting innovation, optimizing development workflows, and enhancing cost efficiency in product delivery and maintenance. <br><br>This is one of the most critical positions within the Product Development division. The Senior Director of COTS Applications will manage a large team who perform some of the agency’s most core technical functions, covering NCY 311, Service Desk Applications, eArraignment, and Salesforce-based implementations. <br><br>Responsibilities will include: <br>-\tLead and mentor internal staff, consultants, and vendors supporting COTS platforms, including ServiceNow, Salesforce, and Microsoft Dynamics. <br>-\tProvide strategic direction for all COTS application areas, including CRM, Service Desk, and mobile application development and support. <br>-\tOversee architecture, design, delivery, and modernization of major systems such as NYC 311, ServiceNow, and eArraignment. <br>-\tBuild strong, collaborative relationships with internal business partners, program teams, and vendors to align priorities and ensure successful delivery. <br>-\tLead development, maintenance, and modernization of mobile applications for iOS and Android, ensuring timely updates, security, and compatibility with current OS versions. <br>-\tEnsure system integrators and vendors adhere to OTI development standards, architecture guidelines, and best practices. <br>-\tPromote automation and CI/CD practices using Azure DevOps and cloud-native tools to improve reliability and delivery speed. <br>-\tMonitor and govern delivery of high-visibility, mission-critical projects to ensure quality, timeliness, and risk mitigation. <br>-\tOptimize cloud usage and licensing costs through usage monitoring, vendor collaboration, and proof-of-concept initiatives. <br>-\tConduct architecture and code reviews to ensure security, scalability, and compliance with OTI technical standards. <br>-\tSupport procurement and planning by contributing to RFPs, reviewing SOWs, and partnering with program managers on estimates and timelines.<br>-\tHandle special projects and initiatives as assigned.<br><br>HOURS/SHIFT<br>Day - Due to the management duties of this position in a 24/7 operation, candidate may be required to be on call, work overtime and/or various shifts such as weekends and/or nights/evenings.<br><br>WORK LOCATION<br>Brooklyn, NY<br><br>TO APPLY<br>OPEN TO OTI EMPLOYEES ONLY<br><br>Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply.<br><br>Please go to www.cityjobs/jobs/search and search for Job ID# 782130<br><br>* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration<br><br>SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW<br>APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL<br><br>NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.<br>Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.<br><br>OTI participates in E-Verify<br><br>COMPUTER SYSTEMS MANAGER - 10050</p>",
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