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Senior Banking Specialist

5c3fb66a 3354 4e04 97f8 Da7f74c7653f 19000101 000001 · Stoneham, MA, US, Stoneham, MA · Remote · Active · $25 · ADP Workforce Now Recruiting

Job facts

FieldValue
Company5c3fb66a 3354 4e04 97f8 Da7f74c7653f 19000101 000001
TitleSenior Banking Specialist
Normalized title-
Department / team-
LocationStoneham, MA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$25
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-09-10 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 5c3fb66a 3354 4e04 97f8 Da7f74c7653f 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Stoneham.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company5c3fb66a 3354 4e04 97f8 Da7f74c7653f 19000101 000001
Sourcea6b5c134-ece4-47f4-88eb-d73de74b9b7b
ATS providerADP Workforce Now Recruiting

Description

At StonehamBank, “More” isn’t just a promise to our customers — it’s how we show up for each other. We work as one team, grounded in trust and driven by service, always striving to deliver more value, more support, and more impact in our communities. Our history gives us strength, and our culture empowers us to keep moving forward — together. Banking Opportunities Senior Customer Contact Specialist – Stoneham, MA Full-Time The hourly pay range for this position is $25.00 - $30.00. This range reflects the Bank’s good faith estimate for this role at the time of posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual compensation will be determined based on factors, such as but not limited to, relevant education, experience, and skills. Position Summary: The Senior Customer Contact Center Specialist provides exceptional service to customers and internal staff through multiple channels including phone, video banking, chat, text, internet, email, and in-person interactions when applicable. This role serves as the first line of support for customer inquiries and requires extensive knowledge of bank products, services, policies, and procedures. The Specialist works independently with accuracy and flexibility to meet business needs, including Saturday coverage and remote support when requested. The position requires adherence to performance standards, professionalism, and a commitment to delivering outstanding customer service. Key Responsibilities: Serve as a backup to the Montvale Branch, providing front desk or customer service support as needed. Resolve or refer customer inquiries and perform account maintenance tasks such as wires, debit disputes, mobile deposits, and return mail. Assist and educate customers on digital banking tools including: Video banking Online banking (business and consumer) Mobile banking ATM usage Maintain a high level of confidentiality, security, and adherence to internal control procedures. Stay current on product offerings, policy updates, and procedural changes.Open and process new customer accounts; offer solutions and opportunities to existing and prospective customers. Complete all required training programs (online and in-person) and attend staff, sales, and other meetings as designated by management. Meetings and training may be scheduled outside of regular work hours. Perform daily Customer Contact Center activities across all supported channels. Notify management promptly of any significant policy deviations, customer complaints, or unresolved issues. Refer customers to appropriate departments such as Stoneham Financial Services, Commercial Lending, or Residential Lending based on their financial needs. Meet or exceed annual department goals and participate in sales and performance initiatives. Track sales activity for Performance Incentive Plans. Uphold StonehamBank’s Standards of Professionalism by consistently demonstrating positive behavior, greeting customers with a smile, using their name, and expressing appreciation for their business. Conduct outbound calls for customer retention, promotional campaigns, and support for Risk/BSA, Operations, and Lending initiatives. Perform other duties as assigned by Bank management. Participate in community engagement activities, including volunteering with local schools, neighborhood associations, government entities, and nonprofit organizations, in alignment with StonehamBank’s core value of SERVICE . Protect the Bank’s data and systems by adhering to the Employee Acceptable Use of Technology Agreement and cybersecurity best practices. Knowledge/Skills/Experience Requirements: Associate’s degree or a minimum of three years of experience in a financial services environment. Strong decision-making skills and ability to work independently. Technologically proficient with the ability to navigate multiple communication platforms. Proficient in Microsoft Word, PowerPoint, Excel, and internet applications. In-depth knowledge of bank policies, procedures, and applicable state and federal regulations. Familiarity with PCs, smartphones, tablets, browsers, photocopiers, scanners, and other office equipment. Working Conditions and/or Physical Requirements: Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.): While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms, and ability to work at a PC for an extended period. The employee must occasionally lift and/or move up to 20 pounds. General Office/Bank Environment.The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position title. The position description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in the position. In addition, all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. StonehamBank, at its discretion, may modify this position description at any time. We offer a competitive compensation package including the following: Medical Insurance with HRA Dental Insurance Vision Insurance 401K with matching contributions Performance Incentive Plan Flexible Spending Account Dependent Care Life, AD&D Insurance Free Parking Paid Vacation Personal, Sick, Holiday, Bereavement Wellness Programs including flu shots and Health Club membership reimbursement (through health insurance) Voluntary programs including supplemental Short/Long Term Disability and Cancer benefits Employee Assistance Program (legal, financial, and personal counselling) On-site and online training classes Employee Referral Incentive EOE/M/F/Disabled/Vet Member FDIC/Member DIF

Full job record

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Org IDac719e53-a0b1-4e90-ba87-3dd92c960be7
Source IDa6b5c134-ece4-47f4-88eb-d73de74b9b7b
Board IDa6b5c134-ece4-47f4-88eb-d73de74b9b7b
Provideradp_workforcenow
Provider Job Key566998
TitleSenior Banking Specialist
Normalized Title—
Statusactive
Activeyes
Location TextStoneham, MA, US, Stoneham, MA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionMA
CityStoneham
Salary Rawpay range for this position is $25.00 - $30.00. This range reflects the Bank’s good faith estimate for this role at the t
Salary Min25
Salary Max—
Salary CurrencyUSD
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First Seen At2026-05-31 18:47:24Z
Last Seen At2026-06-06 12:50:50Z
Last Checked At2026-06-06 12:50:50Z
Last Changed At2026-06-06 12:50:50Z
Inactive At—
Source Posted At2025-09-10 15:06:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><br></p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\">At StonehamBank, &ldquo;More&rdquo; isn&rsquo;t just a promise to our customers &mdash; it&rsquo;s how we show up for each other. We work as one team, grounded in trust and driven by service, always striving to deliver more value, more support, and more impact in our communities. Our history gives us strength, and our culture empowers us to keep moving forward &mdash; together.</p><p style=\"margin-left:0in;\">Banking Opportunities</p><p style=\"margin-left:0in;\">Senior Customer Contact Specialist &ndash;&nbsp;Stoneham, MA</p><p style=\"margin-left:0in;\">Full-Time&nbsp;</p><p style=\"margin-left:0in;\" data-pasted=\"true\">The hourly pay range for this position is $25.00 - $30.00. This range reflects the Bank&rsquo;s good faith estimate for this role at the time of posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual compensation will be determined based on factors, such as but not limited to, relevant education, experience, and skills.</p><p style=\"margin-left:0in;\"><strong>Position Summary:</strong></p><p style=\"margin-left:0in;\">The Senior Customer Contact Center Specialist provides exceptional service to customers and internal staff through multiple channels including phone, video banking, chat, text, internet, email, and in-person interactions when applicable. This role serves as the first line of support for customer inquiries and requires extensive knowledge of bank products, services, policies, and procedures. The Specialist works independently with accuracy and flexibility to meet business needs, including Saturday coverage and remote support when requested. The position requires adherence to performance standards, professionalism, and a commitment to delivering outstanding customer service.</p><p style=\"margin-left:0in;\"><strong>Key Responsibilities:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Serve as a backup to the Montvale Branch, providing front desk or customer service support as needed.</li><li style=\"margin-left:0in;\">Resolve or refer customer inquiries and perform account maintenance tasks such as wires, debit disputes, mobile deposits, and return mail.</li><li style=\"margin-left:0in;\">Assist and educate customers on digital banking tools including:&nbsp;</li></ul><div style=\"margin-left:0in;\"><ul style=\"list-style-type: circle;margin-left: 0.5in;\"><li style=\"margin-left:0in;\">Video banking</li><li style=\"margin-left:0in;\">Online banking (business and consumer)</li><li style=\"margin-left:0in;\">Mobile banking</li><li style=\"margin-left:0in;\">ATM usage</li></ul></div><ul type=\"disc\"><li style=\"margin-left:0in;\">Maintain a high level of confidentiality, security, and adherence to internal control procedures.</li><li style=\"margin-left:0in;\">Stay current on product offerings, policy updates, and procedural changes.Open and process new customer accounts; offer solutions and opportunities to existing and prospective customers.</li><li style=\"margin-left:0in;\">Complete all required training programs (online and in-person) and attend staff, sales, and other meetings as designated by management. Meetings and training may be scheduled outside of regular work hours.&nbsp;</li><li style=\"margin-left:0in;\">Perform daily Customer Contact Center activities across all supported channels.</li><li style=\"margin-left:0in;\">Notify management promptly of any significant policy deviations, customer complaints, or unresolved issues.</li><li style=\"margin-left:0in;\">Refer customers to appropriate departments such as Stoneham Financial Services, Commercial Lending, or Residential Lending based on their financial needs.</li><li style=\"margin-left:0in;\">Meet or exceed annual department goals and participate in sales and performance initiatives. Track sales activity for Performance Incentive Plans.</li><li style=\"margin-left:0in;\">Uphold StonehamBank&rsquo;s Standards of Professionalism by consistently demonstrating positive behavior, greeting customers with a smile, using their name, and expressing appreciation for their business.</li><li style=\"margin-left:0in;\">Conduct outbound calls for customer retention, promotional campaigns, and support for Risk/BSA, Operations, and Lending initiatives.</li><li style=\"margin-left:0in;\">Perform other duties as assigned by Bank management.</li><li style=\"margin-left:0in;\">Participate in community engagement activities, including volunteering with local schools, neighborhood associations, government entities, and nonprofit organizations, in alignment with StonehamBank&rsquo;s core value of <strong>SERVICE</strong>.</li><li style=\"margin-left:0in;\">Protect the Bank&rsquo;s data and systems by adhering to the Employee Acceptable Use of Technology Agreement and cybersecurity best practices.</li></ul><p style=\"margin-left:0in;\"><strong>Knowledge/Skills/Experience Requirements:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Associate&rsquo;s degree or a minimum of three years of experience in a financial services environment.</li><li style=\"margin-left:0in;\">Strong decision-making skills and ability to work independently.</li><li style=\"margin-left:0in;\">Technologically proficient with the ability to navigate multiple communication platforms.</li><li style=\"margin-left:0in;\">Proficient in Microsoft Word, PowerPoint, Excel, and internet applications.</li><li style=\"margin-left:0in;\">In-depth knowledge of bank policies, procedures, and applicable state and federal regulations.</li><li style=\"margin-left:0in;\">Familiarity with PCs, smartphones, tablets, browsers, photocopiers, scanners, and other office equipment.</li></ul><p style=\"margin-left:0in;\"><strong>Working Conditions and/or Physical Requirements:</strong></p><p style=\"margin-left:0in;\">Physical Demands<strong>&nbsp;</strong>(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.): While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms, and ability to work at a PC for an extended period. The employee must occasionally lift and/or move up to 20 pounds. General Office/Bank Environment.The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position title. The position description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in the position. In addition, all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. StonehamBank, at its discretion, may modify this position description at any time.</p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:-.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.25in;' data-pasted=\"true\"><span style=\"font-family:Calibri;\">We offer a competitive compensation package including the following:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Medical Insurance with HRA</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Dental Insurance</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Vision Insurance</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">401K with matching contributions</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Performance Incentive Plan</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Flexible Spending Account</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Dependent Care</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Life, AD&amp;D Insurance</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Free Parking</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:-.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.25in;'><span style=\"font-family:Calibri;\">Paid Vacation Personal, Sick, Holiday, Bereavement</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Wellness Programs including flu shots and Health Club membership reimbursement (through health insurance)</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:-.25in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-indent:.25in;'><span style=\"font-family:Calibri;\">Voluntary programs including supplemental Short/Long Term Disability and Cancer benefits&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Employee Assistance Program (legal, financial, and personal counselling)</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">On-site and online training classes</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Employee Referral Incentive</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">EOE/M/F/Disabled/Vet</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-family:Calibri;\">Member FDIC/Member DIF</span></p><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;</div></div></div><p style=\"margin-left:0in;\"><br></p></div>\n",
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        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Senior Banking Specialist",
    "clientRequisitionID": "1184",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Stoneham",
          "postalCode": "02180",
          "countrySubdivisionLevel1": {
            "codeValue": "MA"
          }
        },
        "nameCode": {
          "shortName": " Stoneham, MA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/566998?cid=5c3fb66a-3354-4e04-97f8-da7f74c7653f&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16514
  },
  "detail_errors": []
}
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