Home › Companies › A5d1d7ee 3ef2 4937 99e6 38b7edb283ff 19000101 000001 › Residential Lending Relationship Specialist
Residential Lending Relationship Specialist
A5d1d7ee 3ef2 4937 99e6 38b7edb283ff 19000101 000001 · Salisbury, MD, US, Salisbury, MD · Active · $19–$28 / hour · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | A5d1d7ee 3ef2 4937 99e6 38b7edb283ff 19000101 000001 |
| Title | Residential Lending Relationship Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Salisbury, MD, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $19–$28 / hour |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from A5d1d7ee 3ef2 4937 99e6 38b7edb283ff 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Salisbury. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | A5d1d7ee 3ef2 4937 99e6 38b7edb283ff 19000101 000001 |
| Source | ebac287c-f5a3-4ce0-a9ea-6c22b82a08b4 |
| ATS provider | ADP Workforce Now Recruiting |
Description
POSITION TITLE: Residential Lending Relationship Specialist
DEPARTMENT: Lending
ACCOUNTABILITY: Executive Vice President, Chief Lending Officer
Scope of Responsibility : Responsible for managing internally generated mortgage referrals and supporting customers through the residential mortgage origination experience from initial inquiry through application support and ongoing communication. The position works closely with branch personnel, borrowers, and internal lending staff to ensure timely follow-up, excellent customer service, and effective coordination of mortgage-related activities.
The role emphasizes administrative coordination, referral management, customer communication, internal relationship development, and mortgage pipeline support while helping expand residential mortgage opportunities generated through branch and customer relationships.
Duties & Responsibilities:
Internal Referral Management & Branch Support
Manage and respond to internally generated mortgage referrals from branch personnel and other bank departments. Maintain strong working relationships with branch teams to support referral growth and customer engagement. Provide guidance and support to branch employees regarding mortgage products, referral procedures, and customer identification opportunities. Conduct regular follow-up with internal staff regarding referral activity and customer status updates.
Customer Relationship Management
Maintain ongoing communication with customers to provide updates, answer questions, and ensure a positive customer experience. Schedule and coordinate customer appointments, consultations, and follow-up discussions. Proactively identify and help resolve customer concerns in a timely and professional manner. Support long-term customer relationship retention through consistent communication and service. Works closely with Chief Lending Officer, customers, credit and loan department personnel.
Mortgage Origination Support
Serves as primary point of contact for customers from residential mortgage application intake to settlement. Handles all scheduling and documentation coordination during this process. Review applications and supporting documentation for completeness and accuracy prior to submission. Coordinate externally with third party vendors to confirm and verify processing and underwriting are being completed in a timely and appropriate manner. Support loan structuring discussions by gathering borrower financial information and identifying appropriate product options. Monitor mortgage rate activity and assist with communicating rate information to borrowers when appropriate. Ensure all customer interactions, disclosures and documentation activities are handled in accordance with bank policies and regulatory requirements. Participate in ongoing process improvement initiatives designed to enhance customer experience and workflow efficiency.
Administrative & Operational Coordination
Maintain organized and accurate customer and referral records. Coordinate employee referral payment process. Assist with mortgage pipeline tracking, reporting, and internal workflow coordination.
Market & Relationship Awareness
Maintain awareness of mortgage products, market trends, and competitive offerings. Support internal discussions related to mortgage pricing awareness and customer needs. Assist with customer retention opportunities including refinance and relationship review conversations.
Knowledge, Skills & Experience:
Associates degree in finance, economics, accounting or related field preferred. Minimum of 3 -5 years of mortgage industry experience. Knowledgeable of mortgage loan products, underwriting guidelines and regulations. Proficient in mortgage software and loan processing systems. Ability to handle sensitive and or/confidential information professionally and discreetly. Thorough understanding of financial statement analysis and credit underwriting. Excellent written and verbal communication skills.
Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and move up to 15 lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to be able to do close-up paperwork and view computer screens.
EEO Statement: Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classification protected by applicable state and federal laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
Hebron Savings Bank expressly prohibits workplace harassment or unlawful discrimination against individuals on the same basis as outlined above.
Job Classification: Non- Exempt
Full job record
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| Org ID | eb76640f-8ef5-48fc-8ad9-9b4e3a197fe4 |
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| Board ID | ebac287c-f5a3-4ce0-a9ea-6c22b82a08b4 |
| Provider | adp_workforcenow |
| Provider Job Key | 593112 |
| Title | Residential Lending Relationship Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Salisbury, MD, US, Salisbury, MD |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MD |
| City | Salisbury |
| Salary Raw | 19.22 To 27.50 (USD) Hourly |
| Salary Min | 19.22 |
| Salary Max | 27.5 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5d1d7ee-3ef2-4937-99e6-38b7edb283ff&ccId=19000101_000001&lang=en_US&type=JS&jobId=593112&jwId=9201192180729_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5d1d7ee-3ef2-4937-99e6-38b7edb283ff&ccId=19000101_000001&lang=en_US&type=JS&jobId=593112&jwId=9201192180729_1 |
| First Seen At | 2026-06-03 08:30:12Z |
| Last Seen At | 2026-06-06 12:09:41Z |
| Last Checked At | 2026-06-06 12:09:41Z |
| Last Changed At | 2026-06-06 12:09:41Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 20:46:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=a5d1d7ee-3ef2-4937-99e6-38b7edb283ff|19000101_000001/date=2026-06-06/2026-06-06T12-09-41-321Z-968565f593384bc93792b571f938df706a5d5b9791a2ea52cde202686626b7cd.json |
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"requisitionDescription": "<div><div><div><p><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;' data-pasted=\"true\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>POSITION TITLE: Residential Lending Relationship Specialist</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>DEPARTMENT: Lending</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>ACCOUNTABILITY: Executive Vice President, Chief Lending Officer</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Scope of Responsibility</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>: Responsible for managing internally generated mortgage referrals and supporting customers through the residential mortgage origination experience from initial inquiry through application support and ongoing communication. The position works closely with branch personnel, borrowers, and internal lending staff to ensure timely follow-up, excellent customer service, and effective coordination of mortgage-related activities.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>The role emphasizes administrative coordination, referral management, customer communication, internal relationship development, and mortgage pipeline support while helping expand residential mortgage opportunities generated through branch and customer relationships.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Duties & Responsibilities: </span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Internal Referral Management & Branch Support</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Manage and respond to internally generated mortgage referrals from branch personnel and other bank departments. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Maintain strong working relationships with branch teams to support referral growth and customer engagement. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Provide guidance and support to branch employees regarding mortgage products, referral procedures, and customer identification opportunities. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Conduct regular follow-up with internal staff regarding referral activity and customer status updates. </span></li></ul><p style='margin-right:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Customer Relationship Management</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Maintain ongoing communication with customers to provide updates, answer questions, and ensure a positive customer experience. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Schedule and coordinate customer appointments, consultations, and follow-up discussions. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Proactively identify and help resolve customer concerns in a timely and professional manner. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Support long-term customer relationship retention through consistent communication and service.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Works closely with Chief Lending Officer, customers, credit and loan department personnel.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Mortgage Origination Support</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Serves as primary point of contact for customers from residential mortgage application intake to settlement. Handles all scheduling and documentation coordination during this process.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Review applications and supporting documentation for completeness and accuracy prior to submission. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Coordinate externally with third party vendors to confirm and verify processing and underwriting are being completed in a timely and appropriate manner.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Support loan structuring discussions by gathering borrower financial information and identifying appropriate product options. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Monitor mortgage rate activity and assist with communicating rate information to borrowers when appropriate.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Ensure all customer interactions, disclosures and documentation activities are handled in accordance with bank policies and regulatory requirements. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Participate in ongoing process improvement initiatives designed to enhance customer experience and workflow efficiency.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Administrative & Operational Coordination</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Maintain organized and accurate customer and referral records. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Coordinate employee referral payment process. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Assist with mortgage pipeline tracking, reporting, and internal workflow coordination. </span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Market & Relationship Awareness</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Maintain awareness of mortgage products, market trends, and competitive offerings. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Support internal discussions related to mortgage pricing awareness and customer needs. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Assist with customer retention opportunities including refinance and relationship review conversations.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Knowledge, Skills & Experience:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Associates degree in finance, economics, accounting or related field preferred.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Minimum of 3 -5 years of mortgage industry experience.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Knowledgeable of mortgage loan products, underwriting guidelines and regulations. </span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Proficient in mortgage software and loan processing systems.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Ability to handle sensitive and or/confidential information professionally and discreetly.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Thorough understanding of financial statement analysis and credit underwriting.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;font-weight:bold;\"><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Excellent written and verbal communication skills.</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Physical Requirements: </span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and move up to 15 lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to be able to do close-up paperwork and view computer screens. </span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>EEO Statement: </span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classification protected by applicable state and federal laws. Reasonable accommodation is available for qualified individuals with disabilities upon request. </span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Hebron Savings Bank expressly prohibits workplace harassment or unlawful discrimination against individuals on the same basis as outlined above. </span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;font-weight:bold;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;'>Job Classification: Non-</span><span style='font-size:15px;font-family:\"Calibri\",sans-serif;font-weight:normal;'>Exempt</span></p><p><br></p></div></div></div>\n",
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