Data Center Operations Tier 1 Technician

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The Data Center Tier 1 Technician is responsible for the inventory and asset management of all hardware within the assigned facility and remote sites. On-call shifts for maintenance and troubleshooting high priority issues in compliance with SLA’s, deployment and reclaim of datacenter hardware with associated cabling. All tasks performed by this individual must comply with company audit requirements and standard operating procedures. The employee will be a member of the DC Operations team and will report directly to the Datacenter Operations Manager. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. Responsibilities: Work with other Lightedge personnel, contractors, and vendors to diagnose and troubleshoot problems with data center hardware. Install servers and networking equipment into racks with associated network cabling. Work with project managers and technicians to facilitate new client service installations. Firmware and physical hardware upgrades port identification. Receive and document incoming and outgoing shipments. Respond to and resolve alarm events affecting infrastructure and services. Follow established Change Control processes; review and follow MOPs for Change activities and maintenance windows. Assist in the design layout, installation, and documentation of new racks and cages. Available for on-call rotation to support non-business hours, oversee preventative maintenance and break/fix activity by vendors, perform routine maintenance, optimize hardware, and provide client support. Works with clients to resolve cabinet/cage infrastructure issues and power utilization. Ensure operational efficiencies and best practices for maintaining the availability and uptime of all 24X7 facilities, mission-critical operations, and infrastructure. Other duties as assigned. Education and Experience: A minimum of a two-year technical degree, or 1 to 4 years of equivalent experience in a technical environment or in a military occupational specialty (MOS). Experience in network cabling termination: Ethernet, CAT6, fiber. Experience with routine maintenance tasks in data centers Familiarity with operating systems and system hardware. Basic networking terminology and media identification. Strong skills in computer hardware and software, high proficiency in Microsoft Office Suite, and effective use of web browsers. General understanding of cooling systems in data centers and techniques for managing airflow. Ability to manage multiple tasks and prioritize activities in a complex, fast-paced environment. Excellent verbal and written communication skills Demonstrated ability to identify problems, gather data, establish facts, and draw valid conclusions. Candidates must be legally authorized to work in the United States and must be able to provide proof of eligibility to work in the U.S. upon hire. The company is not able to provide visa sponsorship now or in the future for this position.

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