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    "requisitionDescription": "<div><div><p><br></p><p id=\"isPasted\">Collections Counselor I</p><p>Full time; Non-Exempt 37.5 hours/week; Overtime as required.</p><p>Location; Remote, US</p><p><br></p><p>Dovenmuehle Mortgage, Inc. (&ldquo;Dovenmuehle&rdquo;) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.</p><p><br></p><p>General Description:</p><p><br></p><p>Point of contact for delinquent accounts for collections activities.&nbsp;</p><p><br></p><p>Essential Functions and Duties:</p><p><br></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Discuss financial status, review monthly income and expenses, and determine reason for non-payment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Follow all company and department policies and procedures.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Maintain and document mortgage collection systems and databases with all activities and communications.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Process mortgage loan payments in accordance with established guidelines.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Consistently meet or exceed monthly goals.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Successfully complete annual regulatory compliance training.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Additional duties as assigned.&nbsp;</p><p><br></p><p>Required Qualifications:&nbsp;</p><p><br></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>High School diploma or equivalent.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Solid PC skills: Microsoft applications and loan servicing platforms.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>1-2 years collection experience/customer service experience.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Analytical and problem-solving skills and attention to detail.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand.</p><p><br></p><p>Preferred/Other Qualifications: &nbsp; &nbsp; &nbsp;</p><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<span style=\"white-space:pre;\">&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Knowledge of loan servicing software/systems.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Collection experience.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Call center experience.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Bilingual in Spanish - must pass bilingual certification.&nbsp;</p><p><br></p><p>Benefits</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>401 (K) Plan with company match</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Paid Vacation, Sick, Personal and Holidays</p><p><br></p><p>Physical Demands and Work Environment:</p><p>The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.&nbsp;</p><p>The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.</p><p>The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.&nbsp;</p><p>In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.</p><p><br></p><p><br></p></div></div>\n",
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