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Home › Companies › 745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2 › Lead Agent, Passenger Service

Lead Agent, Passenger Service

745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2 · Phoenix, AZ, US, Phoenix, AZ · Active · $17 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2
TitleLead Agent, Passenger Service
Normalized title-
Department / team-
LocationPhoenix, AZ, United States
Work model-
Employment typeFull Time
Salary$17 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-12 / 2026-06-13
Changed / last seen2026-06-21 / 2026-06-21

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Linked records

Company745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2
Source33245769-5beb-438f-b7ed-d933e5162a7f
ATS providerADP Workforce Now Recruiting

Description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. General Purpose of Job: Lead Customer Service Agent is responsible for the direct oversight of Airline product and provides direction, training and support to Customer Service Agents to ensure that productivity levels and customer service requirements are being met and that front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and RESPONSIBILITIES : Plans, organizes, directs, and participates in the Customer Service operations for both contracted commercial flights and charter aircraft. Customer Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Customer Service Agents working the product. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Schedules On the Job Training (OJT) as required including record keeping. Completes the weekly airline deposits and daily sales reports, as well as other reports as requested by the Station and our Customer Service Manager. Troubleshoot Agent and Passenger issues, providing short- and long-term solutions. Daily review of the aircraft flight schedule and advise the Station Manager and others as required. Order supplies as required and notification of all necessary parties. Responds to procedural questions from Agents, while encouraging independence and additional training as needed. Implements departmental policy as directed for Customer Service operations. Advises the Customer Service Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Customer Service activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures ground equipment is always maintained in good working order. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to ground service activities and Customer Service Agents as required. Creates and maintains a frequently asked question manual for agents. Must be available to work various shifts including swing and graveyard shifts plus weekends and holidays. Competency/Behavioral Requirements : Direct and participate in the work of daily Customer Service activities. Prepare timely written and verbal reports, training demonstrations, etc. Follow oral and written instructions. Communicate effectively both verbally and in writing. Deal effectively and courteously with co-workers and customers. Exercise sound, independent judgment. Analyze situations and problems with a results-oriented focus. Resolve conflict effectively. Identify and evaluate solutions, and effectively implement determined action. Approach problem-solving creatively and with a team orientation. Present an overall professional image. Perform the essential functions of the job without posing a threat to the health and safety of others. Model and promote acceptance and respect for differences among employees. Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client’s goals and objectives. Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations. Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Develop one’s own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done. Be persistent in the face of obstacles. PHYSICAL Demands : Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work. Other Requirements and Qualifications: Education, Experience and Training: Requires a 1-year of experience in the aviation industry. At least 6 months of experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support. Knowledge: Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting Ramp Services as well as general procedures for passenger processing and baggage transfers. Miscellaneous Requirements : Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.

Full job record

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Org ID67221c05-67ae-4e9e-aae7-f1e7641a38d4
Source ID33245769-5beb-438f-b7ed-d933e5162a7f
Board ID33245769-5beb-438f-b7ed-d933e5162a7f
Provideradp_workforcenow
Provider Job Key515047
TitleLead Agent, Passenger Service
Normalized Title—
Statusactive
Activeyes
Location TextPhoenix, AZ, US, Phoenix, AZ
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionAZ
CityPhoenix
Salary RawUp to 17 (USD) Hourly
Salary Min0
Salary Max17
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745fee0d-dacb-4016-9b8b-82b9f6023a09&ccId=9201356422526_2&lang=en_US&type=JS&jobId=515047&jwId=9203861112042_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745fee0d-dacb-4016-9b8b-82b9f6023a09&ccId=9201356422526_2&lang=en_US&type=JS&jobId=515047&jwId=9203861112042_1
First Seen At2026-06-13 13:11:48Z
Last Seen At2026-06-21 13:30:32Z
Last Checked At2026-06-21 13:30:32Z
Last Changed At2026-06-21 13:30:32Z
Inactive At—
Source Posted At2026-06-12 16:48:00Z
Source Updated At—
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Event Fields
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Extensions
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Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p data-pasted=\"true\" style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Must be able to work a flexible schedule including nights, weekends, and holidays. &nbsp;Hours will vary based upon flight schedules.&nbsp;</em></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Number of weekly hours may increase or decrease due to seasonal flight changes.</em></p><div><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' id=\"isPasted\"><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>General Purpose of Job:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Lead Customer Service Agent is responsible for the direct oversight of Airline product and provides direction, training and support to Customer Service Agents to ensure that productivity levels and customer service requirements are being met and that front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Essential Duties and RESPONSIBILITIES</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>:</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Plans, organizes, directs, and participates in the Customer Service operations for both contracted commercial flights and charter aircraft. Customer Service operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Directs and trains assigned Customer Service Agents working the product. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Schedules On the Job Training (OJT) as required including record keeping.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Completes the weekly airline deposits and daily sales reports, as well as other reports as requested by the Station and our Customer Service Manager.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Troubleshoot Agent and Passenger issues, providing short- and long-term solutions.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Daily review of the aircraft flight schedule and advise the Station Manager and others as required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Order supplies as required and notification of all necessary parties.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Responds to procedural questions from Agents, while encouraging independence and additional training as needed.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Implements departmental policy as directed for Customer Service operations. Advises the Customer Service Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Coordinates Customer Service activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures ground equipment is always maintained in good working order.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Maintains emergency checklists and supplies.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Prepares and submits verbal and written reports related to ground service activities and Customer Service Agents as required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Creates and maintains a frequently asked question manual for agents.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Must be available to work various shifts including swing and graveyard shifts plus weekends and holidays.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Competency/Behavioral Requirements</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>:</span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Direct and participate in the work of daily Customer Service activities.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Prepare timely written and verbal reports, training demonstrations, etc.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Follow oral and written instructions.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Communicate effectively both verbally and in writing.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Deal effectively and courteously with co-workers and customers.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Exercise sound, independent judgment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Analyze situations and problems with a results-oriented focus.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Resolve conflict effectively.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Identify and evaluate solutions, and effectively implement determined action.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Approach problem-solving creatively and with a team orientation.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Present an overall professional image.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Perform the essential functions of the job without posing a threat to the health and safety of others.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Model and promote acceptance and respect for differences among employees.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client&rsquo;s goals and objectives.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Be pleasant with others on the job and display a good-natured, cooperative attitude.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Be reliable, responsible, and dependable, and fulfill obligations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Attention to Detail</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Willingness to take on responsibilities and challenges.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Be sensitive to others&#39; needs and feelings and be understanding and helpful on the job.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Develop one&rsquo;s own ways of doing things abiding by to TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;color:#595959;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;'>Be persistent in the face of obstacles.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>PHYSICAL Demands</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>:</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Work Environment:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Other Requirements and Qualifications:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Education, Experience and Training:</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>&nbsp;Requires a 1-year of experience in the aviation industry. At least 6 months of experience must be equivalent to an Airline Service Agent to include ticketing and/or Ramp Services support.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Knowledge:</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>&nbsp;Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives &amp; the procedures affecting Ramp Services as well as general procedures for passenger processing and baggage transfers.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>Miscellaneous Requirements</span></strong><span style='font-family:\"Noto Sans\",sans-serif;color:#595959;'>: Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'>&nbsp;</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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