Field Support Administrator

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    "datePosted": "2026-06-01",
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    "description": "<p><span style=\"font-size: 18pt; text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Field Support Administrator</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 &amp; 250 respectfully.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 12pt\">In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The ideal candidate for this job role will need to be capable of working efficiently supporting the wider team of field support administrators. They must be able to take initiative with their workload and manage their time effectively within their various day to day tasks. This role will require you to work as a part of a team and assist in the regional day to day duties. You will need to have a high attention to detail, and be able to work in a fast paced environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position: </span>Field Support Administrator</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Camberley STW, Home Counties South Region (Camberley, Surrey)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Type: </span>permanent, full-time</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Hours: </span>Monday to Friday, 37.5 hours per week (start times to be discussed at interview)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Salary:</span> £27,081 per annum</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Benefits: </span>24 days holiday (plus bank holidays); health cash plan; onsite parking; personal learning; auto enrolment pension scheme; wellbeing support; friendly working environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About the Role:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submission of on call rota to payroll</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Managing the administrative duties with regards to engineers’ holiday, including generating reports</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensuring the regional calendar and rota are up to date</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Generating sickness reports on a daily, weekly and monthly basis</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Note taking during investigations and disciplinaries</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Looking at the jobs in terms of productivity and pricing up the completed jobs</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">When necessary, conducting drug and alcohol tests for the engineers</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assisting with the interview process for engineers, when required including note taking</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Submitting order requests for equipment for the stores, office and tipping</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Requesting PO numbers for order requests and uploading the delivery notes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Challenging and accepting parking tickets (PCN’s)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">New starters</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Leavers</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Probations</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Changes in roles, salary, hours, manager</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Investigations</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Disciplinaries</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Tipping</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Expenses</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Training certificates and cards</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Authorised pay deductions</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Helping with any administrative duties which are required by the Regional Managers</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Any reasonable ad hoc projects, tasks, duties requested by senior management </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be aware of Lanes Group policies and your responsibility towards them</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then <em>we </em>are the right Company for you.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About You:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The ideal candidate will:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be hard working and respectful</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comply with health and safety standards.</span><br></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have basic knowledge of both Microsoft 365 and Google Suite</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have solid communication skills (both written and verbal)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Be resourceful and proactive</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Multi-task, prioritise, work under pressure and on own initiative</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Have the ability to deal with people at different levels</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. </span></em></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><em><span style=\"color: rgb(48, 74, 240)\">Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.</span></em></span><span style=\"color: rgb(48, 74, 240)\"> </span></span></p>",
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