Assistant Manager, Ambassadors

{
  "content_hash": "4b7f9b965243d572751470835f7b96ed4cb05b4b6d644fc6d19cdb488956ee3e",
  "source_hash": "119712ad6bd226352e7f23dabda33e3f64dfbf4c5e1b43c44412f59edbd171a0",
  "last_changed_at": "2026-06-03T12:27:02.948Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Francisco",
    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": 70000,
  "salary_min": 70000,
  "inferred_at": "2026-06-06T20:04:40.719Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "San Francisco",
      "city": "San Francisco",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Essential Duties and Responsibilities",
      "content": "<div>\n<div>\n\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Support the Field Manager and Director in fulfilling the mission, vision, operational goals, and contractual requirements; execute daily field operations based on written strategic priorities, SOPs, and KPIs; </span><span data-ccp-parastyle=\"No Spacing\">identify</span><span data-ccp-parastyle=\"No Spacing\"> and document emerging neighborhood conditions, service demands, and operational needs. </span></span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Serve as supervisor and operational point of contact for </span><span data-ccp-parastyle=\"No Spacing\">am</span><span data-ccp-parastyle=\"No Spacing\"> or pm shift. Provide day-to-day supervision, guidance, mentoring, and field support to Community Ambassadors. Reinforce adherence to SOPs, outreach standards, safety protocols, professionalism expectations, and service delivery requirements through real-time coaching and problem-solving.  </span></span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Keep accurate attendance, deployment records, and service data for all assigned Ambassador routes and shifts.</span><span data-ccp-parastyle=\"No Spacing\"> Maintain </span><span data-ccp-parastyle=\"No Spacing\">accurate</span><span data-ccp-parastyle=\"No Spacing\"> records, reports, schedules, and operational documentation in alignment with program standards and KPIs. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Train staff in service delivery, engagement and case management, and data collection to ensure standards are implemented consistently across all staff, zones, and shifts. </span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Work alongside ambassadors to engage housed and unhoused residents, businesses, landlords, visitors, and community stakeholders with empathy, professionalism, and a service-oriented mindset. Conduct and model case management activities to connect individuals to shelter, food resources, medical care, behavioral health services, substance use treatment, case management, and other community supports. </span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Drive mobile outreach vehicles and manage fleet and </span><span data-ccp-parastyle=\"No Spacing\">supplies</span><span data-ccp-parastyle=\"No Spacing\"> usage, stocking, check-in, and check-out procedures.  </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Participate in outreach events, neighborhood activations, stakeholder meetings, and community engagement opportunities; support field operations, including mobile van routes, activation, supply management, equipment tracking, and operational readiness. </span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Provide ongoing supervisory feedback, field observations, and performance coaching to Community Ambassadors to reinforce accountability, professionalism, operational consistency, and adherence to program expectations. </span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Document and communicate performance concerns, operational challenges, and employee development opportunities to leadership in </span><span data-ccp-parastyle=\"No Spacing\">a timely</span><span data-ccp-parastyle=\"No Spacing\">, objective, and professional manner. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Support progressive accountability efforts through consistent coaching, corrective guidance, follow-up conversations, and reinforcement of program standards and SOP compliance. </span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Assist leadership with employee evaluations, performance reviews, documentation, and development planning by </span><span data-ccp-parastyle=\"No Spacing\">providing</span><span data-ccp-parastyle=\"No Spacing\"> operational insight, field-based observations, and recommendations </span><span data-ccp-parastyle=\"No Spacing\">regarding</span><span data-ccp-parastyle=\"No Spacing\"> employee performance, strengths, growth areas, and training needs. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Assist with quality assurance efforts related to KPI tracking, outreach documentation, referrals, case notes, and operational reporting. </span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Monitor field activity and neighborhood conditions, </span><span data-ccp-parastyle=\"No Spacing\">identifying</span><span data-ccp-parastyle=\"No Spacing\"> operational concerns and emerging community </span><span data-ccp-parastyle=\"No Spacing\">issues</span><span data-ccp-parastyle=\"No Spacing\"> and </span><span data-ccp-parastyle=\"No Spacing\">communicating</span><span data-ccp-parastyle=\"No Spacing\"> observations to leadership. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Assist with onboarding and reinforcement of training related to de-escalation, outreach engagement, customer service, cultural competency, documentation practices, and operational procedures. </span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">When assigned, coordinate with city agencies, law enforcement, nonprofit partners, businesses, residents, SROs, and GLIDE departments to support field operations and community engagement efforts. </span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Participate in regular meetings, </span><span data-ccp-parastyle=\"No Spacing\">trainings</span><span data-ccp-parastyle=\"No Spacing\">, and organizational development activities. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Model GLIDE’s values of unconditional love, radical inclusivity, professionalism, accountability, and community leadership.</span></li>\n\n</div>\n</div>"
    },
    {
      "text": "Minimum Qualifications",
      "content": "<div>\n<div>\n\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Prior experience and </span><span data-ccp-parastyle=\"No Spacing\">track record</span><span data-ccp-parastyle=\"No Spacing\"> of achievement in community outreach, homelessness services, behavioral health, public safety, street outreach, social services, or related fields preferred. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Prior experience serving as a lead, supervisor, senior outreach worker, shift lead, coordinator, or similar operational support role strongly preferred. </span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Knowledge of the Tenderloin neighborhood, including local resources, service providers, and community dynamics preferred. </span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Strong communication</span><span data-ccp-parastyle=\"No Spacing\">, interpersonal, supervisory, and de-escalation skills. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Ability to effectively engage with diverse populations, including individuals experiencing homelessness, addiction, trauma, or mental illness. </span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Strong organizational, administrative, written/verbal communication, and data entry skills. </span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Ability to work independently and collaboratively in a fast-paced, high-demand environment. </span> <span data-ccp-parastyle=\"No Spacing\">Strong problem-solving, situational awareness, and conflict resolution skills. </span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Ability to </span><span data-ccp-parastyle=\"No Spacing\">maintain</span><span data-ccp-parastyle=\"No Spacing\"> professionalism and composure during emotionally charged situations. </span></span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Flexibility to </span><span data-ccp-parastyle=\"No Spacing\">work</span><span data-ccp-parastyle=\"No Spacing\"> varying shifts, including evenings, weekends, and holidays as needed. </span></span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Proficiency</span><span data-ccp-parastyle=\"No Spacing\"> and adaptability with smartphones, tablets, Microsoft Office, and/or case management and reporting systems preferred.  </span></span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Current CPR, First Aid, Narcan, and De-Escalation certification preferred or willingness to obtain within </span><span data-ccp-parastyle=\"No Spacing\">required</span><span data-ccp-parastyle=\"No Spacing\"> </span><span data-ccp-parastyle=\"No Spacing\">timeframe</span><span data-ccp-parastyle=\"No Spacing\">. </span></span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n\n</div>\n</div>"
    },
    {
      "text": "Certificates, Licenses, & Registrations",
      "content": "<div>\n\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Completion of GLIDE Comprehensive Case Management training </span><span data-ccp-parastyle=\"No Spacing\">required</span><span data-ccp-parastyle=\"No Spacing\"> within </span><span data-ccp-parastyle=\"No Spacing\">90 days</span><span data-ccp-parastyle=\"No Spacing\"> of hire. </span></span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">First Aid/CPR, De-Escalation, and Narcan certification </span><span data-ccp-parastyle=\"No Spacing\">required</span><span data-ccp-parastyle=\"No Spacing\"> within </span><span data-ccp-parastyle=\"No Spacing\">first</span><span data-ccp-parastyle=\"No Spacing\"> </span><span data-ccp-parastyle=\"No Spacing\">90 days</span><span data-ccp-parastyle=\"No Spacing\"> of employment. </span></span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n<li><span data-contrast=\"auto\"><span data-ccp-parastyle=\"No Spacing\">Peer-to-peer support specialist, community health worker, or other CA state certification </span><span data-ccp-parastyle=\"No Spacing\">preferred;</span><span data-ccp-parastyle=\"No Spacing\"> must </span><span data-ccp-parastyle=\"No Spacing\">attain</span><span data-ccp-parastyle=\"No Spacing\"> within 6 </span><span data-ccp-parastyle=\"No Spacing\">moths</span><span data-ccp-parastyle=\"No Spacing\"> of hire.  </span></span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Possession and maintenance of a valid California Class C driver’s license and satisfactory driving record required for employment. </span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n\n</div>"
    },
    {
      "text": "Physical Requirements",
      "content": "\n<li><span data-contrast=\"none\"><span data-ccp-parastyle=\"No Spacing\">Assistant Managers dedicate a substantial </span><span data-ccp-parastyle=\"No Spacing\">portion</span><span data-ccp-parastyle=\"No Spacing\"> of their time to outdoor activities. </span><span data-ccp-parastyle=\"No Spacing\">During their duties, employees may cover distances of five to seven miles per day.</span><span data-ccp-parastyle=\"No Spacing\"> </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Essential qualifications include the capacity to bend, lift, and sustain standing and walking positions throughout the shift. </span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">&nbsp;</span></li>\n<li><span data-contrast=\"none\"><span data-ccp-parastyle=\"No Spacing\">Additionally, the role </span><span data-ccp-parastyle=\"No Spacing\">necessitates</span><span data-ccp-parastyle=\"No Spacing\"> the ability to lift objects weighing up to 50 lbs., maneuver carts, and set up mobile outreach stations, tables, and/or canopies when necessary. Employees will be exposed to sunlight, dust, varying temperatures, and changing environmental conditions.</span></span></li>\n<li><span data-contrast=\"none\"><span data-ccp-parastyle=\"No Spacing\">The position is physically and mentally demanding. Staff regularly respond to rapidly changing situations while </span><span data-ccp-parastyle=\"No Spacing\">maintaining</span><span data-ccp-parastyle=\"No Spacing\"> a calm, de-escalatory, and service-oriented demeanor. Because of the operational pace and amount of standing and walking </span><span data-ccp-parastyle=\"No Spacing\">required</span><span data-ccp-parastyle=\"No Spacing\">, stamina, resilience, and strong situational awareness are essential. </span></span></li>\n<li><span data-ccp-parastyle=\"No Spacing\">Ability to walk long distances and stand for extended periods of time. </span></li>\n<li><span data-contrast=\"none\"><span data-ccp-parastyle=\"No Spacing\">Approximately 90</span><span data-ccp-parastyle=\"No Spacing\">–95% of work time is spent walking, standing, or otherwise working on your feet.</span></span></li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1780352659393,
  "updatedAt": null,
  "categories": {
    "team": "Ambassadors",
    "location": "San Francisco",
    "commitment": "Full-Time",
    "department": "Programs",
    "allLocations": [
      "San Francisco"
    ]
  },
  "salaryRange": {
    "max": 70000,
    "min": 70000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}