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Help Desk Technician II

8917e7e8 4c4d 4a66 926c 34fbc624cdd1 19000101 000001 · Westbury, NY, US, Westbury, NY · Active · $28–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8917e7e8 4c4d 4a66 926c 34fbc624cdd1 19000101 000001
TitleHelp Desk Technician II
Normalized title-
Department / team-
LocationWestbury, NY, United States
Work model-
Employment typeFull Time
Salary$28–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-28 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 8917e7e8 4c4d 4a66 926c 34fbc624cdd1 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Westbury.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8917e7e8 4c4d 4a66 926c 34fbc624cdd1 19000101 000001
Source8afa9802-ee7a-441b-a230-b6a0c0ed2255
ATS providerADP Workforce Now Recruiting

Description

Job title Help Desk Technician II Classification (Exempt/Non-Exempt) Exempt/Non-Exempt Reports to IT Manager Revision # 1 Company/Description Summary Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 20 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team. Job Summary/Overview We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc. As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. Essential Duties and Responsibilities Active Directory Management: Create, modify, and delete user accounts. Manage group policies and security permissions. Troubleshoot and resolve Active Directory-related issues. Printer Management: Install, configure, and troubleshoot printers. Monitor and maintain printer supplies. Provide user support for printing-related issues. Hardware and Software Troubleshooting: Diagnose and resolve hardware and software issues. Perform routine maintenance and updates on computer systems. Collaborate with the IT team for escalated problem resolution. IP Phone Systems: Configure and troubleshoot IP phone systems. Provide user support for telephony-related issues. Computer Imaging and Deployment: Create and deploy system images for computers. Manage the deployment process for new computers and upgrades. Ensure standard configurations and security measures are applied. Project Management: Participate in IT projects related to system upgrades and improvements. Collaborate with the IT team to implement new technologies. Document project progress and outcomes. User Support: Provide technical support to end-users via various channels (phone, ticketing system, in-person). Educate users on IT best practices and procedures. Address and resolve IT-related service requests. Documentation: Maintain accurate and up-to-date documentation for IT systems and procedures. Create user guides and documentation for common issues. Among other IT related tasks Schedule Monday – Friday Full time hours Occasionally weekends or after hours are required (5% - 10%) Other Duties Travel This position requires traveling to our other satellite offices as needed. (10-15% travel) Qualifications Minimum of 2 years of experience in IT support. Proficiency in Active Directory administration. Experience in managing and troubleshooting printers. Strong hardware and software troubleshooting skills. Familiarity with IP phone systems. Experience in computer imaging and deployment. Project management skills with the ability to handle multiple tasks simultaneously. Excellent communication and interpersonal skills. RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace. Education Required Education: A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference: CompTIA A+ CompTIA Network+ Microsoft Certified: Modern Desktop Administrator Associate Cisco Certified Network Associate (CCNA) ITIL Foundation CompTIA Security+ Microsoft Certified: Azure Fundamentals (for cloud-based environments) Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position. Physical functions While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds. Work Environment The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels. Travel This position requires traveling to our other satellite offices as needed. (10-15% travel)

Full job record

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TitleHelp Desk Technician II
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Department—
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CountryUnited States
RegionNY
CityWestbury
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Salary Min27.5
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First Seen At2026-05-31 18:42:41Z
Last Seen At2026-06-06 12:10:06Z
Last Checked At2026-06-06 12:10:06Z
Last Changed At2026-06-06 12:10:06Z
Inactive At—
Source Posted At2026-05-28 15:06:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" style=\"border-collapse: collapse;border: none;margin-left: 6.75pt;margin-right: 6.75pt;width: 576px;\" id=\"isPasted\"><tbody><tr><td style=\"width: 31.25%; border: none; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">&nbsp;</span></strong></p></td><td valign=\"top\" style=\"width: 68.75%; border: none; padding: 0in 5.4pt; height: 24.5pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.05in;text-align:center;'><span style=\"font-size:13px;\">&nbsp;</span></p></td></tr><tr><td style=\"width: 31.25%; border: 1pt solid windowtext; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">Job title</span></strong></p></td><td style=\"width: 68.75%; border-top: 1pt solid windowtext; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-image: initial; border-left: none; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">Help Desk Technician II</span></strong></p></td></tr><tr><td style=\"width: 31.25%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">Classification (Exempt/Non-Exempt)</span></strong></p></td><td style=\"width: 68.75%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.05in;'><em><span style=\"font-size:13px;\">Exempt/Non-Exempt</span></em></p></td></tr><tr><td style=\"width: 31.25%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">Reports to</span></strong></p></td><td style=\"width: 68.75%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">IT Manager</span></p></td></tr><tr><td style=\"width: 31.25%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">Revision #</span></strong></p></td><td style=\"width: 68.75%; border-top: none; border-left: none; border-bottom: 1pt solid windowtext; border-right: 1pt solid windowtext; padding: 0in 5.4pt; height: 24.5pt;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.05in;'><span style=\"font-size:13px;\">1</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Company/Description Summary</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:13px;\">Robertson, Anschutz, Schneid, Crane &amp; Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 20 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team.&nbsp;</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><span style=\"font-size:13px;color:#0070C0;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Job Summary/Overview</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:13px;\">We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. &nbsp;As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:13px;\">As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development.</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><span style=\"font-size:13px;color:#0070C0;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Essential Duties and Responsibilities</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; height: 46.65pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Active Directory Management:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Create, modify, and delete user accounts.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Manage group policies and security permissions.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Troubleshoot and resolve Active Directory-related issues.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Printer Management:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Install, configure, and troubleshoot printers.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Monitor and maintain printer supplies.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Provide user support for printing-related issues.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Hardware and Software Troubleshooting:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Diagnose and resolve hardware and software issues.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Perform routine maintenance and updates on computer systems.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Collaborate with the IT team for escalated problem resolution.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">IP Phone Systems:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Configure and troubleshoot IP phone systems.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Provide user support for telephony-related issues.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Computer Imaging and Deployment:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Create and deploy system images for computers.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Manage the deployment process for new computers and upgrades.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Ensure standard configurations and security measures are applied.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Project Management:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Participate in IT projects related to system upgrades and improvements.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Collaborate with the IT team to implement new technologies.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Document project progress and outcomes.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">User Support:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Provide technical support to end-users via various channels (phone, ticketing system, in-person).</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Educate users on IT best practices and procedures.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Address and resolve IT-related service requests.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Documentation:</span></strong></p><ol style=\"margin-bottom:0in;margin-top:0in;\" start=\"1\" type=\"1\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Maintain accurate and up-to-date documentation for IT systems and procedures.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;'><span style=\"font-size:13px;line-height:107%;\">Create user guides and documentation for common issues.</span></li></ul></ol><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><span style=\"font-size:13px;line-height:107%;\">Among other IT related tasks</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:  8.0pt;margin-left:1.0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;line-height:  107%;'><span style=\"font-size:13px;line-height:107%;\">&nbsp;</span></p></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; height: 46.65pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Schedule&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><span style=\"font-size:13px;line-height:107%;\">Monday &ndash; Friday Full time hours</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><span style=\"font-size:13px;line-height:107%;\">Occasionally weekends or after hours are required (5% - 10%)</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Other Duties</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:8.0pt;text-align:justify;line-height:  107%;'><strong><span style=\"font-size:13px;line-height:107%;\">Travel</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"line-height:  107%;font-size:13px;\">This position requires traveling to our other satellite offices as needed. (10-15% travel)</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;\">&nbsp;</span></em></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Qualifications</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Minimum of 2 years of experience in IT support.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Proficiency in Active Directory administration.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Experience in managing and troubleshooting printers.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Strong hardware and software troubleshooting skills.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Familiarity with IP phone systems.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Experience in computer imaging and deployment.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Project management skills with the ability to handle multiple tasks simultaneously.</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Excellent communication and interpersonal skills.</span></li></ul></div></td></tr><tr><td valign=\"top\" style=\"width: 100%; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: 1pt solid windowtext; border-image: initial; border-top: none; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;\">RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;\">&nbsp;</span></em></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Education</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"576\" style=\"width: 576px;border-collapse: collapse;border: none;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; height: 36.3pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">Required Education:</span></strong><span style=\"font-size:13px;\">&nbsp;&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference:</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:undefined;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">CompTIA A+</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">CompTIA Network+</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Microsoft Certified: Modern Desktop Administrator Associate</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Cisco Certified Network Associate (CCNA)</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">ITIL Foundation</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">CompTIA Security+</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Microsoft Certified: Azure Fundamentals (for cloud-based environments)</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position.</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;color:#0070C0;\">&nbsp;</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Physical functions</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; height: 34.6pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:13px;\">While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. &nbsp;Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. &nbsp;The employee is frequently required to stand, walk, use hands and fingers to handle and feel. &nbsp;The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. &nbsp; &nbsp; Occasionally the employee will need to be able to lift and move up to 40 pounds.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;color:#0070C0;\">&nbsp;</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Work Environment</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; height: 28.65pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;color:#0070C0;\">&nbsp;</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;color:#0070C0;\">&nbsp;</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;background:#E0E0E0;'><strong><span style=\"font-size:13px;color:black;\">Travel</span></strong></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border: none;width: 575px;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; height: 34.05pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em><span style=\"font-size:13px;color:#5B9BD5;\">&nbsp;</span></em></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">This position requires traveling to our other satellite offices as needed. (10-15% travel)</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:13px;\">&nbsp;</span></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><div align=\"center\" style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></div><p><br></p></div></div></div>\n",
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