Lead Technical Product Owner, CFA Supply

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    "title": "Lead Technical Product Owner, CFA Supply",
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    "datePosted": "2025-04-25T15:44:00+0000",
    "description": "<br><div></div><strong class=\"jdheading\">Overview</strong><br><br><p style=\"margin: 0px;\"><span style=\"font-family: verdana, geneva; font-size: 10pt;\">The Lead Technical Product Owner is responsible for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and future pilot programs. This person is responsible for partnering with each business to define, document and consult on functional and technical requirements to support daily operations and enable future growth of each business.</span></p><p style=\"margin: 0px;\"> </p><p style=\"margin: 0px;\"><span style=\"font-family: verdana, geneva; font-size: 10pt;\">A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. A wholly owned subsidiary of Chick-fil-A, Inc., Bay Center Foods is a manufacturing facility focused on providing lemon juice and serving the unique needs of Chick-fil-A restaurants. </span></p><p style=\"margin: 0px;\"> </p><p style=\"margin: 0px;\"><span style=\"font-family: verdana, geneva; font-size: 10pt;\">The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:</span></p><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants</span></li></ul> <br><strong class=\"jdheading\">Responsibilities</strong><br><br><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Develop roadmap of system enhancements/improvements that align to the business needs and requirements</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Benchmark business process capabilities and integrations across all entities to develop standard solutions that will deliver scale, agility, and value to the business stakeholders</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Understand master data management in order to enable standards across all entities and system platforms</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Execute the development of new and existing configurations as well as supporting documentation that enables change management and end user training</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Provide 2nd level operational support for all entities for each platform, which includes advanced troubleshooting techniques and tools to minimize business impacts</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Provide end-to-end technical and functional solutions and process expertise to business stakeholders in order to identify new IT-enabled solutions</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Provide input to business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Execute testing phases for implementations to ensure systems address business stakeholder needs from users’ point of view</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Manage simultaneous projects across all entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Coordinate software version upgrades with business stakeholders and software vendors</span></li></ul><p style=\"margin: 0px;\"><span style=\"font-family: verdana, geneva; font-size: 10pt;\"><strong>Business Requirements</strong></span></p><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Strong operational experience with enterprise platforms such as Oracle ERP specifically, Supply Chain modules including order management, and inventory processes. Additional operational experience with mobile application technology in a manufacturing and distribution environment</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Understanding of chain of custody for critical value streams such as lifecycle management, planning and replenishment processes, and shipping processes</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Understanding of data relationships to enable system-to-system performance</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Working knowledge of innovation lifecycle in manufacturing and distribution center facilities</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Strong experience in a start-up or new business development environment</span></li></ul><p style=\"margin: 0px;\"><span style=\"font-family: verdana, geneva; font-size: 10pt;\"><strong>Customer Relations</strong></span></p><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Work closely with distribution centers, food production centers and business partners to ensure optimal alignment</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Possess intimate knowledge of who the customers are and the ability to put others above himself/herself</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Demonstrate the ability to value both relationships and results</span></li></ul> <br><strong class=\"jdheading\">Required Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Bachelor’s degree in Supply Chain, Industrial Engineering, Computer Science, Business Administration, related field or relevant experience</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">8+ years of experience as an IT business analyst or related role</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">8+ years of experience with enterprise supply chain technology including Oracle Fusion ERP or equivalent systems</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Demonstrated application of agile methodologies in software enhancements</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Excellent business communication and presentation skills</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Ability to effectively coordinate multiple projects involving multiple entities, departments, and external consulting teams</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Excellent interpersonal, analytical, organizational, and problem-solving skills</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Deep understanding of data requirements and flows</span></li></ul> <br><strong class=\"jdheading\">Preferred Qualifications (Knowledge, Skills, & Abilities)</strong><br><br><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Oracle Fusion Cloud ERP supply chain experience</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Cloud based enterprise system experience</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">10+ years of experience with Oracle Fusion ERP supply chain configuration and support</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">10+ years of experience with Oracle order management and order-to cash configuration and support</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">5+ years of experience with Agile methodologies in software development</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Experience with Amazon AWS as an integrations solution for packaged software</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Experience with mobile applications in a distribution and/or manufacturing environment</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Experience driving integrations between SaaS based enterprise systems and third-party stakeholders</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Experience with master data management across enterprise systems</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Business process management experience</span></li></ul> <br><strong class=\"jdheading2\">Required Years of Experience</strong><br><br>8 <br><div></div><strong class=\"jdheading2\">Travel Requirements</strong><br><br>20% <br><div></div><strong class=\"jdheading2\">Required Level of Education</strong><br><br>Bachelor's degree or equivalent experience <br><div></div><strong class=\"jdheading2\">Required Major/Concentration</strong><br><br>Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field  <br><div></div><strong class=\"jdheading2\">Relocation Assistance Provided</strong><br><br>No<br><br><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Develop roadmap of system enhancements/improvements that align to the business needs and requirements</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Benchmark business process capabilities and integrations across all entities to develop standard solutions that will deliver scale, agility, and value to the business stakeholders</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Understand master data management in order to enable standards across all entities and system platforms</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Execute the development of new and existing configurations as well as supporting documentation that enables change management and end user training</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Provide 2nd level operational support for all entities for each platform, which includes advanced troubleshooting techniques and tools to minimize business impacts</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Provide end-to-end technical and functional solutions and process expertise to business stakeholders in order to identify new IT-enabled solutions</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Provide input to business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Execute testing phases for implementations to ensure systems address business stakeholder needs from users&rsquo; point of view</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Manage simultaneous projects across all entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Coordinate software version upgrades with business stakeholders and software vendors</span></li></ul><p style=\"margin: 0px;\"><span style=\"font-family: verdana, geneva; font-size: 10pt;\"><strong>Business Requirements</strong></span></p><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Strong operational experience with enterprise platforms such as Oracle ERP specifically, Supply Chain modules including order management, and inventory processes. Additional operational experience with mobile application technology in a manufacturing and distribution environment</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Understanding of chain of custody for critical value streams such as lifecycle management, planning and replenishment processes, and shipping processes</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Understanding of data relationships to enable system-to-system performance</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Working knowledge of innovation lifecycle in manufacturing and distribution center facilities</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Strong experience in a start-up or new business development environment</span></li></ul><p style=\"margin: 0px;\"><span style=\"font-family: verdana, geneva; font-size: 10pt;\"><strong>Customer Relations</strong></span></p><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Work closely with distribution centers, food production centers and business partners to ensure optimal alignment</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Possess intimate knowledge of who the customers are and the ability to put others above himself/herself</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Demonstrate the ability to value both relationships and results</span></li></ul><br><br><ul><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Bachelor&rsquo;s degree in Supply Chain, Industrial Engineering, Computer Science, Business Administration, related field or relevant experience</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">8+ years of experience as an IT business analyst or related role</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">8+ years of experience with enterprise supply chain technology including Oracle Fusion ERP or equivalent systems</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Demonstrated application of agile methodologies in software enhancements</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Excellent business communication and presentation skills</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Ability to effectively coordinate multiple projects involving multiple entities, departments, and external consulting teams</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Excellent interpersonal, analytical, organizational, and problem-solving skills</span></li><li><span style=\"font-family: verdana, geneva; font-size: 10pt;\">Deep understanding of data requirements and flows</span></li></ul>",
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