Front Desk Agent

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    "url": "https://recruiting.paylocity.com/recruiting/jobs/Details/4136619/StepStone-Hospitality-Inc/Front-Desk-Agent",
    "job_type": "Full-time",
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    "html_title": "StepStone Hospitality Inc. - Front Desk Agent",
    "description_html": "<p>The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.</p><h4><br></h4><h4><strong>Key Responsibilities</strong></h4><ul><li>Greet and welcome guests in a friendly and professional manner&nbsp;</li><li>Process check-ins and check-outs accurately using the hotel management system&nbsp;</li><li>Handle guest reservations, cancellations, and room assignments&nbsp;</li><li>Respond to guest inquiries, requests, and concerns promptly&nbsp;</li><li>Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine&nbsp;</li><li>Coordinate with housekeeping and maintenance to ensure room readiness&nbsp;</li><li>Handle cash, billing, and payment processing securely&nbsp;</li><li>Uphold brand standards associated with Hilton Worldwide&nbsp;</li></ul><h4><strong>Qualifications</strong></h4><ul><li>High school diploma or equivalent required&nbsp;</li><li>Previous customer service or hospitality experience preferred&nbsp;</li><li>Strong communication and interpersonal skills&nbsp;</li><li>Ability to multitask in a fast-paced environment&nbsp;</li><li>Basic computer skills (experience with hotel software is a plus)&nbsp;</li><li>Reliable, punctual, and professional demeanor&nbsp;</li></ul><h4><strong>Benefits</strong></h4><ul><li>Competitive hourly wage&nbsp;</li><li>Employee discounts at Hilton properties worldwide&nbsp;</li><li>Opportunities for career growth and advancement&nbsp;</li><li>Paid time off (for eligible employees)</li></ul>",
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