Operations Manager

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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration:none\">\n <div style=\"margin:0px;padding:0px\">\n  <p><i>At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: <strong>We Build Championship Teams,</strong> we’re <strong>Obsessed with Fans</strong>, we embrace <strong>a Limitless Entrepreneurial Spirit</strong>, and we approach every challenge with a <strong>Determined and Relentless Mindset</strong>. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.</i>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><i>&nbsp;</i>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>ROLE OVERVIEW</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>Operations Managers shape the Fanatics experience by being an athlete/fan advocate.&nbsp; The Operations Manager is responsible for engaging athletes in support of the inbound or outbound operations that will include multiple sub departments.&nbsp; &nbsp;They will inspire a team of 3 – 10 Supervisors and 50 – 350 athletes to perform at a high level through effective communication, mentorship, and feedback. This position directs the efforts of supervisors and athletes and reports to the Sr. Manager of Operations.&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p> &nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>HOW YOU WILL MAKE AN IMPACT:</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Model a culture of ownership in every customer and employee interaction&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Manage the overall direction, development, and performance of the department and operations partners both internal and external.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Meet and/or exceed service levels and quality expectations, while working within financial constraints.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Position will be responsible for determining and providing best solutions to drive revenue and reduce cost.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Provide direction on support processes and set up to ensure consistency, productivity, and profitability.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Liaison with supervisors, team leaders, and athletes to gather information and resolve issues.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Monitor program effectiveness and report on productivity to senior leadership&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Maximize team performance through training, motivation, and incentive programs.&nbsp;</li>\n  </ul>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration:none\">\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Suggest innovative solutions that improve customer satisfaction while reducing cost.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Develop supervisors to become bigger leaders.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Provide clear, constructive direction and feedback.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Display strong analytical and problem-solving skills; think outside of the box; may not always know the answer, but certainly know how to find it.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Value and appreciate the customer perspective.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Active decision-making and problem-solving&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Thrive in a fast-paced team environment.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Communicate with and understand the needs of internal and external customers.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of our collective vision.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Effectively plan, staff, direct and coordinate activities to maintain efficient storage and flow of materials while maintaining control of inventory.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Maintains department standards for productivity, reliability, and accuracy.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Drives strategic priorities and operational activities.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Leads the development of staffing forecasts needed to meet peak demands of the business.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Oversight for the development of on-going process improvements to drive departmental efficiency. &nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Manage a safe workplace by advocating training and accident prevention/preparedness.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Communicate company standards and policies and take proactive corrective actions in collaboration with Human Resources to ensure compliance.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Additional duties as assigned.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>WHAT YOU BRING TO THE TEAM:</strong>&nbsp;</p>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration:none\">\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>5 years (minimum) of Distribution/Warehouse management &nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>WHERE YOU’LL WORK AND WHAT’S REQUIRED:</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Must be able to gather detailed and accurate information then translate into internal operation systems&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Must be customer focused and able to gain understanding of customer's requirements&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Strong communication skills (written, oral)&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Demonstrated ability to analyze data resulting in effective course of action&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Proven ability to work in a fast-paced environment while handling difficult situations&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Excellent planning and organizational skills with the ability to prioritize work and multitask&nbsp;</li>\n  </ul>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <p><strong>WHAT’S IN IT FOR YOU:</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.&nbsp;&nbsp;</li>\n  </ul>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration:none\">\n <div style=\"margin:0px;padding:0px\">\n  <ul>\n   <li>Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.&nbsp;</li>\n  </ul>\n </div>\n</div>",
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