Partner Support Intern

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    "datePosted": "2026-05-18",
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    "description": "<p><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">As a Partner Support Intern, you will support the Partner Services team by acting as a key main point of contact for Miinto’s partners, managing inquiries via email and Dixa. You’ll collaborate with internal teams through video calls, monitor key performance KPIs, and provide localized support across merchandising, onboarding, integration, and finance topics. Additionally, you’ll assist with contract-related negotiations and contribute to partner retention efforts.</span><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\"><br></span><br></p>\n<p><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">Please note that this is an entry-level internship position (<em>stage</em>).<br></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What you'll do </span></p>\n<ul>\n<li><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">Be a key point of contact for Miinto Partners and handle incoming inquiries via email and Dixa with a focus on speed and accuracy.</span></li>\n<li><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">Deal with internal stakeholders to align on processes via video calls</span></li>\n<li><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">Periodically monitoring status of Miinto Performance KPIs, e.g: Partner Net Promoter Score (pNPS), stock core, Agent responses per conversation, First Contact Resolution (FCR), Average response time, Partners contacting specific queues, Contact drivers per queue, Backlog volume, Tickets per queue, Agent efficiency, Weekly interactions</span></li>\n<li><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">Provide prompt local language support to partners liaise internally with merchandising, logistics, onboarding and integration teams to align on processes and resolve complex cases.</span></li>\n<li><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">Provide consultation on accounting/finance-related requests: e.g profit calculation, financial reports overview and invoicing related queries</span></li>\n<li><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt\">Handle negotiations related to terms and conditions updates, including churns negotiations, contracts terminations management and win-back strategies of top tier Partners</span></li>\n</ul>\n<p><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What we are looking for</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A graduate/ student pursuing a professional degree in E-commerce, Fashion, Communication, Marketing, or related field.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong passion for fashion and interest in ecommerce dynamics.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Detail-oriented approach and ability to prioritise tasks as well as display a proactive attitude in a fast-paced environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Good knowledge of Google sheets/Excel, Google Slides, Microsoft Power BI. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Good communication and interpersonal skills, with the ability to collaborate effectively in a team environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Analytical mindset with the ability to spot different strategies</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Fluent in English written and spoken.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Previous retail or ecommerce experience is a plus, but not required</span><span style=\"color: rgb(13, 13, 13); font-size: 12pt\">.</span></li>\n</ul>\n<p><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What to expect from us</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A lovely office in the centre of Milan</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Flexible contract with working from home if required</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Once a week, we have breakfast paid by Miinto at the office</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Miinto work-out only for Miinto employees fully paid by the company each Wednesday (either joined remotely or in-person)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A lunch ticket provided for each working day</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Dog-friendly office</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A truly multicultural, respectful work environment - we currently have employees from 15 different nationalities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A flat hierarchy built on trust and collaboration</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A ton of fun because we like what we do</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Competitive benefits as well as company discounts on Miinto</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The opportunity to work for a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team</span></li>\n</ul>\n<p><span style=\"color: rgb(13, 13, 13); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Why Miinto?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We are the fastest growing online fashion platform in Europe, connecting shoppers, boutiques and brands across 13 different markets. Founded in 2009, we are home to more than 300 employees from more than 35 nationalities across offices in Copenhagen, Warsaw, Milan, Oslo and Amsterdam. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">By joining Miinto, you will become part of a diverse team of ambitious and dedicated experts to inspire and support you on our mission to empower the world's best dressed people.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We work hard at Miinto, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities. We respect each other and try to learn as much as possible from our diversity.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We are committed to hiring top talent regardless of race, religion, national origin, sexual orientation, gender identity, and age. As a result, we encourage all qualified candidates to apply for the position.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Please send your CV in English</span></p>",
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