Customer Service Representative

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  "source_hash": "8bae36682217a45dea699128ab04e8a086edc20cb43b08628d90e27f2ffdafc0",
  "last_changed_at": "2026-05-30T05:45:40.360Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Smithfield, Rhode Island, 02917, United States",
    "city": "Smithfield",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:21:35.262Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Smithfield, Rhode Island, 02917, United States",
      "city": "Smithfield",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "28",
    "isRemote": null,
    "location": {
      "city": "Smithfield",
      "state": "Rhode Island"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18438",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Admin",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Smithfield",
      "state": "Rhode Island",
      "postalCode": "02917",
      "addressCountry": "United States"
    },
    "datePosted": "2025-06-19",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span>Route Coordinator - Customer Service Representative Position</span></span></p>\n<p><span> </span></p>\n<p><span>There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts &amp; Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.</span></p>\n<p><span> </span></p>\n<p><span>Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service. </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>This position will be based out of our Smithfield, RI office.  Pest control experience preferred but not required. </span></span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Responsibilities:</span></span></p>\n<p><span> </span></p>\n<ul>\n<li><br><span>Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.</span></li>\n<li><br><span>Assist with inbound alerts from technicians and resolve. </span></li>\n<li><br><span>Input customer data into system and schedule inspections and services as needed. </span></li>\n<li><br><span>Resolving customer issues &amp; concerns by providing exceptional customer service. </span></li>\n<li><br><span>Monitor routes and communicate with technicians of reschedules or other changes. </span></li>\n<li><br><span>Work with field reps and manager directly to update customer information. </span></li>\n<li><br><span>Ensure customer database is up to date. Correct customer data as needed to ensure accuracy. </span></li>\n<li><br><span>Manage accounts receivable and collection efforts. </span></li>\n<li><br><span>Manage administrative requests and tasks. </span></li>\n<li><br><span>Effectively handle cancellation requests and manage reinstatement efforts. </span></li>\n<li><br><span>Assist in the daily and weekly scheduling of service routes using routing software.</span></li>\n<li><br><span>Complete and distribute daily service reports. </span></li>\n<li><br><span>Communicate with new customers and additional service request customers to insure satisfaction. </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>What We Offer</span></span></p>\n<p><span> </span></p>\n<ul>\n<li><br><span>Competitive hourly rate.   </span></li>\n<li><br><span>Flexible work schedule. </span></li>\n<li><br><span>Paid training. </span></li>\n<li><br><span>Paid Time Off (PTO).</span></li>\n<li><span>11 Company paid holidays. </span></li>\n<li><br><span>Comprehensive benefits package including Medical, Vision, and Dental.</span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Job Requirements</span></span></p>\n<p><span> </span></p>\n<ul>\n<li><br><span>Microsoft Office proficient. </span></li>\n<li><br><span>Strong ability to communicate with customers in a clear and professional manner.</span></li>\n<li><br><span>Ability to identify, analyze and solve problems.</span></li>\n<li><br><span>High school diploma or equivalent. </span></li>\n<li><br><span>Ability to work in a fast-paced environment.</span></li>\n<li><br><span>Collections experience.  </span></li>\n<li><br><span>Ability to work in a team environment.</span></li>\n<li><span>Pass background check. </span></li>\n</ul>",
    "compensation": "$17 - $20 Per Hour",
    "departmentId": "18438",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Admin",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://pestassassins.bamboohr.com/careers/28",
    "employmentStatusLabel": "Full-Time"
  }
}