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HomeCompaniesSpectra Metals Sales Inc602CSS - Customer Service Specialist

602CSS - Customer Service Specialist

Spectra Metals Sales Inc · SGS Austin · Active · Paylocity Recruiting

Job facts

FieldValue
CompanySpectra Metals Sales Inc
Title602CSS - Customer Service Specialist
Normalized title-
Department / team-
LocationAustin, TX, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerPaylocity Recruiting
Posted / first seen2026-06-03 / 2026-05-30
Changed / last seen2026-06-04 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Spectra Metals Sales Inc.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Paylocity Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Austin.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanySpectra Metals Sales Inc
Source3a8744de-b125-4020-b7d9-71b58c4242fa
ATS providerPaylocity Recruiting

Description

The Customer Service Specialist serves as the primary point of contact for customers, delivering exceptional service and support throughout the customer experience. This role is responsible for handling inquiries, resolving issues, processing orders, and building strong customer relationships. The Customer Service Specialist also supports customer retention and business growth by identifying opportunities for upselling, cross-selling, and new account development while ensuring a positive and professional customer experience. Responsibilities Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. Respond to customer questions, concerns, and requests in a timely, professional, and customer-focused manner. Troubleshoot and resolve customer issues, complaints, and service-related concerns. Accurately document customer interactions, requests, and resolutions within company systems. Develop and maintain knowledge of company products, services, and processes. Assist customers with order entry, order status updates, product selection, and service requests. Ensure accuracy and efficiency in order processing and customer communications. Build and maintain strong customer relationships through proactive communication and service. Support customer retention efforts by providing value-driven solutions and exceptional service. Identify opportunities for upselling, cross-selling, and new business development. Collaborate with sales, operations, and other internal teams to support customer needs and business objectives. Recommend process improvements that enhance customer satisfaction and operational efficiency. Perform additional duties as assigned to support business needs.

Full job record

Job IDa74d876819e11bdbb1da77f8a981c63081d3c5a2
Org ID30c58ab1-1b65-4af2-b428-f6732169d96c
Source ID3a8744de-b125-4020-b7d9-71b58c4242fa
Board ID3a8744de-b125-4020-b7d9-71b58c4242fa
Providerpaylocity
Provider Job Key4164784
Title602CSS - Customer Service Specialist
Normalized Title
Statusactive
Activeyes
Location TextSGS Austin
Department
Team
Employment Type
Workplace Type
Remote Policy
CountryUnited States
RegionTX
CityAustin
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://recruiting.paylocity.com/recruiting/jobs/Details/4164784/Spectra-Metals-Sales-Inc/602CSS-Customer-Service-Specialist
Apply URLhttps://recruiting.paylocity.com/Recruiting/jobs/Apply/4164784
First Seen At2026-05-30 05:46:43Z
Last Seen At2026-06-06 13:38:38Z
Last Checked At2026-06-06 13:38:38Z
Last Changed At2026-06-04 22:24:07Z
Inactive At
Source Posted At2026-06-03 23:31:10Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paylocity/board=b40e5e64-6301-4bab-918a-e831a21a5afd/date=2026-06-06/2026-06-06T13-38-33-149Z-308cd2b265281a6900b377dc1b63bdb0cfcf7621438653890c163c7470ee64ce.json
Event Fields
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  "last_changed_at": "2026-06-04T22:24:07.005Z",
  "active_status": "active"
}
Parsed Structured
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    "city": "Austin",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:38:38.368Z",
  "launch_scope": {
    "reason": "paylocity_production_catalog",
    "included": true,
    "location": {
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      "country": "United States",
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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  },
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