Home › Companies › Spectra Metals Sales Inc › 602CSS - Customer Service Specialist
602CSS - Customer Service Specialist
Spectra Metals Sales Inc · SGS Austin · Active · Paylocity Recruiting
Job facts
| Field | Value |
|---|---|
| Company | Spectra Metals Sales Inc |
| Title | 602CSS - Customer Service Specialist |
| Normalized title | - |
| Department / team | - |
| Location | Austin, TX, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Paylocity Recruiting |
| Posted / first seen | 2026-06-03 / 2026-05-30 |
| Changed / last seen | 2026-06-04 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Spectra Metals Sales Inc. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paylocity Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Austin. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Spectra Metals Sales Inc |
| Source | 3a8744de-b125-4020-b7d9-71b58c4242fa |
| ATS provider | Paylocity Recruiting |
Description
The Customer Service Specialist serves as the primary point of contact for customers, delivering exceptional service and support throughout the customer experience. This role is responsible for handling inquiries, resolving issues, processing orders, and building strong customer relationships. The Customer Service Specialist also supports customer retention and business growth by identifying opportunities for upselling, cross-selling, and new account development while ensuring a positive and professional customer experience.
Responsibilities Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. Respond to customer questions, concerns, and requests in a timely, professional, and customer-focused manner. Troubleshoot and resolve customer issues, complaints, and service-related concerns. Accurately document customer interactions, requests, and resolutions within company systems. Develop and maintain knowledge of company products, services, and processes. Assist customers with order entry, order status updates, product selection, and service requests. Ensure accuracy and efficiency in order processing and customer communications. Build and maintain strong customer relationships through proactive communication and service. Support customer retention efforts by providing value-driven solutions and exceptional service. Identify opportunities for upselling, cross-selling, and new business development. Collaborate with sales, operations, and other internal teams to support customer needs and business objectives. Recommend process improvements that enhance customer satisfaction and operational efficiency. Perform additional duties as assigned to support business needs.
Full job record
| Job ID | a74d876819e11bdbb1da77f8a981c63081d3c5a2 |
| Org ID | 30c58ab1-1b65-4af2-b428-f6732169d96c |
| Source ID | 3a8744de-b125-4020-b7d9-71b58c4242fa |
| Board ID | 3a8744de-b125-4020-b7d9-71b58c4242fa |
| Provider | paylocity |
| Provider Job Key | 4164784 |
| Title | 602CSS - Customer Service Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | SGS Austin |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Austin |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://recruiting.paylocity.com/recruiting/jobs/Details/4164784/Spectra-Metals-Sales-Inc/602CSS-Customer-Service-Specialist |
| Apply URL | https://recruiting.paylocity.com/Recruiting/jobs/Apply/4164784 |
| First Seen At | 2026-05-30 05:46:43Z |
| Last Seen At | 2026-06-06 13:38:38Z |
| Last Checked At | 2026-06-06 13:38:38Z |
| Last Changed At | 2026-06-04 22:24:07Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 23:31:10Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paylocity/board=b40e5e64-6301-4bab-918a-e831a21a5afd/date=2026-06-06/2026-06-06T13-38-33-149Z-308cd2b265281a6900b377dc1b63bdb0cfcf7621438653890c163c7470ee64ce.json |
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