Customer Relationship Management Specialist - Pensacola, FL (56513)

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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\">Applied Technical Services, LLC (&ldquo;ATS&rdquo; or the &ldquo;Company&rdquo;) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly <strong>2,100</strong> team members in over <strong>95</strong> locations across the United States.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\">&nbsp;</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\">Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><strong>Summary:</strong> <span style=\"color:black\">ATS is seeking an experienced Customer Relationship Management Specialist to oversee integration and optimization of the department&rsquo;s CRM system.&nbsp; This role focuses on leveraging Salesforce and or Microsoft Dynamics platforms to ensure data integrity, drive efficiency, and provide analytics to support strategic decision-making. The ideal candidate will be a data driven administrator responsible for managing CRM data, processes, and user adoption in the inspection department of the company.&nbsp; Additionally, the administrator will be responsible for assisting department managers with data entry and analysis so the managers can lead and oversee the daily operations of our nondestructive testing department.&nbsp; <strong>This is a Fulltime position with ideal candidates already residing in Pensacola or Jacksonville, FL or Birmingham, AL.</strong></span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><strong>Responsibilities/Duties:&nbsp;</strong></span></span></p>\n\n<p style=\"margin-left:8px\">&nbsp;</p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><span style=\"background-color:white\"><strong><span style=\"color:#0a0a0a\">Operational Capability:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Oversee the configuration, customization, and maintenance of Salesforce or other CRM platforms to align with departmental needs.</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><span style=\"background-color:white\"><strong><span style=\"color:#0a0a0a\">Leadership:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Be the single POC Administrator of the department&rsquo;s timeliness and accurate data to support operational and Business Development needs.</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><span style=\"background-color:white\"><strong><span style=\"color:#0a0a0a\">Planning:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Implement CRM strategies to enhance data quality, reporting, and analytics across teams.</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><span style=\"background-color:white\"><strong><span style=\"color:#0a0a0a\">Training </span></strong><span style=\"color:black\">Train and support end-users on CRM tools, fostering adoption and best practices.</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><span style=\"background-color:white\"><strong><span style=\"color:#0a0a0a\">Collaboration:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Collaborate with department managers to integrate CRM systems with other business applications for seamless operations.</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><span style=\"background-color:white\"><strong><span style=\"color:#0a0a0a\">Problem Solving:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Assist in Data integrity with the Corporate BD Manager to help with data migration projects, including imports, exports, and deduplication efforts. </span><span style=\"color:black\">Monitor system performance, troubleshoot issues, and coordinate with IT or for resolutions.</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Times New Roman,Times,serif\"><span style=\"background-color:white\"><strong><span style=\"color:#0a0a0a\">Compliance: </span></strong><span style=\"color:black\">Ensure CRM processes comply with organizational policies and industry standards.</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px\">&nbsp;</p>\n",
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The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.\\n\\n&nbsp;\\n\\nOur purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.\\n\\n&nbsp;\\n\\nSummary: ATS is seeking an experienced Customer Relationship Management Specialist to oversee integration and optimization of the department&rsquo;s CRM system.&nbsp; This role focuses on leveraging Salesforce and or Microsoft Dynamics platforms to ensure data integrity, drive efficiency, and provide analytics to support strategic decision-making. 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Accordingly, the company will consider only &ldquo;U.S. Persons&rdquo; for this position. A &ldquo;U.S. Person&rdquo; includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., &ldquo;green card&rdquo; holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits:&nbsp;ATS offers excellent wages and advancement opportunities. ATS full-time employee benefits include: medical, dental, vision, 401k, vacation, personal time, and bonuses.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEOE/AA/M/F/Vet/Disabled\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nATS is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. 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All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.\\r\\n\\r\\n&nbsp;\\r\\n\",\"industry\":\"Administrative\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\"}",
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    "qualifications": "<p style=\"margin-bottom:11px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"line-height:normal\"><b><span new=\"\" roman=\"\" times=\"\">Minimum Requirements/Qualifications:</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\"><strong><span style=\"color:#0a0a0a\">Experience:</span></strong>&nbsp;Proficiency in Salesforce administration and Lightning components.</span></span></span>\r\n\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">Minimum 5 years&rsquo; experience with other CRM platforms such as Microsoft Dynamics.</span></span></span></li>\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">Expertise in CRM analytics tools like Einstein Analytics</span></span></span></li>\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">General knowledge of API integrations and web services for CRM connectivity.</span></span></span></li>\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">Familiarity with data filtering and report building</span></span></span></li>\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">Understand cloud-based architectures in CRM environments.</span></span></span></li>\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">Proficiency in reporting and visualization tools to derive actionable insights from CRM data.</span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<p style=\"margin-left:8px\">&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\"><b>Education: </b></span></span></span>\r\n\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">Bachelor&rsquo;s degree in computer science preferred</span></span></span></li>\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">CRM certifications preferred (e.g., Certified Administrator, Advanced Administrator) are highly preferred.</span></span></span></li>\r\n\t\t<li style=\"margin-left:8px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span new=\"\" roman=\"\" times=\"\">High proficiency in CRM management can be used to substitute educational requirements.</span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li class=\"df3vjf\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:white\"><span style=\"line-height:115%\"><span new=\"\" roman=\"\" times=\"\"><strong><span style=\"color:#0a0a0a\">Leadership:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Strong ability to lead, coach, and work with a team.</span></span></span></span></span></span></li>\r\n\t<li class=\"df3vjf\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:white\"><span style=\"line-height:115%\"><span new=\"\" roman=\"\" times=\"\"><strong><span style=\"color:#0a0a0a\">Communication:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Effective skills for communication with team members and customers.</span></span></span></span></span></span></li>\r\n\t<li class=\"df3vjf\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"background:white\"><span style=\"line-height:115%\"><span new=\"\" roman=\"\" times=\"\"><strong><span style=\"color:#0a0a0a\">Analytical Skills:</span></strong><span style=\"color:#0a0a0a\">&nbsp;Ability to analyze reports, budgets, and performance metrics.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:12px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span new=\"\" roman=\"\" times=\"\"><b><span style=\"line-height:115%\">Computer Skills: </span></b><span style=\"line-height:115%\">Microsoft Office Suite, CRM Software</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:52px\">&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:150%\"><span new=\"\" roman=\"\" times=\"\"><b><span style=\"line-height:150%\">WORK REQUIREMENTS</span></b></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span new=\"\" roman=\"\" times=\"\"><span style=\"line-height:115%\">Work up to 40 hours a week in the office </span></span></span></span></span></li>\r\n\t<li><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:115%\"><span new=\"\" roman=\"\" times=\"\"><span style=\"line-height:115%\">Able to sit or stand for extended periods.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal\"><b><span new=\"\" roman=\"\" times=\"\">All applicants require the following:</span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal\"><span new=\"\" roman=\"\" times=\"\">Ability to learn and comply with all company policies and procedures.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal\"><span new=\"\" roman=\"\" times=\"\">Excellent communication skills written and verbal.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal\"><span new=\"\" roman=\"\" times=\"\">Applicants must pass a drug screen and have a valid driver&rsquo;s license with a clean driving record.</span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal\"><span new=\"\" roman=\"\" times=\"\">&ldquo;U.S. Persons&rdquo; Only:&nbsp; A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (&ldquo;ITAR&rdquo;). Accordingly, the company will consider only &ldquo;U.S. Persons&rdquo; for this position. A &ldquo;U.S. Person&rdquo; includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., &ldquo;green card&rdquo; holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal\"><b><span new=\"\" roman=\"\" times=\"\">Benefits:&nbsp;</span></b><span new=\"\" roman=\"\" times=\"\">ATS offers excellent wages and advancement opportunities. ATS full-time employee benefits include: medical, dental, vision, 401k, vacation, personal time, and bonuses.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:normal\"><b><span new=\"\" roman=\"\" times=\"\">EOE/AA/M/F/Vet/Disabled</span></b></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-family:Times New Roman,Times,serif;\"><span style=\"display:block;font-size:14px;\"><span style=\"line-height:107%\"><span style=\"line-height:107%\"><span new=\"\" roman=\"\" times=\"\">ATS is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n",
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      "date": "2025-04-14T12:55:07.000Z",
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    "jobTitle": "Customer Relationship Management Specialist - Pensacola, FL (56513)",
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    "locations": "VERACITY - PENSACOLA, FL 32534",
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    "description": "Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services...",
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