Home › Companies › 46F50FCD7256C0F902ECF8B1BCF5D124 › Director of Guest Services
Director of Guest Services
46F50FCD7256C0F902ECF8B1BCF5D124 · 615 - Houston, TX 77002; 615 Texas Avenue, Houston, TX, 77002, USA · Active · $4 / week · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 46F50FCD7256C0F902ECF8B1BCF5D124 |
| Title | Director of Guest Services |
| Normalized title | - |
| Department / team | - |
| Location | Houston, TX, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $4 / week |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-15 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
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| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Houston. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 46F50FCD7256C0F902ECF8B1BCF5D124 |
| Source | 944d5f48-d3d1-487b-8629-ece0cb2dfb2e |
| ATS provider | Paycom ATS |
Description
Description
POSITION : Director of Guest Services
DEPARTMENT : Marketing
CLASSIFICATION : Full-Time / Salaried / Exempt
SUPERVISOR : Chief Marketing Officer
OVERVIEW
Founded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award® and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company.
Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences.
Rob Melrose and Managing Director Jennifer Bielstein along with Alley’s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves.
JOB STATEMENT
As an integral position of Alley Theatre, the Director of Guest Services is responsible for creating and ensuring an exceptional experience to Alley patrons at all touchpoints of their Alley visit that relate to Guest Services/Box Office and Front-of-House. Reporting to the Chief Marketing Officer, this role will also be at the forefront of analyzing and reporting on sales, managing ticket inventory, maximizing earned revenue, and training and managing consistency of box office, front-of-house staff and volunteers. The position will work across departments to optimize Tessitura (and enact best practices). This role directly manages the Senior Manager, Front-of-House, Audience Experience Manager, and Guest Services Manager.
JOB DUTIES
Assures the highest quality of customer service is provided by the Team.
Build Subscriber base using retention initiatives and new Marketing-approved promotions.
Manage the accurate building of ticketed events/packages in the Tessitura system.
Utilize Tessitura reports and Analytics for detailed reporting on inventory, holds, and revenue by zone, ticket distribution statistics, and relevant data.
Analyze trends, report, and recommend sales strategies to maximize revenue, including the annual review and potential adjustment of house scaling.
Create and maintain all held and allocated ticket inventory, serving as the primary liaison between Box Office, Front-of-House, and all other departments.
Manage ticket inventory to maximize revenue and capacity; manage partnerships with external stakeholders when needed.
Create, maintain, and distribute all box office sales information, including sales, holds, revenues, performance against budget, and relevant reports.
Proactively maximize the value and ensure the quality of data introduced into Tessitura.
Develop and promote policies and procedures which generate and encourage audience loyalty.
Develop and implement incentive programs for upselling, add-ons, and tax-deductible donations.
Perform or manage other event-related administrative duties and tasks as assigned.
Attends organizational meetings as the representative for the patron side of the Marketing department.
SUPERVISORY RESPONSIBILITIES
Direct reports are Guest Services Manager, Audience Experience Manager, and Senior Manager, Front of House.
Manages hiring, training, discipline, and ongoing cross-training with departments as needed.
Motivating and coaching employees to improve performance, provide feedback and training opportunities.
Organizes and oversees the schedules and work of departmental staff.
Conducts or assists with performance evaluations that are timely and constructive.
Ensuring staff members follow company policies and procedures.
Oversee all accounting and financial operations of box office including record keeping and reporting functions.
Work with Senior Manager, Front of House, and Volunteer Manager to develop recruitment and reward programs to increase volunteer number and participation.
Leads and plans regularly scheduled team meetings.
Create a patron-centric team with sales acumen, including a comprehensive cross-training (Guest Services and Front-of-House) plan and documentation.
Qualifications
REQUIREMENTS (SKILLS and KNOWLEDGE)
Bachelor's degree or equivalent combination of education and experience.
5-7 years of demonstrated leadership experience in ticket office management, preferably in a performing arts environment.
High-level experience with the Tessitura database or working knowledge of relational database applications.
Experience with selling individual tickets, fixed seat subscriptions, partial subscription packages, flexible passes, memberships, and/or other subscription models.
Ability to work in a fast-paced, energized and quickly changing environment.
A proactive approach to problem-solving with strong decision-making skills.
Detail oriented, able to prioritize efficiently and multi-task.
Ability to be self-directed and take initiative.
Ability to maintain confidential information.
Excellent verbal and written communications skills.
Exhibits a positive attitude with good communication and interpersonal skills.
Ability to lead and manage a team of ticket office and front-of house professionals to ensure both short- and long-term goals and objectives are met.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
Prolonged periods of sitting at a desk and working on a computer.
Ability to lift and move 25 lbs.
Must be comfortable working in a fast-paced environment where directions and priorities can change rapidly.
The position requires flexibility to be available for weekends, holidays, and evening work hours as performance schedule and events dictate.
Ability to work in a multi-tasking and public environment with frequent interruptions.
Ability to be tactful under stress, use good judgment, and lead a team successfully.
BENEFITS & PERKS
Medical, dental and vision insurance
Paid vacation, floating holiday and sick time
401(k) with matching, FSA, HRA (Alley paid deductible)
Free and discounted tickets to Alley Theatre performances
Discounted Parking ($4 Bi-weekly)
Discounted gym membership
Employee wellness program & Employee Assistance Program (EAP)
Houston, TX is one of the most affordable cities in the nation with no state or city income tax.
Alley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .
The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable local, state, or federal law. We encourage people of all backgrounds to apply.
Full job record
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| Org ID | d27f403b-4e98-4e8e-810c-e3d158244d28 |
| Source ID | 944d5f48-d3d1-487b-8629-ece0cb2dfb2e |
| Board ID | 944d5f48-d3d1-487b-8629-ece0cb2dfb2e |
| Provider | paycom |
| Provider Job Key | 412638 |
| Title | Director of Guest Services |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 615 - Houston, TX 77002; 615 Texas Avenue, Houston, TX, 77002, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Houston |
| Salary Raw | Description POSITION : Director of Guest Services DEPARTMENT : Marketing CLASSIFICATION : Full-Time / Salaried / Exempt SUPERVISOR : Chief Marketing Officer OVERVIEW Founded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award® and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company. Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences. Rob Melrose and Managing Director Jennifer Bielstein along with Alley’s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves. JOB STATEMENT As an integral position of Alley Theatre, the Director of Guest Services is responsible for creating and ensuring an exceptional experience to Alley patrons at all touchpoints of their Alley visit that relate to Guest Services/Box Office and Front-of-House. Reporting to the Chief Marketing Officer, this role will also be at the forefront of analyzing and reporting on sales, managing ticket inventory, maximizing earned revenue, and training and managing consistency of box office, front-of-house staff and volunteers. The position will work across departments to optimize Tessitura (and enact best practices). This role directly manages the Senior Manager, Front-of-House, Audience Experience Manager, and Guest Services Manager. JOB DUTIES Assures the highest quality of customer service is provided by the Team. Build Subscriber base using retention initiatives and new Marketing-approved promotions. Manage the accurate building of ticketed events/packages in the Tessitura system. Utilize Tessitura reports and Analytics for detailed reporting on inventory, holds, and revenue by zone, ticket distribution statistics, and relevant data. Analyze trends, report, and recommend sales strategies to maximize revenue, including the annual review and potential adjustment of house scaling. Create and maintain all held and allocated ticket inventory, serving as the primary liaison between Box Office, Front-of-House, and all other departments. Manage ticket inventory to maximize revenue and capacity; manage partnerships with external stakeholders when needed. Create, maintain, and distribute all box office sales information, including sales, holds, revenues, performance against budget, and relevant reports. Proactively maximize the value and ensure the quality of data introduced into Tessitura. Develop and promote policies and procedures which generate and encourage audience loyalty. Develop and implement incentive programs for upselling, add-ons, and tax-deductible donations. Perform or manage other event-related administrative duties and tasks as assigned. Attends organizational meetings as the representative for the patron side of the Marketing department. SUPERVISORY RESPONSIBILITIES Direct reports are Guest Services Manager, Audience Experience Manager, and Senior Manager, Front of House. Manages hiring, training, discipline, and ongoing cross-training with departments as needed. Motivating and coaching employees to improve performance, provide feedback and training opportunities. Organizes and oversees the schedules and work of departmental staff. Conducts or assists with performance evaluations that are timely and constructive. Ensuring staff members follow company policies and procedures. Oversee all accounting and financial operations of box office including record keeping and reporting functions. Work with Senior Manager, Front of House, and Volunteer Manager to develop recruitment and reward programs to increase volunteer number and participation. Leads and plans regularly scheduled team meetings. Create a patron-centric team with sales acumen, including a comprehensive cross-training (Guest Services and Front-of-House) plan and documentation. Qualifications REQUIREMENTS (SKILLS and KNOWLEDGE) Bachelor's degree or equivalent combination of education and experience. 5-7 years of demonstrated leadership experience in ticket office management, preferably in a performing arts environment. High-level experience with the Tessitura database or working knowledge of relational database applications. Experience with selling individual tickets, fixed seat subscriptions, partial subscription packages, flexible passes, memberships, and/or other subscription models. Ability to work in a fast-paced, energized and quickly changing environment. A proactive approach to problem-solving with strong decision-making skills. Detail oriented, able to prioritize efficiently and multi-task. Ability to be self-directed and take initiative. Ability to maintain confidential information. Excellent verbal and written communications skills. Exhibits a positive attitude with good communication and interpersonal skills. Ability to lead and manage a team of ticket office and front-of house professionals to ensure both short- and long-term goals and objectives are met. PHYSICAL REQUIREMENTS/WORKING CONDITIONS Prolonged periods of sitting at a desk and working on a computer. Ability to lift and move 25 lbs. Must be comfortable working in a fast-paced environment where directions and priorities can change rapidly. The position requires flexibility to be available for weekends, holidays, and evening work hours as performance schedule and events dictate. Ability to work in a multi-tasking and public environment with frequent interruptions. Ability to be tactful under stress, use good judgment, and lead a team successfully. BENEFITS & PERKS Medical, dental and vision insurance Paid vacation, floating holiday and sick time 401(k) with matching, FSA, HRA (Alley paid deductible) Free and discounted tickets to Alley Theatre performances Discounted Parking ($4 Bi-weekly) Discounted gym membership Employee wellness program & Employee Assistance Program (EAP) Houston, TX is one of the most affordable cities in the nation with no state or city income tax. Alley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] . The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable local, state, or federal law. We encourage people of all backgrounds to apply. |
| Salary Min | 4 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | week |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=412638&clientkey=46F50FCD7256C0F902ECF8B1BCF5D124 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=412638&clientkey=46F50FCD7256C0F902ECF8B1BCF5D124 |
| First Seen At | 2026-05-31 19:07:10Z |
| Last Seen At | 2026-06-06 09:52:32Z |
| Last Checked At | 2026-06-06 09:52:32Z |
| Last Changed At | 2026-05-31 19:07:10Z |
| Inactive At | — |
| Source Posted At | 2026-05-15 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=46F50FCD7256C0F902ECF8B1BCF5D124/date=2026-06-06/2026-06-06T09-52-31-076Z-88e560f794b384a0e7eff43c7956b32436c76cd950b6ce38aa0c59642338919d.json |
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"description": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>POSITION</strong>:<strong> </strong>Director of Guest Services </span><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>DEPARTMENT</strong>: Marketing </span><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>CLASSIFICATION</strong>: Full-Time / Salaried / Exempt </span><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>SUPERVISOR</strong>: Chief Marketing Officer </span><br />\n </p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><u><strong>OVERVIEW</strong></u> <br />\nFounded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award® and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company. </span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Rob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences. </span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Rob Melrose and Managing Director Jennifer Bielstein along with Alley’s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves. </span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"> <br />\n<u><strong>JOB STATEMENT</strong></u></span><br />\n<span style=\"font-family:Arial,Helvetica,sans-serif\">As an integral position of Alley Theatre, the Director of Guest Services is responsible for creating and ensuring an exceptional experience to Alley patrons at all touchpoints of their Alley visit that relate to Guest Services/Box Office and Front-of-House. Reporting to the Chief Marketing Officer, this role will also be at the forefront of analyzing and reporting on sales, managing ticket inventory, maximizing earned revenue, and training and managing consistency of box office, front-of-house staff and volunteers. The position will work across departments to optimize Tessitura (and enact best practices). This role directly manages the Senior Manager, Front-of-House, Audience Experience Manager, and Guest Services Manager. </span><span style=\"font-family:Arial,Helvetica,sans-serif\"> <br />\n<br />\n<u><strong>JOB DUTIES</strong></u></span></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Assures the highest quality of customer service is provided by the Team. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Build Subscriber base using retention initiatives and new Marketing-approved promotions. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Manage the accurate building of ticketed events/packages in the Tessitura system. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Utilize Tessitura reports and Analytics for detailed reporting on inventory, holds, and revenue by zone, ticket distribution statistics, and relevant data. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Analyze trends, report, and recommend sales strategies to maximize revenue, including the annual review and potential adjustment of house scaling. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Create and maintain all held and allocated ticket inventory, serving as the primary liaison between Box Office, Front-of-House, and all other departments. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Manage ticket inventory to maximize revenue and capacity; manage partnerships with external stakeholders when needed. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Create, maintain, and distribute all box office sales information, including sales, holds, revenues, performance against budget, and relevant reports. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Proactively maximize the value and ensure the quality of data introduced into Tessitura. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Develop and promote policies and procedures which generate and encourage audience loyalty. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Develop and implement incentive programs for upselling, add-ons, and tax-deductible donations. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform or manage other event-related administrative duties and tasks as assigned. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Attends organizational meetings as the representative for the patron side of the Marketing department. </span></p>\n\t</li>\n</ul>\n\n<p> </p>\n\n<p><u><strong><span style=\"font-family:Arial,Helvetica,sans-serif\">SUPERVISORY RESPONSIBILITIES</span></strong></u></p>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Direct reports are Guest Services Manager, Audience Experience Manager, and Senior Manager, Front of House. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Manages hiring, training, discipline, and ongoing cross-training with departments as needed. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Motivating and coaching employees to improve performance, provide feedback and training opportunities. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Organizes and oversees the schedules and work of departmental staff. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Conducts or assists with performance evaluations that are timely and constructive. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensuring staff members follow company policies and procedures. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Oversee all accounting and financial operations of box office including record keeping and reporting functions. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Work with Senior Manager, Front of House, and Volunteer Manager to develop recruitment and reward programs to increase volunteer number and participation. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Leads and plans regularly scheduled team meetings. </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Create a patron-centric team with sales acumen, including a comprehensive cross-training (Guest Services and Front-of-House) plan and documentation. </span></p>\n\t</li>\n</ul>\n",
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The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company. \\n\\nRob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences. \\n\\nRob Melrose and Managing Director Jennifer Bielstein along with Alley’s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves. \\n\\n \\nJOB STATEMENT\\nAs an integral position of Alley Theatre, the Director of Guest Services is responsible for creating and ensuring an exceptional experience to Alley patrons at all touchpoints of their Alley visit that relate to Guest Services/Box Office and Front-of-House. Reporting to the Chief Marketing Officer, this role will also be at the forefront of analyzing and reporting on sales, managing ticket inventory, maximizing earned revenue, and training and managing consistency of box office, front-of-house staff and volunteers. The position will work across departments to optimize Tessitura (and enact best practices). This role directly manages the Senior Manager, Front-of-House, Audience Experience Manager, and Guest Services Manager. \\n\\nJOB DUTIES\\n\\n\\n\\t\\n\\tAssures the highest quality of customer service is provided by the Team. \\n\\t\\n\\n\\n\\n\\t\\n\\tBuild Subscriber base using retention initiatives and new Marketing-approved promotions. \\n\\t\\n\\n\\n\\n\\t\\n\\tManage the accurate building of ticketed events/packages in the Tessitura system. \\n\\t\\n\\n\\n\\n\\t\\n\\tUtilize Tessitura reports and Analytics for detailed reporting on inventory, holds, and revenue by zone, ticket distribution statistics, and relevant data. \\n\\t\\n\\n\\n\\n\\t\\n\\tAnalyze trends, report, and recommend sales strategies to maximize revenue, including the annual review and potential adjustment of house scaling. \\n\\t\\n\\n\\n\\n\\t\\n\\tCreate and maintain all held and allocated ticket inventory, serving as the primary liaison between Box Office, Front-of-House, and all other departments. \\n\\t\\n\\n\\n\\n\\t\\n\\tManage ticket inventory to maximize revenue and capacity; manage partnerships with external stakeholders when needed. \\n\\t\\n\\n\\n\\n\\t\\n\\tCreate, maintain, and distribute all box office sales information, including sales, holds, revenues, performance against budget, and relevant reports. \\n\\t\\n\\n\\n\\n\\t\\n\\tProactively maximize the value and ensure the quality of data introduced into Tessitura. \\n\\t\\n\\n\\n\\n\\t\\n\\tDevelop and promote policies and procedures which generate and encourage audience loyalty. \\n\\t\\n\\n\\n\\n\\t\\n\\tDevelop and implement incentive programs for upselling, add-ons, and tax-deductible donations. \\n\\t\\n\\n\\n\\n\\t\\n\\tPerform or manage other event-related administrative duties and tasks as assigned. \\n\\t\\n\\n\\n\\n\\t\\n\\tAttends organizational meetings as the representative for the patron side of the Marketing department. \\n\\t\\n\\n\\n \\n\\nSUPERVISORY RESPONSIBILITIES\\n\\n\\n\\t\\n\\tDirect reports are Guest Services Manager, Audience Experience Manager, and Senior Manager, Front of House. \\n\\t\\n\\n\\n\\n\\t\\n\\tManages hiring, training, discipline, and ongoing cross-training with departments as needed. \\n\\t\\n\\n\\n\\n\\t\\n\\tMotivating and coaching employees to improve performance, provide feedback and training opportunities. \\n\\t\\n\\n\\n\\n\\t\\n\\tOrganizes and oversees the schedules and work of departmental staff. \\n\\t\\n\\n\\n\\n\\t\\n\\tConducts or assists with performance evaluations that are timely and constructive. \\n\\t\\n\\n\\n\\n\\t\\n\\tEnsuring staff members follow company policies and procedures. \\n\\t\\n\\n\\n\\n\\t\\n\\tOversee all accounting and financial operations of box office including record keeping and reporting functions. \\n\\t\\n\\n\\n\\n\\t\\n\\tWork with Senior Manager, Front of House, and Volunteer Manager to develop recruitment and reward programs to increase volunteer number and participation. \\n\\t\\n\\n\\n\\n\\t\\n\\tLeads and plans regularly scheduled team meetings. \\n\\t\\n\\n\\n\\n\\t\\n\\tCreate a patron-centric team with sales acumen, including a comprehensive cross-training (Guest Services and Front-of-House) plan and documentation. \\n\\t\\n\\nQualificationsREQUIREMENTS (SKILLS and KNOWLEDGE)\\n\\n\\n\\t\\n\\tBachelor's degree or equivalent combination of education and experience. \\n\\t\\n\\n\\n\\n\\t\\n\\t5-7 years of demonstrated leadership experience in ticket office management, preferably in a performing arts environment. \\n\\t\\n\\n\\n\\n\\t\\n\\tHigh-level experience with the Tessitura database or working knowledge of relational database applications. \\n\\t\\n\\n\\n\\n\\t\\n\\tExperience with selling individual tickets, fixed seat subscriptions, partial subscription packages, flexible passes, memberships, and/or other subscription models. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to work in a fast-paced, energized and quickly changing environment. \\n\\t\\n\\n\\n\\n\\t\\n\\tA proactive approach to problem-solving with strong decision-making skills. \\n\\t\\n\\n\\n\\n\\t\\n\\tDetail oriented, able to prioritize efficiently and multi-task. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to be self-directed and take initiative. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to maintain confidential information. \\n\\t\\n\\n\\n\\n\\t\\n\\tExcellent verbal and written communications skills. \\n\\t\\n\\n\\n\\n\\t\\n\\tExhibits a positive attitude with good communication and interpersonal skills. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to lead and manage a team of ticket office and front-of house professionals to ensure both short- and long-term goals and objectives are met. \\n\\t \\n\\t\\n\\n\\nPHYSICAL REQUIREMENTS/WORKING CONDITIONS\\n\\n\\n\\t\\n\\tProlonged periods of sitting at a desk and working on a computer. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to lift and move 25 lbs. \\n\\t\\n\\n\\n\\n\\t\\n\\tMust be comfortable working in a fast-paced environment where directions and priorities can change rapidly. \\n\\t\\n\\n\\n\\n\\t\\n\\tThe position requires flexibility to be available for weekends, holidays, and evening work hours as performance schedule and events dictate. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to work in a multi-tasking and public environment with frequent interruptions. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to be tactful under stress, use good judgment, and lead a team successfully. \\n\\t\\n\\n\\n \\n\\nBENEFITS & PERKS\\n\\n\\n\\t\\n\\tMedical, dental and vision insurance \\n\\t\\n\\n\\n\\n\\t\\n\\tPaid vacation, floating holiday and sick time \\n\\t\\n\\n\\n\\n\\t\\n\\t401(k) with matching, FSA, HRA (Alley paid deductible) \\n\\t\\n\\n\\n\\n\\t\\n\\tFree and discounted tickets to Alley Theatre performances \\n\\t\\n\\n\\n\\n\\t\\n\\tDiscounted Parking ($4 Bi-weekly) \\n\\t\\n\\n\\n\\n\\t\\n\\tDiscounted gym membership \\n\\t\\n\\n\\n\\n\\t\\n\\tEmployee wellness program & Employee Assistance Program (EAP) \\n\\t\\n\\n\\n\\n\\t\\n\\tHouston, TX is one of the most affordable cities in the nation with no state or city income tax. \\n\\t\\n\\n\\n\\nAlley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. \\n\\nThe Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable local, state, or federal law. We encourage people of all backgrounds to apply. \\n\",\"responsibilities\":\"POSITION: Director of Guest Services \\nDEPARTMENT: Marketing \\nCLASSIFICATION: Full-Time / Salaried / Exempt \\nSUPERVISOR: Chief Marketing Officer \\n \\n\\nOVERVIEW \\nFounded in 1947 by Nina Vance, the Alley Theatre is a pioneer of regional theatre, and one of the leading nonprofit theatre companies in the United States. The Alley has been awarded the prestigious Regional Theatre Tony Award® and the Texas Medal of Arts Award. The Alley has transferred productions to Broadway, Off-Broadway, major European Festivals, and to 40 American cities. Unique among regional theatres, the Alley is committed to maintaining a Resident Acting Company and providing them with work year-round. Nationally recognized directors, actors, playwrights, and designers from across the country have regularly joined the Resident Acting Company. \\n\\nRob Melrose, Artistic Director at the Alley, took over as artistic leader of the organization in 2019. His vision for the future of the Alley is both thrilling and ambitious. His strategic goals include upholding the Alley’s artistic excellence, keeping longtime Alley Theatre devotees eager to return each season, and creating productions and cultivating new audiences. \\n\\nRob Melrose and Managing Director Jennifer Bielstein along with Alley’s leadership team are committed to fostering an environment where everyone is encouraged to bring their authentic selves. \\n\\n \\nJOB STATEMENT\\nAs an integral position of Alley Theatre, the Director of Guest Services is responsible for creating and ensuring an exceptional experience to Alley patrons at all touchpoints of their Alley visit that relate to Guest Services/Box Office and Front-of-House. Reporting to the Chief Marketing Officer, this role will also be at the forefront of analyzing and reporting on sales, managing ticket inventory, maximizing earned revenue, and training and managing consistency of box office, front-of-house staff and volunteers. The position will work across departments to optimize Tessitura (and enact best practices). This role directly manages the Senior Manager, Front-of-House, Audience Experience Manager, and Guest Services Manager. \\n\\nJOB DUTIES\\n\\n\\n\\t\\n\\tAssures the highest quality of customer service is provided by the Team. \\n\\t\\n\\n\\n\\n\\t\\n\\tBuild Subscriber base using retention initiatives and new Marketing-approved promotions. \\n\\t\\n\\n\\n\\n\\t\\n\\tManage the accurate building of ticketed events/packages in the Tessitura system. \\n\\t\\n\\n\\n\\n\\t\\n\\tUtilize Tessitura reports and Analytics for detailed reporting on inventory, holds, and revenue by zone, ticket distribution statistics, and relevant data. \\n\\t\\n\\n\\n\\n\\t\\n\\tAnalyze trends, report, and recommend sales strategies to maximize revenue, including the annual review and potential adjustment of house scaling. \\n\\t\\n\\n\\n\\n\\t\\n\\tCreate and maintain all held and allocated ticket inventory, serving as the primary liaison between Box Office, Front-of-House, and all other departments. \\n\\t\\n\\n\\n\\n\\t\\n\\tManage ticket inventory to maximize revenue and capacity; manage partnerships with external stakeholders when needed. \\n\\t\\n\\n\\n\\n\\t\\n\\tCreate, maintain, and distribute all box office sales information, including sales, holds, revenues, performance against budget, and relevant reports. \\n\\t\\n\\n\\n\\n\\t\\n\\tProactively maximize the value and ensure the quality of data introduced into Tessitura. \\n\\t\\n\\n\\n\\n\\t\\n\\tDevelop and promote policies and procedures which generate and encourage audience loyalty. \\n\\t\\n\\n\\n\\n\\t\\n\\tDevelop and implement incentive programs for upselling, add-ons, and tax-deductible donations. \\n\\t\\n\\n\\n\\n\\t\\n\\tPerform or manage other event-related administrative duties and tasks as assigned. \\n\\t\\n\\n\\n\\n\\t\\n\\tAttends organizational meetings as the representative for the patron side of the Marketing department. \\n\\t\\n\\n\\n \\n\\nSUPERVISORY RESPONSIBILITIES\\n\\n\\n\\t\\n\\tDirect 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\\n\\t\\n\\n\\n\\n\\t\\n\\t401(k) with matching, FSA, HRA (Alley paid deductible) \\n\\t\\n\\n\\n\\n\\t\\n\\tFree and discounted tickets to Alley Theatre performances \\n\\t\\n\\n\\n\\n\\t\\n\\tDiscounted Parking ($4 Bi-weekly) \\n\\t\\n\\n\\n\\n\\t\\n\\tDiscounted gym membership \\n\\t\\n\\n\\n\\n\\t\\n\\tEmployee wellness program & Employee Assistance Program (EAP) \\n\\t\\n\\n\\n\\n\\t\\n\\tHouston, TX is one of the most affordable cities in the nation with no state or city income tax. \\n\\t\\n\\n\\n\\nAlley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 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We encourage people of all backgrounds to apply. \\n\",\"experienceRequirements\":\"REQUIREMENTS (SKILLS and KNOWLEDGE)\\n\\n\\n\\t\\n\\tBachelor's degree or equivalent combination of education and experience. \\n\\t\\n\\n\\n\\n\\t\\n\\t5-7 years of demonstrated leadership experience in ticket office management, preferably in a performing arts environment. \\n\\t\\n\\n\\n\\n\\t\\n\\tHigh-level experience with the Tessitura database or working knowledge of relational database applications. \\n\\t\\n\\n\\n\\n\\t\\n\\tExperience with selling individual tickets, fixed seat subscriptions, partial subscription packages, flexible passes, memberships, and/or other subscription models. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to work in a fast-paced, energized and quickly changing environment. \\n\\t\\n\\n\\n\\n\\t\\n\\tA proactive approach to problem-solving with strong decision-making skills. \\n\\t\\n\\n\\n\\n\\t\\n\\tDetail oriented, able to prioritize efficiently and multi-task. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to be self-directed and take initiative. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to maintain confidential information. \\n\\t\\n\\n\\n\\n\\t\\n\\tExcellent verbal and written communications skills. \\n\\t\\n\\n\\n\\n\\t\\n\\tExhibits a positive attitude with good communication and interpersonal skills. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to lead and manage a team of ticket office and front-of house professionals to ensure both short- and long-term goals and objectives are met. \\n\\t \\n\\t\\n\\n\\nPHYSICAL REQUIREMENTS/WORKING CONDITIONS\\n\\n\\n\\t\\n\\tProlonged periods of sitting at a desk and working on a computer. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to lift and move 25 lbs. \\n\\t\\n\\n\\n\\n\\t\\n\\tMust be comfortable working in a fast-paced environment where directions and priorities can change rapidly. \\n\\t\\n\\n\\n\\n\\t\\n\\tThe position requires flexibility to be available for weekends, holidays, and evening work hours as performance schedule and events dictate. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to work in a multi-tasking and public environment with frequent interruptions. \\n\\t\\n\\n\\n\\n\\t\\n\\tAbility to be tactful under stress, use good judgment, and lead a team successfully. \\n\\t\\n\\n\\n \\n\\nBENEFITS & PERKS\\n\\n\\n\\t\\n\\tMedical, dental and vision insurance \\n\\t\\n\\n\\n\\n\\t\\n\\tPaid vacation, floating holiday and sick time \\n\\t\\n\\n\\n\\n\\t\\n\\t401(k) with matching, FSA, HRA (Alley paid deductible) \\n\\t\\n\\n\\n\\n\\t\\n\\tFree and discounted tickets to Alley Theatre performances \\n\\t\\n\\n\\n\\n\\t\\n\\tDiscounted Parking ($4 Bi-weekly) \\n\\t\\n\\n\\n\\n\\t\\n\\tDiscounted gym membership \\n\\t\\n\\n\\n\\n\\t\\n\\tEmployee wellness program & Employee Assistance Program (EAP) \\n\\t\\n\\n\\n\\n\\t\\n\\tHouston, TX is one of the most affordable cities in the nation with no state or city income tax. \\n\\t\\n\\n\\n\\nAlley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]. \\n\\nThe Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable local, state, or federal law. We encourage people of all backgrounds to apply. \\n\",\"validThrough\":\"-0001-11-30\"}",
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style=\"font-family:Arial,Helvetica,sans-serif\">Medical, dental and vision insurance </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Paid vacation, floating holiday and sick time </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">401(k) with matching, FSA, HRA (Alley paid deductible) </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Free and discounted tickets to Alley Theatre performances </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Discounted Parking ($4 Bi-weekly) </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Discounted gym membership </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Employee wellness program & Employee Assistance Program (EAP) </span></p>\n\t</li>\n</ul>\n\n<ul>\n\t<li>\n\t<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Houston, TX is one of the most affordable cities in the nation with no state or city income tax. </span></p>\n\t</li>\n</ul>\n\n<p style=\"text-align:justify\"><br />\nAlley Theatre is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at <a href=\"mailto:[email protected]\">[email protected]</a>. </p>\n\n<p style=\"text-align:justify\"><em>The Alley Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable local, state, or federal law. We encourage people of all backgrounds to apply. </em></p>\n",
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"detail_meta": {
"url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/412638",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 48156
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/a72403fb530a3722f81809cfcbe846b3c7121458?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/d27f403b-4e98-4e8e-810c-e3d158244d28JSONGET https://api.bluedoor.sh/job-postings/v1/sources/944d5f48-d3d1-487b-8629-ece0cb2dfb2eJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/a72403fb530a3722f81809cfcbe846b3c7121458/eventsJSON