Manager of Operations

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    "description": "<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><strong>POSITION SUMMARY</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">The Manager of Operations role supports the Managing Director and center leadership team by coordinating administrative processes related to rentals, events, and day-to-day operations at the Major Owens Community Center.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">This role includes supporting the Managing Director in the maintenance, vendor, and security teams while fostering collaborative partnerships with other departments, property managers, and building partners on site.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">The Manager of Operations plays a key support role across teams by maintaining accurate records, assisting with scheduling, and facilitating communication between clients, vendors, and internal staff.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">This position is detail-oriented, highly organized, and responsive in a fast-paced, multi-stakeholder environment.</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">This role is in-person 5 days/week (Tuesday &ndash; Saturday). This role requires schedule flexibility, including evenings and weekends, based on center needs and events. </span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><strong>CORE RESPONSIBILITIES</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><strong>Administrative/Operational Support</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Direct oversight of the Rentals Coordinator and the rentals and events business platforms.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Supports event execution, including nights and weekends as needed. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Conduct facility walkthroughs to ensure areas are safe, clean, and meet appropriate standards. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Monitor and analyze operational performance, while identifying areas for improvement by implementing strategies to enhance overall experience for facility visitors. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Assist with the development and tracking of the operational budget, ensuring that resources are used efficiently and costs are kept within budget.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Maintain clear and open communication with the Managing Director and other departmental heads. </span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><strong>Strategic Planning and Process Improvement</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Manage and track status of operational service tickets, repairs, and service updates.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Conduct regular team meetings to inform staff about upcoming events and adjustments within the facility. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Serve as primary point of contact for all external vendors, contractors, and service providers.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Assist in the development and implementation of long-term operational strategies to improve overall operational efficiency, customer experience, and sustainability.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\">Consistently review operational workflows and identify opportunities for process improvement to enhance service delivery. </span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Aptos,sans-serif\"><strong>Manager on Duty</strong></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Serves as Manager on Duty, as assigned.</span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Aptos&quot;,sans-serif\">Acts as on-site point of contact for operational issues and escalation when a manager or senior leader is not on-site.</span></span></span></li>\n</ul>\n",
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