Support Manager (m/f/d)

{
  "content_hash": "669773335494527da1357d1e8ecd333b0b9d22642c4d82e969b001d2b5b4f0c9",
  "source_hash": "8d879f02c23c0575ff3ff7d51623cf4847f3010b78bb73823cd2982f31ceb441",
  "last_changed_at": "2026-06-19T08:00:06.598Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bad Hersfeld (hybrid)",
    "city": null,
    "region": null,
    "country": "Bad Hersfeld (hybrid)",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-19T08:00:06.593Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Bad Hersfeld (hybrid)",
      "city": null,
      "region": null,
      "country": "Bad Hersfeld (hybrid)",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Bad Hersfeld (hybrid)"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "id": "2641752",
  "name": "Support Manager (m/f/d)",
  "office": "Bad Hersfeld (hybrid)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-19T16:59:46+00:00",
  "seniority": "experienced",
  "department": "Product Engineering",
  "occupation": "technical_customer_service",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "This is what we have in store for you:",
      "value": "<ul style=\"border:0px solid;color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Your Equipment:</strong> Choose between a MacBook or Surface</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Flexible Work:</strong> Option for remote work within a flexible 38-hour week</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Ergonomic Workspace:</strong> Height-adjustable desk</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Individual Support:</strong> Customized mentoring and regular feedback</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Drinks & Snacks:</strong> Available at all times</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Exceptional Team Spirit:</strong> Professionalism meets fun—experience New Work with us</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Secure Position:</strong> In a crisis-proof, innovative, and growth-oriented company</li><li style=\"border:0px solid;margin:0px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Further Benefits:</strong> Subsidy for company pension scheme and occupational disability insurance, team events, open work culture, and room for personal initiatives</li><li style=\"border:0px solid;margin:0px;\">And much <a target=\"_blank\" style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;\" href=\"https://p36.io/unternehmen/karriere/?lang=de\" rel=\"noreferrer noopener\">more</a>...</li></ul>"
    },
    {
      "name": "Your job:",
      "value": "<div><p>Do you spot challenges before they become real problems? Do you see support as more than just working through tickets — as a chance to create structure, improve processes, and deliver lasting solutions? Are you excited to take ownership in a growing SaaS company and use AI tools to work smarter? Then we’d love to hear from you.</p></div><div><ul><li>You are the main point of contact for support topics in the <strong>UDI space</strong></li><li>You manage incoming requests in a structured way, set the right priorities, and ensure reliable follow-up</li><li>You assess requests and error patterns carefully, resolve issues independently where possible, or route them through the right dispatching process to the appropriate internal teams</li><li>You make sure tickets are handled transparently, tracked properly, and closed reliably</li><li>You keep <strong>SLA requirements</strong> in view and make sure customer-specific expectations are taken into account</li><li>You work closely with colleagues across Consulting, Product, and Tech to create sustainable solutions</li><li>You identify recurring support cases early, turn them into improvement opportunities, and provide structured feedback to Product and Consulting</li><li>You document solutions, best practices, and relevant knowledge in a practical <strong>knowledge base</strong>, helping to build scalable processes</li><li>You use <strong>AI tools</strong> where they create real value — for example in documentation, analysis, knowledge sharing, or making workflows more efficient</li></ul></div>"
    },
    {
      "name": "Your profile:",
      "value": "<ul><li>You bring experience in <strong>technical support, application support, support operations, or customer service with a technical focus</strong> in a SaaS-related environment</li><li>You have a technical background, for example through training in <strong>application development</strong>, or comparable hands-on experience</li><li>You understand how software systems work and can assess requests, error patterns, and bugs in a structured way</li><li>You work in an organized and reliable way, with a strong attention to quality</li><li>Clear communication, acting appropriately for different audiences, working proactively, and keeping track of multiple topics at the same time come naturally to you</li><li>You are fluent in <strong>German and English</strong> and are excited to integrate <strong>AI tools</strong> actively and meaningfully into your daily work</li></ul>"
    },
    {
      "name": "Are you passionate? Then apply now!",
      "value": "<span style=\"color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Do you have questions about applying? Then get in touch with our Central Service Lead Virginia by phone on +49 (160) 92722078, by </span><a href=\"mailto:[email protected]\" style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">E-Mail</strong></a><span style=\"color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> or on </span><a target=\"_blank\" title=\"https://www.linkedin.com/in/virginia-hildebrand-b59380209/\" href=\"https://www.linkedin.com/in/virginia-hildebrand-b59380209/\" style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" rel=\"noreferrer noopener\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\"><u>LinkedIn</u></strong></a><span style=\"color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">.</span><br style=\"border:0px solid;margin:0px;color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><p style=\"border:0px solid;margin:0px;color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\">Would you like to learn more about us? Then click here: <a target=\"_blank\" href=\"https://p36.io/company/career/\" style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;\" rel=\"noreferrer noopener\">Career at p36</a></p><span style=\"color:rgb(31,31,31);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">We look forward to getting to know you!</span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Professionals"
}