Intake & Outreach Manager (Registered Nurse)

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  "source_hash": "70e90fe0176dec316c9bcbacf5e9b4bfd72b5752ac98b0b4b6533a148f88bb27",
  "last_changed_at": "2026-05-29T07:02:53.472Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "San Leandro, CA",
    "city": "San Leandro",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 145600,
  "salary_min": 135000,
  "inferred_at": "2026-06-06T07:56:09.059Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "San Leandro, CA",
      "city": "San Leandro",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Essential Job Functions",
      "content": "<h3>People management &amp; team leadership</h3>\n\n<li>Supervise, coach, and develop Intake Coordinator(s) and related intake support staff (as applicable); set clear expectations, provide feedback, and support professional growth.</li>\n<li>Coordinate intake team staffing, coverage, and workload balancing to ensure timely response to referrals and completion of enrollment milestones.</li>\n<li>Establish and maintain standard work, training, and job aids for intake workflows; onboard new team members as the program scales.</li>\n<li>Partner with PACE leadership to define intake staffing model and hiring needs over time.</li>\n\n<h3>Referral management &amp; pre-enrollment clinical coordination</h3>\n\n<li>Receive, triage, and track referrals in collaboration with intake/enrollment staff; ensure referral completeness and prioritize based on acuity and program capacity.</li>\n<li>Conduct or coordinate initial clinical screening (phone/in-person) to confirm appropriateness for PACE and identify immediate risks or care needs.</li>\n<li>Obtain and review relevant clinical records (hospital/SNF notes, medication lists, problem lists, recent labs/imaging as applicable) to support eligibility determination and IDT review.</li>\n<li>Coordinate scheduling and completion of required pre-enrollment assessments (e.g., nursing assessment, social work, PT/OT, nutrition, behavioral health as applicable) and ensure timely follow-up on outstanding items.</li>\n<li>Conduct home visits as needed to assess initial level of care needs, functional status, and home safety/barriers.</li>\n<li>Complete level of care (LOC) assessments.</li>\n\n<h3>Eligibility support &amp; enrollment readiness</h3>\n\n<li>Partner with eligibility/enrollment staff to support Medi-Cal/Medicare eligibility workflows and provide clinical clarification when needed.</li>\n<li>Prepare clinical summaries for IDT intake review and enrollment decisions, including risk flags, functional status, and care needs.</li>\n<li>Ensure required consents, releases of information (ROI), and participant/caregiver education are completed and documented.</li>\n<li>Support participant and caregiver understanding of the PACE model of care and what enrollment entails (services, center-based care, 24/7 coverage, PCP assignment, pharmacy, transportation, etc.).</li>\n\n<h3>Documentation, compliance, and audit readiness</h3>\n\n<li>Maintain accurate, timely, and complete intake documentation in the EHR/CRM per internal policy and CMS/DHCS requirements.</li>\n<li>Track intake timelines and required elements to ensure compliance with program standards, including IDT involvement and documentation of enrollment decisions.</li>\n<li>Support readiness for audits/site visits by maintaining well-organized intake files and evidence of required processes.</li>\n<li>Maintain current knowledge of and adhere to Medicare/PACE prohibited marketing practices and applicable outreach/marketing guidance.</li>\n\n<h3>Operations, performance, and continuous improvement</h3>\n\n<li>Own intake pipeline visibility and performance reporting (e.g., referral volume, cycle time to screening, cycle time to IDT decision, conversion rate); identify trends and lead improvement actions.</li>\n<li>Facilitate regular intake huddles with the intake team and cross-functional partners (eligibility/enrollment, social work, therapies, clinic) to resolve bottlenecks and ensure smooth handoffs.</li>\n<li>Identify and escalate operational risks (capacity constraints, high-risk referrals, documentation gaps) to clinical/operations leadership.</li>\n\n<h3>Care transition into PACE</h3>\n\n<li>Coordinate handoff from intake to ongoing care teams upon enrollment, including communication of clinical risks, pending needs, and initial care plan priorities.</li>\n<li>Ensure initial appointment scheduling (PCP visit, nursing follow-up, therapies) is aligned with participant needs and center capacity.</li>\n<li>Coordinate initial medication reconciliation and pharmacy setup in partnership with clinic nursing/pharmacy partners.</li>\n\n<h3>Relationship management &amp; community outreach support</h3>\n\n<li>Build and maintain relationships with key referral sources (health systems, SNFs, community providers, social services, CBOs) to facilitate high-quality referrals and clear expectations.</li>\n<li>Provide clinical education to referral partners about PACE appropriateness criteria and the intake/enrollment workflow.</li>\n<li>Closely track referral data and partner with PACE leadership to identify trends, bottlenecks, and improvement opportunities.</li>\n\n"
    },
    {
      "text": "Minimum Qualifications",
      "content": "<div>\n\n<li>Active California RN license in good standing.</li>\n<li>2+ years of clinical nursing experience (geriatrics, primary care, home health, SNF, hospital case management, or similar).</li>\n<li>1+ year of experience leading, training, or supervising staff (formal or informal).</li>\n<li>Strong assessment, triage, and care coordination skills.</li>\n<li>Experience communicating with older adults and caregivers across diverse backgrounds; commitment to person-centered, culturally responsive care.</li>\n<li>Proficiency with documentation systems (EHR/CRM) and strong organizational skills.</li>\n<li>Current BLS certification (or ability to obtain within an established timeframe).</li>\n<li>Valid driver’s license and ability to travel for home visits (as required).</li>\n<li><strong>Languages: </strong>Ability to speak and/or write in Cantonese and/or Mandarin.&nbsp;</li>\n\n<div>\n<h3>Core competencies</h3>\n\n<li>Excellent communication (verbal/written) and follow-through</li>\n<li>Ability to manage multiple intakes simultaneously with strong prioritization</li>\n<li>Comfort navigating ambiguity in a startup environment and improving processes</li>\n<li>Strong attention to detail and compliance mindset</li>\n<li>Collaborative, service-oriented approach with IDT partner</li>\n\n</div>\n</div>"
    },
    {
      "text": "Preferred Qualifications",
      "content": "<div>\n\n<li>Experience with PACE, managed care, complex care management, or transitions of care.</li>\n<li>Experience working in interdisciplinary teams.</li>\n<li>Bilingual capacity relevant to AHS participant population</li>\n<li>Collaborative, service-oriented approach with IDT partners</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1776794756346,
  "updatedAt": null,
  "categories": {
    "team": "SpringLight PACE",
    "location": "San Leandro, CA",
    "commitment": "Full-time",
    "department": "Clinical & Program Services",
    "allLocations": [
      "San Leandro, CA"
    ]
  },
  "salaryRange": {
    "max": 145600,
    "min": 135000,
    "currency": "USD",
    "interval": "per-year-salary"
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  "workplaceType": "onsite"
}