Patient Access Rep-Westmoreland

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    "requisitionDescription": "<div><div><div><div><div><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Job Summary</span></strong><span style='font-family:\"Calibri\",sans-serif;'>: This position plays an important function in the health care delivery system and is the first point where contact is made personally or by telephone. The receptionist will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential prior to treatment.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Job Duties</span></strong><span style='font-family:\"Calibri\",sans-serif;'>:</span></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;'>Opening and closing of the health center per shift requirements.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Answer all incoming calls and route them to the appropriate staff.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Register all patients per registration protocols and collect all documentation. &nbsp;Accurately record documentation and demographic information in billing software.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Generate an encounter for each patient.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Review and verify patient coverage of insurance or other programs and computes the charges to be paid by the patient.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Collect deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Enter updated demographic data and forms required for the patient visit into EHR.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Follow up on &ldquo;no show&rdquo; patients on a daily basis.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Communicate patient&rsquo;s problem/complaint to the office coordinator or Operations team.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Open and distribute mail, faxes, and other correspondence related to patient care.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Copy and distribute medical records with proper documentation for release of records.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Proactively address needs of the patients and families through the concept of population management.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Effectively communicate with all patients with specific attention to the vulnerable patient population.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Actively participate in the medical home care team which is comprised of clinical and non-clinical staff working together towards a common goal: delivering quality care to our patients.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Communicate and coordinate effectively with all members of the care team.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Provide self management support in the form of patient coaching and motivational interviewing when appropriate.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Acknowledges the importance of a team approach when providing patient care.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Schedule referrals as required.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Obtain prior authorization for procedures as required by various insurance plans.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Process daily batch and reconcile deposits as needed.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Maintain compliance with the organization&rsquo;s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Maintain a clean environment for patients and staff. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Perform other duties as assigned.</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Working Conditions</span></strong><span style='font-family:\"Calibri\",sans-serif;'>:</span></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;'>Position requires manual dexterity for operating standard office equipment.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Hearing must be within range of normal human conversation.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Position functions within a normal office environment.</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri\",sans-serif;'>Qualifications</span></strong><span style='font-family:\"Calibri\",sans-serif;'>:</span></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Calibri\",sans-serif;'>High school graduate/GED.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to relate to patients, through familiarity with medical terminology and triage procedure.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Good organization and ability to multitask.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Friendly personality with the desire to work with the public.&nbsp;</span></li></ul><p><br></p></div></div></div></div></div>\n<br/>Monday-Thursday 9:30am-6:00pm<br/>Friday 8:30am-5:00pm ",
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