ECM Care Coordinator

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    "url": "https://illuminationfoundation.applytojob.com/apply/jobs/details/yv6v2jNHpE?&",
    "heading": "ECM Care Coordinator",
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    "description_html": "<h2><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b><i>“Every person deserves compassion, dignity, and the safety of a place to call home.”</i></b></span></span></h2><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><i>Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.</i></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Description</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Care Coordinator is a site-based, client-facing role within Care Management, responsible for identifying, engaging, assessing, enrolling, and advocating for specific populations on a regular basis. This individual serves as the primary point of contact for clients who are intermittently housed with Illumination Health + Home. The Care Coordinator establishes strong relationships with clients to support their engagement in medical care, behavioral health services, and social support systems.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role adopts a holistic, non-clinical approach, emphasizing adherence to evidence-based practices, understanding client and service barriers, and considering social determinants of health. The Care Coordinator facilitates appropriate coordination of services for targeted populations, assisting clients in navigating healthcare systems, promoting preventative care, and collaborating closely with the client’s Care Team.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The pay range for this position is <strong>$24- $26 an hour</strong><br>The schedule for this position is <strong>Monday - Friday, 8:30am to 5:00pm</strong></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Responsibilities<br><br>Client needs:</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide comprehensive case management by assessing client needs, developing individualized treatment plans, monitoring progress, supporting clients, making appropriate referrals, and conducting follow-up on weekly goals and action steps.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Complete care plans and maintain accurate documentation within Electronic Health Records (EHR) and client databases (e.g., HMIS, Champ, or Health Plan programs, if applicable) using SMART format where appropriate.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Collaborate with other departments by attending weekly meetings to evaluate program effectiveness, discuss client progress, and develop strategies to meet clients' needs and enhance treatment plans.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Connect clients to resources that support their psychosocial and daily needs, including healthcare, nutritional assistance, hygiene supplies, and referrals to transitional or permanent supportive housing and other relevant service providers, such as primary care physicians, and healthcare teams.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Perform crisis intervention as necessary.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Establish and maintain confidential case files for all participants and review required statistical reports for program management and evaluation purposes.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Maintain communication with external agencies involved in client care.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Promote awareness and understanding of monthly health promotion topics and materials.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Accompany clients to medical appointments and coordinate transportation as needed.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage a caseload of up to 30-35 ECM members, unless instructed otherwise by senior management within policy guidelines. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare for and participate in individual and group supervision sessions. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Submit daily End of Shift (EOS) reports to document performance metrics. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Compile and submit monthly tally sheets.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Outreach clients when applicable.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Documentation:</strong> </span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Responsible for accurately recording all client interactions and content updates within Illumination Health + Home’s Electronic Medical Record (EMR), in accordance with organizational standards and contractual obligations. Responsibilities include: </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Progressively documenting all aspects of the client’s care plan, including achieved goals and upcoming objectives </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Recording engagement levels, such as the frequency and duration of client encounters · Documenting evaluative client case details that inform decisions regarding referrals to alternative resources </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Recording obtained client documentation, including vitals, insurance cards, SSI award letters, and other relevant records </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Noting client disengagement and reintegration activities </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Maintaining awareness of services offered by other providers in the network </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Upholding strict confidentiality in compliance with agency policies </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Managing client information, scheduling, files, and documentation materials </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Tracking attendance at medical appointments and patient navigation sessions, and initiating outreach or follow-up procedures for missed appointments as necessary</span></span></li></ul><br><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Mission Support:</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Uphold and exemplify Illumination Health + Home’s mission and core values through respectful and harmonious interactions with colleagues and management.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Demonstrate the ability to quickly learn new skills and procedures, approaching changes with a positive and adaptable attitude. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Contribute positively to the organization by being a dependable team member and showing respect to clients and all workplace stakeholders. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Act with integrity, transparency, accountability, respect, and responsibility in all professional activities. Consistently display enthusiasm and dedication in representing Illumination Health + Home. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Maintain openness, honesty, and accountability in interactions with colleagues, volunteers, donors, and others associated with the organization. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Always protect the confidentiality of sensitive work-related information and materials. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Take personal responsibility and ownership for the performance of assigned duties. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Provide support to volunteers as needed, including supervision responsibilities when applicable.</span></span><br> </li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Expectations:</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Knowledge and application of HIPAA regulations</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Proficient understanding and utilization of Illumination Health + Home’s Electronic Medical Records system</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Professional and discreet communication with all current and prospective clients</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Adherence to Illumination Health + Home’s safety policies and procedures</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Comprehensive knowledge of and ability to utilize peripheral services necessary to effectively address client needs</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Continued sensitivity to and awareness of cultural and linguistic diversity</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Honesty, transparency, and professionalism in all client interactions and engagement efforts</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Familiarity with Illumination Foundation’s models of care, including harm reduction and social</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">determinants of health</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Proactive efforts to connect unhoused clients with available resources</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Experience working with individuals involved with legal or justice systems </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaboration with other onsite and offsite departments</span></span></li></ul><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Preferred Experience/Minimum Qualifications</strong></span></span></p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required:</span></span><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in homeless services, case management, and mental health support</span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Possessing a valid California driver's license required to operate the company's vehicle to travel to multiple locations on occasions with clients.</span></span></p></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Preferred:</span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor’s degree in Social Services, Healthcare, or a related field; or equivalent combination of training and experience.</span></span></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.)</span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At least 1 year experience working with at risk/unhoused individuals </span></span></p></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of resources available in corresponding counties</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bilingual in English and Spanish</span></span><br> </li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Benefits</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dental and Vision Insurance</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Life, AD&D and LTD Insurance funded 100% by Health + Home</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee Assistance Program</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional Development Reimbursement</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">401K with Company Matching</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days vacation PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">6 days sick PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days holiday PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</span></span></li></ul>",
    "description_text": "“Every person deserves compassion, dignity, and the safety of a place to call home.”\n Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.\n Job Description\n The Care Coordinator is a site-based, client-facing role within Care Management, responsible for identifying, engaging, assessing, enrolling, and advocating for specific populations on a regular basis. This individual serves as the primary point of contact for clients who are intermittently housed with Illumination Health + Home. The Care Coordinator establishes strong relationships with clients to support their engagement in medical care, behavioral health services, and social support systems.\n This role adopts a holistic, non-clinical approach, emphasizing adherence to evidence-based practices, understanding client and service barriers, and considering social determinants of health. The Care Coordinator facilitates appropriate coordination of services for targeted populations, assisting clients in navigating healthcare systems, promoting preventative care, and collaborating closely with the client’s Care Team.\n The pay range for this position is $24- $26 an hour\nThe schedule for this position is Monday - Friday, 8:30am to 5:00pm\n Responsibilities\nClient needs:\n Provide comprehensive case management by assessing client needs, developing individualized treatment plans, monitoring progress, supporting clients, making appropriate referrals, and conducting follow-up on weekly goals and action steps.\n  Complete care plans and maintain accurate documentation within Electronic Health Records (EHR) and client databases (e.g., HMIS, Champ, or Health Plan programs, if applicable) using SMART format where appropriate.\n  Collaborate with other departments by attending weekly meetings to evaluate program effectiveness, discuss client progress, and develop strategies to meet clients' needs and enhance treatment plans.\n  Connect clients to resources that support their psychosocial and daily needs, including healthcare, nutritional assistance, hygiene supplies, and referrals to transitional or permanent supportive housing and other relevant service providers, such as primary care physicians, and healthcare teams.\n  Perform crisis intervention as necessary.\n  Establish and maintain confidential case files for all participants and review required statistical reports for program management and evaluation purposes.\n  Maintain communication with external agencies involved in client care.\n  Promote awareness and understanding of monthly health promotion topics and materials.\n  Accompany clients to medical appointments and coordinate transportation as needed.\n Manage a caseload of up to 30-35 ECM members, unless instructed otherwise by senior management within policy guidelines.\n Prepare for and participate in individual and group supervision sessions.\n Submit daily End of Shift (EOS) reports to document performance metrics.\n Compile and submit monthly tally sheets.\n Outreach clients when applicable.\n Documentation:    Responsible for accurately recording all client interactions and content updates within Illumination Health + Home’s Electronic Medical Record (EMR), in accordance with organizational standards and contractual obligations. Responsibilities include:\n  Progressively documenting all aspects of the client’s care plan, including achieved goals and upcoming objectives\n  Recording engagement levels, such as the frequency and duration of client encounters · Documenting evaluative client case details that inform decisions regarding referrals to alternative resources\n  Recording obtained client documentation, including vitals, insurance cards, SSI award letters, and other relevant records\n  Noting client disengagement and reintegration activities\n  Maintaining awareness of services offered by other providers in the network\n  Upholding strict confidentiality in compliance with agency policies\n  Managing client information, scheduling, files, and documentation materials\n  Tracking attendance at medical appointments and patient navigation sessions, and initiating outreach or follow-up procedures for missed appointments as necessary\n Mission Support:  Uphold and exemplify Illumination Health + Home’s mission and core values through respectful and harmonious interactions with colleagues and management.\n  Demonstrate the ability to quickly learn new skills and procedures, approaching changes with a positive and adaptable attitude.\n Contribute positively to the organization by being a dependable team member and showing respect to clients and all workplace stakeholders.\n  Act with integrity, transparency, accountability, respect, and responsibility in all professional activities. Consistently display enthusiasm and dedication in representing Illumination Health + Home.\n  Maintain openness, honesty, and accountability in interactions with colleagues, volunteers, donors, and others associated with the organization.\n  Always protect the confidentiality of sensitive work-related information and materials.\n  Take personal responsibility and ownership for the performance of assigned duties.\n  Provide support to volunteers as needed, including supervision responsibilities when applicable.\n Expectations:\n  Knowledge and application of HIPAA regulations\n  Proficient understanding and utilization of Illumination Health + Home’s Electronic Medical Records system\n  Professional and discreet communication with all current and prospective clients\n  Adherence to Illumination Health + Home’s safety policies and procedures\n  Comprehensive knowledge of and ability to utilize peripheral services necessary to effectively address client needs\n  Continued sensitivity to and awareness of cultural and linguistic diversity\n  Honesty, transparency, and professionalism in all client interactions and engagement efforts\n  Familiarity with Illumination Foundation’s models of care, including harm reduction and social\n determinants of health\n  Proactive efforts to connect unhoused clients with available resources\n  Experience working with individuals involved with legal or justice systems\n Collaboration with other onsite and offsite departments\n Preferred Experience/Minimum Qualifications\n Required: Experience in homeless services, case management, and mental health support\n Possessing a valid California driver's license required to operate the company's vehicle to travel to multiple locations on occasions with clients.\n Preferred:\n Bachelor’s degree in Social Services, Healthcare, or a related field; or equivalent combination of training and experience.\n Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.)\n At least 1 year experience working with at risk/unhoused individuals\n Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions.\n Knowledge of resources available in corresponding counties\n Bilingual in English and Spanish\n Benefits\n Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan\n Dental and Vision Insurance\n Life, AD&D and LTD Insurance funded 100% by Health + Home\n Employee Assistance Program\n Professional Development Reimbursement\n 401K with Company Matching\n 10 days vacation PTO/year\n 6 days sick PTO/year\n 10 days holiday PTO/year\n Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans",
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      "datePosted": "2026-06-12",
      "description": "<h2><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b><i>“Every person deserves compassion, dignity, and the safety of a place to call home.”</i></b></span></span></h2><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><i>Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.</i></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Description</strong></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Care Coordinator is a site-based, client-facing role within Care Management, responsible for identifying, engaging, assessing, enrolling, and advocating for specific populations on a regular basis. This individual serves as the primary point of contact for clients who are intermittently housed with Illumination Health + Home. The Care Coordinator establishes strong relationships with clients to support their engagement in medical care, behavioral health services, and social support systems.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">This role adopts a holistic, non-clinical approach, emphasizing adherence to evidence-based practices, understanding client and service barriers, and considering social determinants of health. The Care Coordinator facilitates appropriate coordination of services for targeted populations, assisting clients in navigating healthcare systems, promoting preventative care, and collaborating closely with the client’s Care Team.</span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The pay range for this position is <strong>$24- $26 an hour</strong><br>The schedule for this position is <strong>Monday - Friday, 8:30am to 5:00pm</strong></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Responsibilities<br><br>Client needs:</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide comprehensive case management by assessing client needs, developing individualized treatment plans, monitoring progress, supporting clients, making appropriate referrals, and conducting follow-up on weekly goals and action steps.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Complete care plans and maintain accurate documentation within Electronic Health Records (EHR) and client databases (e.g., HMIS, Champ, or Health Plan programs, if applicable) using SMART format where appropriate.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Collaborate with other departments by attending weekly meetings to evaluate program effectiveness, discuss client progress, and develop strategies to meet clients' needs and enhance treatment plans.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Connect clients to resources that support their psychosocial and daily needs, including healthcare, nutritional assistance, hygiene supplies, and referrals to transitional or permanent supportive housing and other relevant service providers, such as primary care physicians, and healthcare teams.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Perform crisis intervention as necessary.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Establish and maintain confidential case files for all participants and review required statistical reports for program management and evaluation purposes.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Maintain communication with external agencies involved in client care.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Promote awareness and understanding of monthly health promotion topics and materials.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Accompany clients to medical appointments and coordinate transportation as needed.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manage a caseload of up to 30-35 ECM members, unless instructed otherwise by senior management within policy guidelines. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare for and participate in individual and group supervision sessions. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Submit daily End of Shift (EOS) reports to document performance metrics. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Compile and submit monthly tally sheets.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Outreach clients when applicable.</span></span></li></ul><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Documentation:</strong> </span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Responsible for accurately recording all client interactions and content updates within Illumination Health + Home’s Electronic Medical Record (EMR), in accordance with organizational standards and contractual obligations. Responsibilities include: </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Progressively documenting all aspects of the client’s care plan, including achieved goals and upcoming objectives </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Recording engagement levels, such as the frequency and duration of client encounters · Documenting evaluative client case details that inform decisions regarding referrals to alternative resources </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Recording obtained client documentation, including vitals, insurance cards, SSI award letters, and other relevant records </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Noting client disengagement and reintegration activities </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Maintaining awareness of services offered by other providers in the network </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Upholding strict confidentiality in compliance with agency policies </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Managing client information, scheduling, files, and documentation materials </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Tracking attendance at medical appointments and patient navigation sessions, and initiating outreach or follow-up procedures for missed appointments as necessary</span></span></li></ul><br><br><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Mission Support:</strong></span></span><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Uphold and exemplify Illumination Health + Home’s mission and core values through respectful and harmonious interactions with colleagues and management.</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Demonstrate the ability to quickly learn new skills and procedures, approaching changes with a positive and adaptable attitude. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Contribute positively to the organization by being a dependable team member and showing respect to clients and all workplace stakeholders. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Act with integrity, transparency, accountability, respect, and responsibility in all professional activities. Consistently display enthusiasm and dedication in representing Illumination Health + Home. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Maintain openness, honesty, and accountability in interactions with colleagues, volunteers, donors, and others associated with the organization. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Always protect the confidentiality of sensitive work-related information and materials. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Take personal responsibility and ownership for the performance of assigned duties. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Provide support to volunteers as needed, including supervision responsibilities when applicable.</span></span><br> </li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Expectations:</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Knowledge and application of HIPAA regulations</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Proficient understanding and utilization of Illumination Health + Home’s Electronic Medical Records system</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Professional and discreet communication with all current and prospective clients</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Adherence to Illumination Health + Home’s safety policies and procedures</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Comprehensive knowledge of and ability to utilize peripheral services necessary to effectively address client needs</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Continued sensitivity to and awareness of cultural and linguistic diversity</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Honesty, transparency, and professionalism in all client interactions and engagement efforts</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Familiarity with Illumination Foundation’s models of care, including harm reduction and social</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">determinants of health</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Proactive efforts to connect unhoused clients with available resources</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Experience working with individuals involved with legal or justice systems </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaboration with other onsite and offsite departments</span></span></li></ul><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Preferred Experience/Minimum Qualifications</strong></span></span></p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required:</span></span><ul><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in homeless services, case management, and mental health support</span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Possessing a valid California driver's license required to operate the company's vehicle to travel to multiple locations on occasions with clients.</span></span></p></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Preferred:</span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor’s degree in Social Services, Healthcare, or a related field; or equivalent combination of training and experience.</span></span></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.)</span></span></p></li><li><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At least 1 year experience working with at risk/unhoused individuals </span></span></p></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions. </span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of resources available in corresponding counties</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bilingual in English and Spanish</span></span><br> </li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Benefits</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dental and Vision Insurance</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Life, AD&D and LTD Insurance funded 100% by Health + Home</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee Assistance Program</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional Development Reimbursement</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">401K with Company Matching</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days vacation PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">6 days sick PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 days holiday PTO/year</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans</span></span></li></ul>",
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