Senior IT Support Analyst

About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue About the Role We’re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution — you’ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows. You’ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience. If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you. Own the Employee IT Experience Provide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration tools Serve as an escalation point for complex or high-impact issues Ensure fast, thoughtful resolution of tickets with a strong customer experience mindset Support remote and hybrid employees across time zones Build & Scale Systems Improve onboarding/offboarding workflows and automate where possible Manage identity and access (Okta/Google Workspace/Full Stack) Administer endpoint management (Iru, Jumpcloud. etc.) Optimize SaaS management and license provisioning Identify repetitive issues and implement scalable solutions Drive Process & Security Improvements Create and maintain documentation and internal knowledge bases Partner with Security on device compliance, access controls, and audits Help implement new tools and systems as the company grows Participate in incident response when needed Be a Cross-Functional Partner Work closely with People Ops, Finance, Security, and Engineering Help evaluate and roll out new productivity tools Provide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.) You Have 5+ years of IT support experience, ideally in a startup or high-growth environment Experience supporting both macOS and Windows (macOS-heavy preferred) Hands-on experience with: Google Workspace Slack Okta or other IAM platforms Endpoint management tools (Jamf, Intune, Kandji, etc.) ITSM systems (Jira, Linear, ServiceNow, etc.) Technical Skills Strong troubleshooting skills across hardware, SaaS, networking basics, and identity Experience with SaaS administration and lifecycle management Basic scripting or automation skills (PowerShell, Bash, or similar) preferred Comfortable working in cloud-first environments Mindset Builder mentality — you improve things instead of working around them Highly organized and documentation-driven Bias toward action and ownership Comfortable with ambiguity and rapid change Strong communicator who can translate technical concepts to non-technical audiences We Offer Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers .

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