Customer Support Rep

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  "source_hash": "4ea48b691118503d80a5e35f3f6433d52b690ba48f0d8b6985718b4376944a5f",
  "last_changed_at": "2026-05-30T05:36:49.128Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Orem, Utah, 84057, United States",
    "city": "Orem",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T19:44:27.935Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Orem, Utah, 84057, United States",
      "city": "Orem",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "146",
    "isRemote": null,
    "location": {
      "city": "Orem",
      "state": "Utah"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18417",
    "locationType": "0",
    "jobOpeningName": "Customer Support Rep",
    "departmentLabel": "Support",
    "employmentStatusLabel": "Regular full-time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Orem",
      "state": "Utah",
      "postalCode": "84057",
      "addressCountry": "United States"
    },
    "datePosted": "2024-05-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: #222222; font-size: 15px\"><span>Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!</span></span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-size: 15px\">SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe! </span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-size: 15px\">Responsibilities</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px\">Provide basic customer support and account maintenance via phone or email</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Scope customers to determine their PCI Self Assessment Questionnaire type</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Help customers navigate and understand the PCI Self Assessment Questionnaire</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-size: 15px\">Required Skills and Experience</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px\">Basic computer skills (i.e. typing, email, web browser)</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Basic understanding of networks and network devices</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Ability to troubleshoot account issues</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Desire to learn and grow</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Excellent written and oral communication skills</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Ability to listen to, comprehend, empathize, and resolve customer’s needs and concerns</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #222222; font-size: 15px\">Preferred Skills and Experience </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px\">Fluent in English and any of the following languages:</span>\n<ul>\n<li><span style=\"color: #222222; font-size: 15px\"><span>Portuguese</span></span></li>\n<li><span style=\"color: #222222; font-size: 15px\"><span>Chinese/Mandarin</span></span></li>\n<li><span style=\"color: #222222; font-size: 15px\"><span>Spanish</span></span></li>\n<li><span style=\"color: #222222; font-size: 15px\"><span>French/Quebecois</span></span></li>\n</ul>\n</li>\n<li>Part-time positions are available upon review</li>\n<li><span style=\"color: #222222; font-size: 15px\">Familiar with PCI-DSS</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Experience working in a Call Center</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Experience dealing in Customer Service</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Familiar with Linux</span></li>\n<li><span style=\"color: #222222; font-size: 15px\">Basic understanding of HTML</span><span style=\"font-size: 15px\"> </span></li>\n</ul>",
    "compensation": "up to $16/HR (DOE), plus performance bonus up to $400 per pay period.",
    "departmentId": "18417",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "4610",
    "jobOpeningName": "Customer Support Rep",
    "departmentLabel": "Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://securitymetrics.bamboohr.com/careers/146",
    "employmentStatusLabel": "Regular full-time"
  }
}