IT Support Specialist

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    "description": "<p><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">The IT Support Specialist assists computer users by answering questions, resolving technical issues, maintaining the school&#39;s software and computer equipment, and facilitating operational procedures by creating and supporting data-driven processes within the school&rsquo;s campus information systems. This position works closely with other members of the Technology Department to ensure each issue is thoroughly resolved and all components are operational.</span></span></p>\n\n<p><br />\n<span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\"><span style=\"color:#006747\"><strong>Essential Duties&nbsp;</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Serve as the first line of response for incoming queries and issues related to laptops, software, and other hardware supporting the school.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Provide prompt response and follow-up to students, faculty, and staff seeking technical assistance through a ticketing system, walk-up, phone, or email.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Manage multiple support tickets concurrently, including troubleshooting technical issues, diagnosing and repairing faults, speaking with students/faculty/staff to quickly identify root causes, and providing timely, accurate customer feedback.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Support the upkeep of the school&rsquo;s 1:1 laptop program.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Build a knowledge base of common support resolutions for users to refer to for help.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Maintain statistics and dashboard reporting of the Help Desk ticketing system.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Perform the necessary imaging of faculty and student laptops and deliver the computers promptly.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Replace and repair necessary parts within the laptop program.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Monitor outstanding problems and devise resolution methods; consult 3rd-party software and hardware vendors for resolution and replacement.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Conduct end-user training on IT capabilities as needed.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Assist other members of the Technology Services Department with requests and projects.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Work across campuses/departments in support of a &ldquo;one school&rdquo; approach to technology support and integration.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Contribute to the daily maintenance and operation of the school&rsquo;s infrastructure.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Promote ethical and responsible use of technology for all school users.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Comply with state, local, and federal laws, rules, and regulations.</span></span></li>\n\t<li><span style=\"font-size:14px\"><span style=\"font-family:Georgia,serif\">Performs other duties as assigned and assists other IT support team members with their work during busy periods.</span></span></li>\n</ul>\n",
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