Customer Service Representative

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    "description": "<p><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\"><strong>Who is CADY?</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation&rsquo;s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY&rsquo;s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.&nbsp;</span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\"><strong>Who are you?&nbsp;</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!&nbsp;</span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\"><strong>Job Summary</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">As a Customer Experience Specialist, you&rsquo;ll be the voice of CADY, supporting schools, students, parents, and our internal studio teams across multiple states. You&rsquo;ll play a critical role in delivering top-tier service and ensuring every customer interaction leaves a lasting impression.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Responsibilities&nbsp;</span></span></p>\n\n<ol>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Assist customers with purchases, retouching, refunds, and order tracking.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Deliver professional, empathetic, and efficient service on every interaction.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Manage multiple tasks&mdash;phone calls, webform tickets, and navigating various internal systems.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Provide basic technical assistance for accessing our Parent Portal.</span></span></li>\n</ol>\n\n<p><br />\n&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Job Requirements&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">High school diploma required; some college or equivalent work experience preferred.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">6 months to 2 years of customer service experience (entry-level welcome!).</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Excellent communication, listening, and problem-solving skills.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Ability to work independently and as part of a team.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Comfortable using Windows, Google Suite, and web-based platforms.</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Must be able to commute to and work on-site at our Alpharetta, GA office.</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p style=\"margin-left:48px; text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">&nbsp;&nbsp;&nbsp;&nbsp;</span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Physical Requirements and Environmental Factors&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Stationary for extended periods</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Extended periods of viewing computer screens&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Verbally communicate with customers and team members&nbsp;&nbsp;</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Moderate noise and other potential sensory stimulants&nbsp; (i.e., business office with computers, phone, and printers, music, and light foot traffic)&nbsp;&nbsp;&nbsp;</span></span></li>\n\t<li><span style=\"font-family:'Helvetica Neue',sans-serif\"><span style=\"color:#000000\">Prioritize information/tasks&nbsp;&nbsp;&nbsp;</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><em>This is a seasonal position, with the season scheduled to conclude on December 12, 2026.</em></p>\n",
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