US Technical Lead

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    "jobOpeningName": "US Technical Lead",
    "departmentLabel": "Field Ops Support - US",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Golden",
      "state": "Colorado",
      "postalCode": "80401",
      "addressCountry": "United States"
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    "datePosted": "2026-03-11",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">About Cyberhawk:</span></span></p>\n<p>Founded in 2008, Cyberhawk™ is the first company in the world to use drones to inspect industrial assets. Cyberhawk’s world-class pilots and inspection engineers complete hundreds of thousands of UAS inspections per year, for 300+ customers across 40 countries.</p>\n<p> </p>\n<p>Today, the Cyberhawk team continues to lead the way in close visual inspections of critical assets, including electrical grids, power generation sites, oil and gas structures and capital-intensive industrial construction projects – while always putting safety at the forefront of our operational excellence.</p>\n<p> </p>\n<p>Using Cyberhawk’s intuitive, cloud-based visualization software platform, iHawk™, we consolidate diverse sources of inspection data to provide a single source of truth for assets at any scale and translate these findings into actions. We are experts at finding defects in critical energy infrastructure which can impact the environment and the communities our customers serve, and we deliver solutions which are critical to our customers’ ability to document capital intensive industrial sites.</p>\n<p> </p>\n<p>Cyberhawk is changing the way our industry has operated for 75 years by empowering our customers to harness the full power of their data and visual assets, both integrating into workflows, and sharing this information across their enterprises. This leads to better decisions, faster, saving our customers hundreds of millions of dollars in the process.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">About the Team:</span></span></p>\n<p>Cyberhawk has delivered significant transmission, distribution, and renewable inspection programs across the United States, primarily focused on drone data capture and digital delivery through iHawk. As the US market matures and customer expectations expand, there is an increasing demand for inspection analysis and reporting delivered directly by Cyberhawk.</p>\n<p> </p>\n<p>To support this shift, we are strengthening in-region technical capability. The US Technical Lead will serve as the primary authority for inspection reporting in the United States, ensuring high-quality, technically sound, and commercially aligned delivery across enterprise utility clients.</p>\n<p> </p>\n<p>This role bridges US Operations, UK Engineering, outsourced inspection partners, and the US Sales team.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">About the Role:</span></span></p>\n<p>The US Technical Lead ensures that:</p>\n<ul>\n<li>Inspection reporting is delivered accurately, consistently, and on time</li>\n<li>Required data formatting and upload standards are defined and communicated to the Operations team prior to project mobilization</li>\n<li>The Operations team is supported as necessary for proper in field capture</li>\n<li>Technical best practices are shared globally</li>\n<li>US customers view Cyberhawk as a trusted engineering partner, not just a data provider</li>\n</ul>\n<p> </p>\n<p>Every employee at Cyberhawk is expected to demonstrate and foster the 5 core values, along with the overarching value of ‘Nae Drama’, that encourage a positive culture within Cyberhawk:</p>\n<ul>\n<li>One Team</li>\n<li>Open and Humble</li>\n<li>Hungry to Grow</li>\n<li>Show up and Have Fun</li>\n<li>Own it And Solve It</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Job Responsibilities:</span></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Technical Authority &amp; Quality Ownership</span></p>\n<ul>\n<li>Define and maintain US inspection standards.</li>\n<li>Ensure consistency in defect classification, reporting methodology, and interpretation.</li>\n<li>Approve final inspection deliverables for major US utility clients.</li>\n<li>Own QC and technical approval workflows across all US reporting.</li>\n<li>Act as escalation point for complex inspection interpretation issues.</li>\n<li>Drive reduction in reporting rework and client comment cycles.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">US T&amp;D Reporting Delivery Oversight</span></p>\n<ul>\n<li>Oversee execution of inspection reporting across:\n<ul>\n<li>US-based inspectors</li>\n<li>UK Engineering team</li>\n<li>Outsourced inspection partners as necessary</li>\n</ul>\n</li>\n<li>Ensure reporting is technically accurate, on time, and aligned with client requirements.</li>\n<li>Lead delivery through:\n<ul>\n<li>iHawk</li>\n<li>Third-party and client platforms (including PG&amp;E systems)</li>\n</ul>\n</li>\n<li>Ensure efficient capture-to-report workflows maximizing profitability.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Department Leadership &amp; Team Development</span></p>\n<ul>\n<li>Lead and manage US-based inspectors and applicable subcontractors, focusing on development, progression, and performance.</li>\n<li>Establish and run regular meetings to ensure alignment, quality control, and continuous improvement.</li>\n<li>Ensure project-specific technical requirements are clearly communicated to inspectors and to operations teams during premobilization.</li>\n<li>Lead recruitment and structured onboarding of US-based inspectors.</li>\n<li>Provide structured training and knowledge transfer to build long-term US inspection capability.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Field Data &amp; Workflow Integration</span></p>\n<ul>\n<li>Define shot sheets and data capture standards for field teams.</li>\n<li>Support field operations to ensure correct inspection data is captured for inspection analysis.</li>\n<li>Define and communicate required data formatting and upload standards for efficient reporting workflow.</li>\n<li>Identify systemic process improvements across the capture-to-report lifecycle.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Customer-Facing Technical Leadership</span></p>\n<ul>\n<li>Serve as senior inspection representative in US client discussions.</li>\n<li>Present inspection findings and methodologies clearly and professionally.</li>\n<li>Advise customers on inspection best practices and reporting improvements.</li>\n<li>Partner with Project Managers to ensure technical deliverables, timelines, and client responsibilities are clearly understood and executed.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Sales &amp; Commercial Partnership</span></p>\n<ul>\n<li>Collaborate with US Sales to:\n<ul>\n<li>Define technical scopes</li>\n<li>Clarify Cyberhawk capabilities and limitations</li>\n<li>Support pricing assumptions tied to inspection complexity</li>\n<li>Contribute technical sections of proposals and tenders</li>\n</ul>\n</li>\n<li>Support business development efforts within the US inspection market.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Performance &amp; Leadership Reporting</span></p>\n<ul>\n<li>Provide Director of US Operations with regular updates on:\n<ul>\n<li>Inspection delivery performance</li>\n<li>Capacity planning</li>\n<li>Technical risks</li>\n<li>Process improvement initiatives</li>\n</ul>\n</li>\n<li>Support identification of scope expansion and technical upsell opportunities.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Job Requirements:</span></span></p>\n<p><span style=\"font-weight: bold\">Essential</span></p>\n<ul>\n<li>Deep expertise in inspection reporting and defect interpretation.</li>\n<li>Strong understanding of drone-based data collection techniques.</li>\n<li>Proven proficiency in learning new software and inspection reporting tools.</li>\n<li>Experience leading inspection/engineering workflows and ensuring QC rigor.</li>\n<li>Experience mentoring or managing inspectors.</li>\n<li>Ability to present technical information clearly to enterprise utility clients.</li>\n<li>Strong commercial awareness and ability to support proposal development.</li>\n<li>Experience scaling an engineering/inspection function.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Preferred</span></p>\n<ul>\n<li>Experience coordinating offshore/outsourced reporting teams.</li>\n<li>Experience documenting standardized engineering/inspection processes.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Additional Details:</span></span></p>\n<ul>\n<li>Eligibility to live and work in the US with fluency in English.</li>\n<li>Passport recommended to be able to visit our headquarters in Edinburgh, Scotland, for training purposes.</li>\n<li>Valid Driver’s License and clean driving record required.</li>\n<li>Be able to access the Denver, CO office on a regular basis.</li>\n<li>Occasional travel when needed to support project teams.</li>\n<li>The successful candidate will be required to complete a criminal background check, motor vehicle check, and reference check during the onboarding process.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><span style=\"text-decoration: underline\">Company US Benefits: </span></span></p>\n<ul>\n<li>Employee medical, dental and vision insurance paid for 100% by the company</li>\n<li>Basic life insurance, short-term disability and long-term disability covered 100% by the company</li>\n<li>Other voluntary health benefits – hospital, accident, critical illness and voluntary life insurance</li>\n<li>Paid company holidays, PTO and Sick time</li>\n<li>401k with a 5% company match</li>\n<li>Discretionary Annual Performance<br>Bonus</li>\n<li>Hybrid-working</li>\n</ul>\n<ul>\n<li>Dog-friendly office</li>\n<li>Complimentary access to Course cloud to support your development</li>\n</ul>\n<ul>\n<li>Monthly adventure draw </li>\n<li>Employee Referral Program</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><em>Cyberhawk, Inc. is an Equal Opportunity Employer that values equality, diversity, and an inclusive work environment.</em></span></p>",
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    "minimumExperience": "Mid-level",
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