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    "requisitionDescription": "<div><p><br></p><p id=\"isPasted\">Client Analyst II</p><p>Full time; Non-Exempt; 40 hours/week; Overtime as required.</p><p>Location; Lake Zurich, IL, US</p><p>Department: Foreclosure</p><p><br></p><p>Dovenmuehle Mortgage, Inc. (&ldquo;Dovenmuehle&rdquo;) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.</p><p><br></p><p>General Description:&nbsp;</p><p><br></p><p>Reviews, analyzes, and responds to all client/homeowner correspondence, web inquiries, client tasks, and calls. Reports to Supervisor.</p><p><br></p><p>Essential Functions and Duties:</p><p><br></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Analyze, research, and resolve complex client/customer issues as received from account managers or through written correspondence, emails, website inquiries, telephone calls, and tasks; provide timely and accurate responses to clients/customers as appropriate and in compliance with regulatory guidelines.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Research, open items and resolve high-priority issues, navigating and escalating the issue through the appropriate departments and response teams.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Document the servicing system by using the tasking application and following organizational guidelines for system documentation.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide written confirmation and documentation of completed research and outcomes and respond to borrower complaint correspondence per regulatory guidelines.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Monitor governmental agency websites for borrower complaints to analyze, research, and resolve issues.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Train new team members.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Actively participate in identifying process improvement opportunities within the department.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proactively alert management when established KPI minimums are not being met.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Comply with the Code of Conduct and successfully complete the annual regulatory training requirements.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Additional duties as assigned.</p><p><br></p><p>Required Qualifications:&nbsp;</p><p><br></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>High School diploma or equivalent.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>3+ years&rsquo; Mortgage Banking or related industry experience, particularly in customer service or research capacity.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proficient skills in typing, spelling, grammar, sentence structure, and proofreading.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Solid PC skills: &nbsp;Proficient with Microsoft applications and loan servicing platforms.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong analytical and problem-solving skills and attention to detail/accuracy.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Ability to handle complex, multiple tasks simultaneously in a fast-paced, high-volume environment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to explain complex issues and resolutions clearly and concisely.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Outstanding customer service skills, including conflict resolution management.</p><p><br></p><p>Preferred/Other Qualifications:</p><p><br></p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>College degree or mortgage industry experience equivalent.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Knowledge of mortgage servicing laws and regulations. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p><br></p><p>Benefits</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>401 (K) Plan with company match</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Paid Vacation, Sick, Personal and Holidays</p><p><br></p><p>Physical Demands and Work Environment:</p><p>The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.&nbsp;</p><p>The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.</p><p>The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.&nbsp;</p><p>In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.</p><p><br></p><p><br></p></div>\n",
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