Assistant Store Manager

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    "requisitionDescription": "<div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.6.28/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.6.28/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.6.28/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.6.28/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.2.8/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><p id=\"isPasted\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Position Summary</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">As a strong leader and role model exemplifying the company&rsquo;s core values, the Assistant Store Manager will champion The Webster&rsquo;s initiatives, vision, and attract, retain, and develop top talent. The ASM is a critical leadership partner &ndash; a &ldquo;co-pilot&rdquo; to the Store Manager. You will partner with the SM to create a highly productive environment in which the customer service experience is a priority, employees are able to perform extremely well and excel; and the business thrives. The ASM is able to balance front of house &amp; back of house duties and is also able to speak to the business, connect with employees &amp; successfully engage with customers</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Essential Duties &amp; Responsibilities</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Leadership</strong></span></p><ul><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Motivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core values</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Lead productive weekly leadership meetings that align with and drive the business strategy</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Drive For Results</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Analyze available sales reports and data to determine the needs of the business and set business strategies</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Set individual sales goals for management teams and associates, ensuring goals reflect store business plans</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Train and develop team on business acumen to drive business performance</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Demonstrate sales leadership for staff by playing an active role on the selling floor</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Manage the controllable components of the P&amp;L to achieve all store financial and expense targets</span></li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Customer Service</strong></span></p><ul><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure all members of staff provide the highest level of customer service</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure staff maintains constant client communication through utilizing their client database</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Resolve all client issues and complaints quickly and effectively</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Train ASM/ Key holders on how to handle various customer service issues i.e. dissatisfied customers, returns, defective merchandise</span></li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Operations</strong></span></p><ul><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure cash control and register procedures are properly followed including bank deposits, safe funds, etc</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Control store expenses and maintain budgets, continually striving to reduce costs</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Schedule associates to maintain adequate floor coverage while maintaining payroll budgets</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, markdown optimization and replenishment systems while maintaining a clean stockroom</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure that staff adheres to all Shipping/Receiving policies and procedures</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Meet inventory accuracy and shrink results meet company loss prevention standards</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication</span></li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Visual Execution</strong></span></p><ul><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Maintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure facility maintenance</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Partner with Director of Stores to ensure appropriate assortment for the store</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Identify and communicate product concerns in a timely manner</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Communicate inventory needs to support the business</span></li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Talent Development</strong></span></p><ul><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Recruit, hire, develop and retain a high performing management and selling team</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Teach, train and coach the store management team to develop future leaders for the company</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Consistently assess and provide ongoing performance feedback on selling skills, job accountabilities through real time coaching, monthly touch bases, and individual development planning</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Develops succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Resolve all human resources issues in a timely and effective manner, partnering with Director of Stores when necessary</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times</span></li><li><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure that the store management team adheres to and enforces all employment practices and policies</span></li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Additional responsibilities may be assigned at the discretion of management</strong></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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