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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\">We are a Diabetes one-stop shop for Continuous Glucose Monitor and Insulin Pump equipment in Puerto Rico and the Caribbean.&nbsp;</p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Job Summary:</strong></p><p style=\"margin-left:0in;\">The Clinical Education Specialist (CES) is responsible for delivering structured, high‑quality training to patients initiating insulin pump and CGM therapy. This role ensures a safe and effective transition into diabetes technology use, supports ongoing patient education, and contributes to operational efficiency within the Clinical Operations team.</p><p style=\"margin-left:0in;\">The CES collaborates closely with Clinical Specialists, Account Managers, and other internal teams to enhance patient outcomes, strengthen adherence, and support the organization&rsquo;s clinical and operational goals.</p><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Responsibilities:</strong></p><p style=\"margin-left:0in;\"><strong>Patient Training&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Conduct structured, protocol‑based training sessions for insulin pump systems (e.g., Tandem, iLet) and CGM devices.</li><li style=\"margin-left:0in;\">Ensure patients:<ul style=\"list-style-type: circle;\"><li>Understand basic device operation</li><li>Initiate therapy safely</li><li>Demonstrate readiness to begin independent use</li></ul></li><li style=\"margin-left:0in;\">Document all training activities in ZOHO according to established protocols.</li><li style=\"margin-left:0in;\">Utilize the official Training Checklist to ensure consistency and compliance.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Ongoing Patient Education</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Facilitate educational workshops on:<ul style=\"list-style-type: circle;\"><li>Carbohydrate counting</li><li>Advanced device features</li><li>Basic data interpretation</li></ul></li><li style=\"margin-left:0in;\">Provide guidance that supports adherence, confidence, and improved clinical outcomes.</li><li style=\"margin-left:0in;\">Reinforce key concepts taught during initial training.</li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Support in Medical Clinics</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Assist the Clinical Specialist during in‑person or virtual clinics.</li><li style=\"margin-left:0in;\">Support clinic operations by:<ul style=\"list-style-type: circle;\"><li>Preparing patients for their session</li><li>Managing patient flow</li><li>Providing basic education as needed</li></ul></li></ul></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Coordination and Basic Follow‑Up</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Schedule patient training appointments and coordinate logistics.</li><li style=\"margin-left:0in;\">Conduct initial post‑training follow‑up to ensure patient stability and address early questions.</li><li style=\"margin-left:0in;\">Escalate all complex or clinically sensitive cases to the Clinical Specialist.</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Patient Support</strong></p><div style=\"margin-left:0in;\"><ul style=\"margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Provides general guidance on product use, reinforcing the education previously provided by the clinical team.</li><li style=\"margin-left:0in;\">Addresses questions related to the training process, initial device use, and logistics.</li><li style=\"margin-left:0in;\">Escalates any complex clinical case to the Clinical Specialist.</li></ul></div><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><p style=\"margin-left:0in;\"><strong>Education</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Education: Bachelor&rsquo;s Degree in Nutritional Science.</li><li style=\"margin-left:0in;\">Must be a Licensed Nutritionist (current and active license required).</li></ul><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Experience</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Three (3) Years of Experience in patient education.</li><li style=\"margin-left:0in;\">Knowledge of diabetes care or diabetes technology preferred.</li></ul><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>Working Conditions</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">May require flexible scheduling to accommodate patient needs.</li><li style=\"margin-left:0in;\">Travel will be required to support patients, clinics or training events.</li><li style=\"margin-left:0in;\">Must adhere to all organizational protocols, patient privacy standards, and clinical documentation requirements.</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Physical Requirements</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Prolonged periods of sitting while conducting virtual or in‑person patient trainings, documenting in ZOHO, and preparing educational materials.</li><li style=\"margin-left:0in;\">Frequent use of hands and fingers to operate computers, insulin pump devices, CGM equipment, and training tools.</li><li style=\"margin-left:0in;\">Ability to communicate clearly and professionally with patients, caregivers, and healthcare professionals via phone, video call, and in person.</li><li style=\"margin-left:0in;\">Ability to move within clinic or training environments to set up equipment, prepare materials, and assist with patient flow.</li><li style=\"margin-left:0in;\">Occasional lifting, carrying, or transporting of training kits, device boxes, or educational materials weighing up to 15 pounds.</li><li style=\"margin-left:0in;\">Ability to review detailed device screens, training checklists, and patient documentation for extended periods.</li><li style=\"margin-left:0in;\">Occasional travel to clinics, patient sites, or training events as required by the Clinical Operations team.</li><li style=\"margin-left:0in;\">Ability to maintain focus and accuracy in environments with frequent interruptions or multiple simultaneous tasks.</li></ul><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Equal Opportunity Employer</p></div><p style=\"margin-left:.25in;\"><strong>&nbsp;</strong></p></div>\n",
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