Quality and Lodging Experience Coordinator - Year-Round - Full-Time

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    "startDate": "2026-06-18",
    "externalUrl": "https://alterra.wd1.myworkdayjobs.com/BlueMountainResort/job/Blue-Mountains-ON/Quality-and-Lodging-Experience-Coordinator---Year-Round---Full-Time_JR131488-1",
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    "jobDescription": "Year Round<p><b>WHAT’S IN IT FOR ME? </b></p><ul><li style=\"color:!important\"><p><span style=\"color:#000000\">Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.</span></p></li><li style=\"color:!important\"><p><span style=\"color:#000000\">Save on meals across resort restaurants and cafés, including Starbucks.</span></p></li><li style=\"color:!important\"><p><span style=\"color:#000000\">Receive exclusive discounts at all Blue Mountain-owned retail stores.</span></p></li><li style=\"color:!important\"><p><span style=\"color:#000000\">Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.</span></p></li><li style=\"color:!important\"><p><span style=\"color:#000000\">Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.</span></p></li></ul><p><br /></p><p><b>**INTERNAL POSTING ONLY**</b></p><p></p><p><b>HOURLY RATE - $21.43</b></p><p><b>FULL-TIME HOURS:</b></p><ul><li><p>Year-Round with health and dental benefits</p></li><li><p>Average 5 shifts per week</p></li><li><p>8-hour shifts – Typically Monday to Friday, 8:30am to 5:00pm</p></li><li><p>Some evenings and weekends may be required</p></li></ul><p></p><p><b>WHAT WILL I BE DOING?</b></p><p>In this role, you’ll help ensure every stay is seamless, memorable, and uniquely ours. You’ll be both a quality champion and a guest experience enhancer, bringing insight, organization, and creativity to our lodging operations.</p><ul><li><p>Conducting audits of guest and team areas to ensure Blue Mountain standards are met.</p></li><li><p>Acting as “experience detective”—spot opportunities to level up quality and consistency across properties</p></li><li><p>Supporting the creation of reporting tools and transform data into meaningful, insight-driven improvements</p></li><li><p>Helping track trends and recommending ways to keep raising the bar</p></li><li><p>Helping develop and maintain our Lodging Standards Library—the guide for delivering consistently outstanding experiences</p></li><li><p>Supporting the evolution of policies, SOPs, and processes.</p></li><li><p>Assisting in standardizing training, service delivery, and loyalty experiences across all lodging teams</p></li><li><p>Coordinating, supporting, and leading engaging training programs.</p></li><li><p>Owning guest recognition experiences for our Loyalty Program; planning, organizing, and executing thoughtful surprises from the Excite Room.</p></li></ul><p></p><p><b>WHAT DO WE NEED FROM YOU?</b></p><ul><li><p>Excellent written and verbal communication skills; you will be communicating with guests and leaders on resort.</p></li><li><p>Strong attention to detail; you notice the details others miss!</p></li><li><p>You’re organized, curious, and always looking for better ways to do things</p></li><li><p>You bring positive energy and believe work should be both purposeful and fun</p></li><li><p>Intermediate Computer – MS Office (Word and Excel).  SMS knowledge is an asset.</p></li><li><p>Experience in multiple departments within the Lodging Division is an asset.</p></li></ul><p></p><p></p><p><i>*This role is being posted to fill a new position</i></p><p></p><p style=\"text-align:left\"><b>AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE</b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>BLUE MOUNTAIN RESORT COMPANY OVERVIEW</b></p><p style=\"text-align:left\"><span>Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North.  Blue Mountain is owned by Alterra Mountain Company.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>ALTERRA COMPANY OVERVIEW</b></p><p style=\"text-align:left\"><span>Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. </span></p><p style=\"text-align:left\"><span>Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.</span></p><p style=\"text-align:inherit\"></p>",
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