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Cash Management Support Analyst I

15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001 · Wallingford, CT, US, Wallingford, CT · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001
TitleCash Management Support Analyst I
Normalized title-
Department / team-
LocationWallingford, CT, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-02 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Wallingford.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001
Sourceafceb7cf-6ae9-471a-b659-8e8e5f95cf4a
ATS providerADP Workforce Now Recruiting

Description

POSITION DESCRIPTION: The Cash Management Support Analyst I will be dedicated to assisting in the promotion of providing a superior client experience at every interaction, assist in increasing cash management product penetration within current client base, support the cash management product implementation ensuring services are set up correctly, validate all documentation including legal agreements and risk assessments for completeness, and ensure client billing is correctly reflected. GENERAL DESCIPRTION OF DUTIES: Supports all elements of the Cash Management implementation cycle coordinating closely with Cash Management sales team to ensure product implementation or services, signed agreements, file limits established, service billing is set up, accounts opened, client trained on all products, files tested, etc. Supports resolution of client issues in a professional and responsive manner Responsible for training clients on product usage ensuring best practices are implemented. Second line of service for clients with questions and issues Supports all Cash Management products Assists in increasing cash management product penetration and supports identification of product improvements and solutions that may be helpful to our clients Maintains a detailed level of knowledge of commercial products and services; a conversational knowledge of non-commercial products (e.g., wealth management) Maintains a detailed level of knowledge of all Cash Management products, services, and systems. Performs installation, testing and ongoing support for Cash Management products, services, and systems. Provides client training on various Cash Management products as needed (onsite and remote) Communicates with clients or their designees regarding testing and any format changes needed Maintain a deep understanding of all tasks and procedures for the department and be able to perform each task with little to no supervision. Maintain a deep understanding of how tasks and procedures integrate with the Bank’s Core and ancillary systems and all third-party vendors and how those systems and their processing schedule and parameters control operational processes. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. Performs other duties as assigned KEY QUALIFICATIONS: Proven client service experience with track record of client satisfaction Ability to work in a high activity/fast paced environment while managing associated stress. Possess excellent organizational skills and ability to work independently. Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation to another. Ability to identify, research, troubleshoot and analyze problems and determine action plans to address root cause. Documenting process flows and creating procedures for the functions performed. Contributes to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase client satisfaction. Excellent communication skills, listening and negotiation skills to articulate ideas and thoughts clearly through various means, including written and oral communications with all levels of the organization. Build positive working relationships with business partners to enhance the client experience. Demonstrate commitment to providing effective client service by seeking to understand clients, internal and external, requirements and addressing their concerns. Assist cash management clients via video banking platform and with online chat function Maintains strong consultative relationships with clients, particular emphasis on key client base to ensure the growth of the business service portfolio of the bank Assist Commercial & Cash Management Sales team with account opening and account maintenance. DIGITAL LITERACY: The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills Information, data, and content Teaching learning and self-development Communication, collaboration, and participation Digital identity, safety, and security Technical proficiency with all bank products Awareness and interest in new technology Creation, innovation, and research FUNCTION SUPERVISED: None LIST OF POSITIONS SUPERVISED : None EDUCATION REQUIRED: A two-year college degree or completion of a specialized course of study at a business or trade school. Can be supplemented with additional experience. EXPERIENCE REQUIRED : One to three years of similar or related experience. Experience in retail banking, business banking, or operations environment preferred. Exceptional client service experience. Ability to communicate clearly and professionally. Knowledge of related bank regulations, specifically Regulation E, BSA, NACHA Operating Rules and Visa rules and regulations is helpful. Must be able to develop and maintain knowledge of and expertise in utilizing technology and software applications. MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities. *Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Ascend Bank participates in E-Verify. EOE/AA/M/F/D/V

Full job record

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Source IDafceb7cf-6ae9-471a-b659-8e8e5f95cf4a
Board IDafceb7cf-6ae9-471a-b659-8e8e5f95cf4a
Provideradp_workforcenow
Provider Job Key573167
TitleCash Management Support Analyst I
Normalized Title—
Statusactive
Activeyes
Location TextWallingford, CT, US, Wallingford, CT
Department—
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Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionCT
CityWallingford
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15d8ecda-48af-4ef3-b87f-5c30d3cf5c69&ccId=19000101_000001&lang=en_US&type=JS&jobId=573167&jwId=9203964946826_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15d8ecda-48af-4ef3-b87f-5c30d3cf5c69&ccId=19000101_000001&lang=en_US&type=JS&jobId=573167&jwId=9203964946826_1
First Seen At2026-05-31 18:50:34Z
Last Seen At2026-06-06 12:00:45Z
Last Checked At2026-06-06 12:00:45Z
Last Changed At2026-06-06 12:00:45Z
Inactive At—
Source Posted At2026-04-02 16:07:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;' data-pasted=\"true\"><strong><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><u>POSITION DESCRIPTION:</u></span></strong></p><p style='margin-right:7.25pt;margin-left:5.0pt;font-size:15px;font-family:\"Times New Roman\",serif;margin:0in;margin-top:7.55pt;margin-bottom:.0001pt;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">The Cash Management Support Analyst I will be dedicated to assisting in the promotion of providing a superior client experience at every interaction, assist in increasing cash management product penetration within current client base, support the cash management product implementation ensuring services are set up correctly, validate all documentation including legal agreements and risk assessments for completeness, and ensure client billing is correctly reflected.</span></p><p style='margin-right:0in;margin-left:5.0pt;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:5.0pt;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u>GENERAL DESCIPRTION OF DUTIES:</u></strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 31px;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Supports all elements of the Cash Management implementation cycle coordinating closely with Cash Management sales team to ensure product implementation or services, signed agreements, file limits established, service billing is set up, accounts opened, client trained on all products, files tested, etc.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Supports resolution of client issues in a professional and responsive manner</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Responsible for training clients on product usage ensuring best practices are implemented.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Second line of service for clients with questions and issues</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Supports all Cash Management products</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Assists in increasing cash management product penetration and supports identification of product improvements and solutions that may be helpful to our clients</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Maintains a detailed level of knowledge of commercial products and services; a conversational knowledge of non-commercial products (e.g., wealth management)</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Maintains a detailed level of knowledge of all Cash Management products, services, and systems.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Performs installation, testing and ongoing support for Cash Management products, services, and systems.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Provides client training on various Cash Management products as needed (onsite and remote)</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Communicates with clients or their designees regarding testing and any format changes needed</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Maintain a deep understanding of all tasks and procedures for the department and be able to perform each task with little to no supervision.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Maintain a deep understanding of how tasks and procedures integrate with the Bank&rsquo;s Core and ancillary systems and all third-party vendors and how those systems and their processing schedule and parameters control operational processes.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Performs other duties as assigned</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Times New Roman\",serif;margin:0in;margin-top:.1pt;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:5.6pt;font-size:15px;font-family:\"Times New Roman\",serif;font-weight:bold;text-decoration:underline;line-height:14.6pt;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">KEY QUALIFICATIONS:</span></h1><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 31px;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Proven client service experience with track record of client satisfaction</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Ability to work in a high activity/fast paced environment while managing associated stress.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Possess excellent organizational skills and ability to work independently.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation to another.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"line-height: 100%;\">Ability to identify, research, troubleshoot and analyze problems and determine action plans to address root cause.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Documenting process flows and creating procedures for the functions performed.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"line-height: 100%;\">Contributes to the development of re-engineering methods to improve processes, reduce risks, increase controls and/or increase client satisfaction.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Excellent communication skills, listening and negotiation skills to articulate ideas and thoughts clearly through various means, including written and oral communications with all levels of the organization.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"line-height: 100%;\">Build positive working relationships with business partners to enhance the client experience.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Demonstrate commitment to providing effective client service by seeking to understand clients, internal and external, requirements and addressing their concerns.</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Assist cash management clients via video banking <span style=\"color: rgb(13, 13, 13);\">platform and with online chat function</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Maintains strong consultative relationships with clients, particular emphasis on key client base to ensure the growth of the business service portfolio of the bank</li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\">Assist Commercial &amp; Cash Management Sales team with account opening and account maintenance.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u><span style=\"color: rgb(36, 36, 36);\">DIGITAL LITERACY:</span></u></strong><u>&nbsp;</u></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(36, 36, 36);\">The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 32px;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(36, 36, 36);\">Information, data, and content</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(36, 36, 36);\">Teaching learning and self-development</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(36, 36, 36);\">Communication, collaboration, and participation</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(36, 36, 36);\">Digital identity, safety, and security</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(36, 36, 36);\">Technical proficiency with all bank products</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(36, 36, 36);\">Awareness and interest in new technology</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"color: rgb(36, 36, 36);\">Creation, innovation, and research</span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Times New Roman\",serif;margin:0in;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:15px;font-family:\"Times New Roman\",serif;font-weight:bold;text-decoration:underline;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">FUNCTION SUPERVISED:&nbsp;</span><span style=\"font-size: 16px; font-family: arial, sans-serif; font-weight: normal; text-decoration: none;\">None</span></h1><h1 style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:15px;font-family:\"Times New Roman\",serif;font-weight:bold;text-decoration:underline;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></h1><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:1.95pt;margin-bottom:8.0pt;font-size:11.0pt;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u>LIST OF POSITIONS SUPERVISED</u></strong>: None</span></p><p style='margin-right:25.3pt;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:8.75pt;margin-bottom:8.0pt;font-size:11.0pt;line-height:105%;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u><span style=\"line-height: 105%;\">EDUCATION REQUIRED:</span></u></strong><strong>&nbsp;</strong></span><span style=\"font-size: 16px; line-height: 105%; font-family: arial, sans-serif;\">A two-year college degree or completion of a specialized course of study at a business or trade school. Can be supplemented with additional experience.</span></p><p style='margin-right:7.25pt;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:8.0pt;margin-bottom:8.0pt;font-size:11.0pt;line-height:105%;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u><span style=\"line-height: 105%;\">EXPERIENCE REQUIRED</span></u></strong><u><span style=\"line-height: 105%;\">:</span></u></span><span style=\"font-size: 16px; line-height: 105%; font-family: arial, sans-serif;\">&nbsp;One to three years of similar or related experience. Experience in retail banking, business banking, or operations environment preferred. Exceptional client service experience. Ability to communicate clearly and professionally. Knowledge of related bank regulations, specifically Regulation E, BSA, NACHA Operating Rules and Visa rules and regulations is helpful. Must be able to develop and maintain knowledge of and expertise in utilizing technology and software applications.&nbsp;</span></p><p style='margin-right:7.25pt;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:8.0pt;margin-bottom:8.0pt;font-size:11.0pt;line-height:105%;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-right:7.25pt;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:8.0pt;margin-bottom:8.0pt;font-size:11.0pt;line-height:105%;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong><u><span style=\"line-height: 105%;\">MANAGERIAL RESPONSIBILITY:</span></u></strong><strong>&nbsp;</strong></span><span style=\"font-size: 16px; line-height: 105%; font-family: arial, sans-serif;\">Has no supervisory/managerial responsibilities.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><em><strong><span style=\"color: rgb(65, 65, 65);\">*Compensation:</span></strong></em><strong>&nbsp;</strong><em><strong><span style=\"color: rgb(65, 65, 65);\">Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.</span></strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><em><strong><span style=\"color: rgb(65, 65, 65);\">Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.</span></strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><em><strong><span style=\"color: rgb(65, 65, 65);\">Applicants requiring reasonable accommodation in the application process should notify Human Resources.&nbsp;</span></strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><em><strong><span style=\"color: rgb(65, 65, 65);\">Ascend Bank participates in E-Verify.</span></strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><em><strong><span style=\"font-size: 16px; font-family: arial, sans-serif; color: rgb(65, 65, 65);\">EOE/AA/M/F/D/V</span></strong></em></p></div></div>\n",
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