IT Desktop Support Specialist

{
  "content_hash": "8bb11b94f051bf32f2cdff9cbdaec87c630b3c547e87671916597932daf383ac",
  "source_hash": "bdd5add416bd2499e283316bcffa6dd68101d8ba4d5a065937d2165e636eb367",
  "last_changed_at": "2026-06-18T12:15:37.870Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Raleigh, NC, US, Raleigh, NC",
    "city": "Raleigh",
    "region": "NC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T12:15:37.850Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Raleigh, NC, US, Raleigh, NC",
      "city": "Raleigh",
      "region": "NC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201540159513_1",
    "postDate": "2026-06-16T15:51:00.000-04:00",
    "workLevelCode": {
      "shortName": "Regular Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-16T15:51Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-18T08:15Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "950680"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Technical"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "IT Desktop Support Specialist",
    "clientRequisitionID": "1979",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Raleigh",
          "postalCode": "27606",
          "countrySubdivisionLevel1": {
            "codeValue": "NC"
          }
        },
        "nameCode": {
          "shortName": " Raleigh, NC, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><p data-pasted=\"true\">Overview</p><p>CBC is seeking an IT Support Specialist to join the IT team. This hands-on role provides end-user support across all CBC business lines, including broadcast television, radio, and live event operations where timely support is critical. The position is responsible for installing, maintaining, and troubleshooting IT systems, including Windows and Mac computers, mobile devices, and related hardware and software. The position will share responsibility for daily IT service desk operations and asset management. A strong foundation in IT support practices, excellent customer service skills, and the ability to maintain clear documentation are essential. The ideal candidate is proactive, communicative, and solutions focused. This is a junior level position.</p><p><br></p><p>Key Responsibilities and Essential Functions</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide responsive technical support to end users, ensuring a positive customer service experience.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Manage IT service desk ticket lifecycle from initial report to resolution, escalating when necessary.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Configure, deploy, and support PCs, monitors, tablets, and mobile devices (Windows, macOS, iOS, Android).</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist with PC imaging, staging, and deployment using enterprise deployment tools.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Install and maintain hardware and software, including upgrades and troubleshooting.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Provide remote and in-person support for technical issues.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Create and maintain documentation, including user guides and internal procedures.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist with corporate cellular service provider account management, including activations, upgrades, and plan changes.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>This position will rotate days working at different RDU offices and participate in a 24x7 on-call schedule.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Maintain inventory and configuration records for hardware and software assets.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Track software licensing and ensure compliance through accurate documentation.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Identify and suggest opportunities for process automation.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Use the ServiceDesk Plus Solution Management module to enhance the user support experience.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Support and educate users on IT systems and best practices.</p><p><br></p><p>Required Qualifications</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Fluency in spoken and written English with demonstrable ability to write clear and concise communications without the assistance of AI.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>2+ years&rsquo; experience in an IT Service Desk role or equivalent IT support.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>2+ years&rsquo; experience supporting Windows 10/11 computers. MacOS is a bonus.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>1+ years&rsquo; experience managing an IT ticketing system queue (e.g., ServiceNow, Remedy, or ServiceDesk Plus).</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>1+ years&rsquo; experience creating and updating IT documentation for both IT and users.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assertiveness to get the data, deliverables, and results required.</p><p><br></p><p>Preferred Qualifications</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Excellent understanding of IT concepts: Operating systems, email, printers, Active Directory, networking, telephony, and/or cybersecurity.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Hands-on experience with PC imaging, deployment, and staging workflows.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Exposure to MDM platforms such as Mosyle, Intune, or equivalent.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Relevant IT certifications: Microsoft preferred.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>ITIL Foundation certification (or willingness to pursue).</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Associate&rsquo;s degree or higher in a technical area.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Understanding of user application support processes and procedures.</p><p><br></p><p>Physical Demands</p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Capability to present information to audiences of varying sizes.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Close vision and ability to differentiate colors for documents, tickets, charts, etc.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Able to occasionally lift up to 35 pounds, move IT equipment, and install hardware.</p><p><br></p><p>Work Conditions</p><p>The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Navigate an office environment and security doors.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Operate computers, phones, and conference room equipment.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Occasional project work on holidays/weekends/on call.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Participate in staff rotation between CBC&rsquo;s RDU-area locations, including Raleigh and Durham sites.</p><p style=\"margin-left:0in;\"><strong>Benefits:&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Competitive salary based on experience.</li><li style=\"margin-left:0in;\">Benefits package including:<ul style=\"list-style-type: circle;\"><li>Comprehensive health insurance plan options</li><li>Vision and Dental Insurance</li><li>Company sponsored life insurance</li><li>Numerous voluntary benefit options &ndash; legal plans, pet insurance, discounted home and auto and more!</li><li>401K with company match</li><li>Generous paid time off</li><li>9 paid company holidays</li></ul></li><li style=\"margin-left:0in;\">Opportunities for professional development and career growth.</li><li style=\"margin-left:0in;\">Dynamic and inclusive work environment with a supportive team culture.</li><li style=\"margin-left:0in;\">Exciting projects and growth opportunities within a leading organization.</li><li style=\"margin-left:0in;\">Opportunities to attend free local events, such as sporting events, concerts, shows, and more.</li></ul></div><p style=\"margin-left:0in;\"><strong>Pre-Employment Information:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">A pre-employment drug screening is required.&nbsp;</li><li style=\"margin-left:0in;\">Capitol Broadcasting Company participates in E-Verify.&nbsp;</li></ul></div><p style=\"margin-left:0in;\"><strong>&nbsp;</strong></p><p style=\"margin-left:0in;\"><strong>EEO Statement:</strong></p><p style=\"margin-left:0in;\">Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>CBC Statement:</strong></p><p style=\"margin-left:0in;\">Capitol Broadcasting Company, Inc. is a diversified communications leader which owns and/or operates&nbsp;<a href=\"http://www.wral.com/\" target=\"_blank\" rel=\"noreferrer noopener\" data-pasted=\"true\">WRAL-TV</a>,&nbsp;<a href=\"http://www.fox50.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WRAZ-TV</a>, WRAL News+ (<a href=\"http://www.wralsportsplus.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WNGT-CD</a>),&nbsp;<a href=\"http://www.wralfm.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WRAL-FM</a>,&nbsp;<a href=\"http://www.wralfm.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WRAL-HD2</a>,&nbsp;<a href=\"http://www.999thefan.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WCMC-FM</a>,&nbsp;<a href=\"http://www.999thefan.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WCMC-HD1</a>,&nbsp;<a href=\"http://www.espntriangle.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WDNC-AM</a>,&nbsp;<a href=\"http://www.espntriangle.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WCMC-HD2</a>,&nbsp;<a href=\"http://www.espntriangle.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WCMC-HD3</a>,&nbsp;<a href=\"http://www.espntriangle.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WCMC-HD4</a>,&nbsp;<a href=\"http://www.microspace.com/\" target=\"_blank\" rel=\"noreferrer noopener\">Microspace</a> Communications, and Capitol B Creative in Raleigh, NC;&nbsp;<a href=\"http://www.wilm-tv.com/\" target=\"_blank\" rel=\"noreferrer noopener\">WILM-TV</a>,&nbsp;<a href=\"http://www.wilm-tv.com/wilm-tv-channel-locator/\" target=\"_blank\" rel=\"noreferrer noopener\">WILT-LD</a> and&nbsp;<a href=\"http://www.cbc-sunrise.com/\" target=\"_blank\" rel=\"noreferrer noopener\">Sunrise Broadcasting</a> in Wilmington, NC;&nbsp;<a href=\"http://www.durhambulls.com/\" target=\"_blank\" rel=\"noreferrer noopener\">The Durham Bulls Baseball Club</a>,&nbsp;<a href=\"https://www.milb.com/durham/ballpark/bull-city-hospitality\" target=\"_blank\" rel=\"noreferrer noopener\">Bull City Hospitality</a>, and the&nbsp;<a href=\"https://coastalplain.com/\" target=\"_blank\" rel=\"noreferrer noopener\">Coastal Plain League</a> in Durham, NC;&nbsp;<a href=\"https://salamandersbaseball.com/\" target=\"_blank\" rel=\"noreferrer noopener\">The Holly Springs Salamanders</a> in Holly Springs, NC; the&nbsp;<a href=\"https://zebulondevildogz.com/\" target=\"_blank\" rel=\"noreferrer noopener\">Zebulon Devil Dogz</a> in Zebulon, NC; the&nbsp;<a href=\"http://americanunderground.com/\" target=\"_blank\" rel=\"noreferrer noopener\">American Underground</a> startup hub and workspace in Durham, NC; and real estate interests including the&nbsp;<a href=\"http://www.americantobaccocampus.com/\" target=\"_blank\" rel=\"noreferrer noopener\">American Tobacco Historic District</a> in Durham, NC, and&nbsp;<a href=\"http://rockymountmills.com/\" target=\"_blank\" rel=\"noreferrer noopener\">Rocky Mount Mills</a> in Rocky Mount, NC.</p></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201540159513_1",
    "postDate": "2026-06-16T15:51:00.000-04:00",
    "workLevelCode": {
      "shortName": "Regular Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-16T15:51Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-18T08:15Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "950680"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          },
          "stringValue": "Technical"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "IT Desktop Support Specialist",
    "clientRequisitionID": "1979",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Raleigh",
          "postalCode": "27606",
          "countrySubdivisionLevel1": {
            "codeValue": "NC"
          }
        },
        "nameCode": {
          "shortName": " Raleigh, NC, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/950680?cid=290e1fc8-a28d-477b-b05d-146069c94791&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17812
  },
  "detail_errors": []
}