Service Advisor-Kona

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    "jobTitle": "Service Advisor-Kona",
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    "description": "<p><span style=\"font-family:Aptos,sans-serif\"><strong>Job Summary:</strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">The Tony Group stands out as one of the premier automotive dealerships in the State of Hawai&#39;i. Nestled in the heart of Waipi&#39;o, we take pride in our legacy as a family-owned and operated business since 1977. With seven locations across the state, including Tony Honda, Tony Honda Hilo, Tony Honda Kona, Tony Nissan, Tony Volkswagen, Tony Hyundai, and Genesis of Waipio, we&rsquo;re committed to delivering exceptional service and building lasting relationships with our community. Join us and experience the excellence that sets us apart in the automotive industry!</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">A <strong>Service Advisor</strong> acts as the main point of contact between customers and the service department of an automotive dealership or repair shop. Their role includes understanding the customer&#39;s concerns, scheduling service appointments, explaining necessary repairs or maintenance, providing cost estimates, and ensuring the work is completed to the customer&#39;s satisfaction. They also handle warranty issues, coordinate with technicians, and communicate with customers about the status of their vehicles, ensuring a smooth and positive experience. Excellent communication, customer service, and automotive knowledge are key to this position.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Essential Job Responsibilities:</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">&middot; Greets guest within 1 minute of arrival friendly manner and obtains vehicle information.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Writes up customer&#39;s vehicle problems accurately and clearly on repair order. Test drives the vehicle with guest as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Advises guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers&#39; specifications.&nbsp; Provides a complete and accurate written cost estimate for labor and parts. Establishes &quot;promised time.&quot; Checks with dispatcher, if necessary. Obtains customer&#39;s signature on repair order; provides guest with a copy. Establishes customer&#39;s method of payment. Obtains credit approval, if necessary. </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Checks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Additional responsibilities as assigned.</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Additional Responsibilities:</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Adhere to the Tony Group Standards:</span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\">o SMILE: Be positive and respectful to everyone.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">o GREET: Greet everyone within five feet.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">o HELP: Help every guest or find someone who can.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">o THANK: Always thank the guest.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">o GOLD: Go for Gold (Grand Opening Look, Daily).</span></p>\n",
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With seven locations across the state, including Tony Honda, Tony Honda Hilo, Tony Honda Kona, Tony Nissan, Tony Volkswagen, Tony Hyundai, and Genesis of Waipio, we&rsquo;re committed to delivering exceptional service and building lasting relationships with our community. Join us and experience the excellence that sets us apart in the automotive industry!\\n\\nA Service Advisor acts as the main point of contact between customers and the service department of an automotive dealership or repair shop. Their role includes understanding the customer&#39;s concerns, scheduling service appointments, explaining necessary repairs or maintenance, providing cost estimates, and ensuring the work is completed to the customer&#39;s satisfaction. They also handle warranty issues, coordinate with technicians, and communicate with customers about the status of their vehicles, ensuring a smooth and positive experience. Excellent communication, customer service, and automotive knowledge are key to this position.\\n\\nEssential Job Responsibilities:\\n\\n\\n\\t&middot; Greets guest within 1 minute of arrival friendly manner and obtains vehicle information.\\n\\tWrites up customer&#39;s vehicle problems accurately and clearly on repair order. Test drives the vehicle with guest as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service.\\n\\tAdvises guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers&#39; specifications.&nbsp; Provides a complete and accurate written cost estimate for labor and parts. Establishes &quot;promised time.&quot; Checks with dispatcher, if necessary. Obtains customer&#39;s signature on repair order; provides guest with a copy. Establishes customer&#39;s method of payment. Obtains credit approval, if necessary. \\n\\tChecks on progress of repair throughout the day. Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.\\n\\tReviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.\\n\\tAdditional responsibilities as assigned.\\n\\n\\nAdditional Responsibilities:\\n\\n\\n\\tAdhere to the Tony Group Standards:\\n\\n\\no SMILE: Be positive and respectful to everyone.\\n\\no GREET: Greet everyone within five feet.\\n\\no HELP: Help every guest or find someone who can.\\n\\no THANK: Always thank the guest.\\n\\no GOLD: Go for Gold (Grand Opening Look, Daily).\\nQualificationsEducation and Experience:\\n\\n\\n\\tHigh school diploma or equivalent or bachelor&rsquo;s degree or 1-2 years of related experience and/or training.&nbsp; Or equivalent combination of education and experience.\\n\\tAt least 2 years&rsquo; related experience required. \\n\\tCurrent human resources and/or compensation credentials or certification preferred.\\n\\n\\nSkills and Abilities:\\n\\n\\n\\t\\n\\t\\n\\t\\tExcellent organizational skills and attention to detail.\\n\\t\\tExcellent time management skills with a proven ability to meet deadlines.\\n\\t\\tStrong analytical and problem-solving skills.\\n\\t\\tAbility to prioritize tasks and delegate them when appropriate.\\n\\t\\tAbility to function well in a high-paced environment.\\n\\t\\tValid driver&#39;s license.\\n\\t\\n\\t\\n\\n\\nPhysical Requirements:\\n\\n\\n\\tRegularly exposed to moving mechanical parts, fumes, or airborne particles, Fumes, toxic or caustic chemicals, and outside weather conditions.&nbsp; The noise level in the work environment is usually loud.\\n\\tProlonged periods of sitting at a desk and working on a computer.\\n\\tMust be able to lift to 25 pounds at times. \\n\\n\",\"responsibilities\":\"Job Summary:\\n\\nThe Tony Group stands out as one of the premier automotive dealerships in the State of Hawai&#39;i. 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